hm-sat gmbh operates an online shopping platform specializing in a wide range of electronic products, particularly focusing on satellite and IPTV receivers. The company offers various brands and models, including popular options such as VU+ and DreamBox, catering to consumers seeking high-quality entertainment solutions. Additionally, hm-sat provides accessories and equipment for mobile and stationary satellite reception, making it a go-to resource for both casual viewers and avid enthusiasts. Targeting customers interested in shopping for advanced technology for home entertainment and outdoor setups, hm-sat gmbh emphasizes a user-friendly online experience. Their product categories include satellite antennas, camping TV equipment, and various multimedia accessories, ensuring a comprehensive selection for diverse consumer needs. With a commitment to providing reliable shopping options in the shopping and fashion category, hm-sat supports customers in enhancing their viewing experiences.
Reviews for hm-sat gmbh reveal a stark divide in customer experiences. While some consumers praise the company for its excellent service and fast shipping, describing it as "hervorragend" and "sehr empfehlenswert," the majority express significant dissatisfaction.
Common complaints highlight issues with product functionality, particularly with decoders that do not work as advertised, such as the Giga Blue UHD Quad 4K Pro in Austria. Many reviewers report poor customer service, citing unhelpful responses and delays in processing returns or addressing product faults. Additionally, there are accusations of receiving incorrect or faulty items, leading to frustration among buyers. Overall, while there are a few positive experiences, the prevailing sentiment leans towards disappointment and caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 13 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 1.0 | 2 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 13 most recent reviews.
“Beste Sat Geschäft was es gibt Schon paar Mal dort bestellt Support top”
“leider nicht gut im Service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 2.5 out of 5 (poor) | 100 out of 100 | 3.4 out of 5 (fair) | — | 13 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: hm-sat gmbh is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 3.4).
13 reviews of hm-sat gmbh. Filter by what matters to you.
Over a year ago
leider nicht gut im Service. Bei Fragen oder Problemen bekommt man statt Hilfe nur sich ständig wiederholende Textbausteine gesendet. Man könnte denken, man kommuniziert dort mit einem Automaten.
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Polarized pattern: few middle ratings. 38% of recent reviews are 4–5★ and 62% are 1–2★.
Achtung! An alle ÖSTERREICHISCHEN käufer!!! Der gigablue uhd quad 4K pro funktioniert nicht mit der österreichischen CI- karte, obwohl in der beschreibung 2 CI-eingänge ohne einschränkung angegeben sind!!! Hm sat ist nicht bereit, dieses gerät zurückzunehmen bzw. zu reparieren! Haben 400,- € umsonst ausgegeben. Wir können von diesem händler nur abraten!!!
Seit dem 24.1.25 warte ich auf die Erstattung meiner Retoure-Sendung und obwohl es die Pflicht des Absenders ist eine Nachverfolgung zu starten kommt hm-sat dieser Verpflichtung nicht nach. Sehr schlechter Kundendienst! Wird wohl noch die Rechtsschutzversicherung beschäftigen. Danke für nichts
Habe mehrmals meinen Receiver innerhalb der Gewährleistung wegen Pixel- und Tonstörungen an die Firma versendet (auf eigene Kosten!) und das Gerät kam jedes mal wieder und der Fehler trat immer noch auf. Ich habe sogar Beweisfotos mit den Störungen hinzugefügt Jetzt beim 3. Mal verweigert man mir mein Rücktrittsrecht mit der Aussage, es hätte ja keine zweimalige Nachbesserung gegeben, weil ja nichts festgestellt wurde. Man versucht, systematisch den Fehler meiner Sat-Anlage zuzuschreiben. Diese ist aber ordnungsgemäß installiert und überprüft worden. So etwas nenne ich Verbrauchertäuschung!!! Werde mir rechtliche Schritte vorbehalten! Nie wieder hm-sat!!!
leider nicht gut im Service. Bei Fragen oder Problemen bekommt man statt Hilfe nur sich ständig wiederholende Textbausteine gesendet. Man könnte denken, man kommuniziert dort mit einem Automaten.
Beste Sat Geschäft was es gibt Schon paar Mal dort bestellt Support top ! Danke
Ware wie beschrieben. Schneller Versand.
I recently purchased the Wavefrontier Toroidal T90 satellite dish from them and I have to say I am delighted with my purchase. They did the best deal I could find and their customer care service was first class. I highly recommend them to everyone. Buy from them in total confidence you will be delighted like I am. Mike
Anyone reading this. Dont buy from this shop. They have no after sales service and dont care if they send you the wrong product. I purchased Gibertini dish but the arm they sent was faulty. They are now ignoring my emails. They want me to send the arm at my own expense even though they know they have sent me the wrong lnb arm. Buy elsewhere if purchasing from UK
sono dei latri gli ho mandato il decoder 520hd completo di telecomando e alimentatore in assistenza e dopo 10 giorni mi hanno spedito un 500 vecchio, glio ho mandato messaggi che quel decoder non era mio e mi hanno detto che quello era il mio decoder ,faccio chiamare da mio gugino che sa parlare il tedesco e gli dicono di spedire il decoder gli mando il decoder per la seconda volta spesi 50 euro di spedizione dopo una settimana mi mandano dinuovo lo stesso decoder ,sono dei latri non fanno assistenza lo scossiglio a tutti Latri sind schickte ich ihm den kompletten Decoder 520hd Fernbedienung und die Stromversorgung in der Pflege und nach 10 Tagen schickten sie mir ein 500 alt, ich gesendete Nachrichten Rat, dass der Decoder nicht von mir war, und sie sagten mir, dass mein Decoder war, rufen die von meinem Gugino kann Deutsch sprechen und ihm sagen, den Decoder ich der Decoder zum zweiten Mal verbrachte 50 EUR Versand nach einer Woche senden senden sie mir die gleiche Decoder dinuovo senden, sind Latri unterstützen es nicht an allen scossiglio
An expensive receiver X-trend ET 10000 was ordered on 01.10.2015 and it has not yet been delivered. Other deliveries by different German suppliers were completed in max. 6/7 working days. I received no reply to my complaint e-mails. This is far from respectful towards a customer! Badly impressed, I will never place any order to them.
Did some shopping in their nice webshop. I like their selection of products, where most prices are cheaper than others, even with the shipping costs included. Will definitely return for more....
hm-sat gmbh operates an online shopping platform specializing in a wide range of electronic products, particularly focusing on satellite and IPTV receivers. The company offers various brands and models, including popular options such as VU+ and DreamBox, catering to consumers seeking high-quality entertainment solutions. Additionally, hm-sat provides accessories and equipment for mobile and stationary satellite reception, making it a go-to resource for both casual viewers and avid enthusiasts. Targeting customers interested in shopping for advanced technology for home entertainment and outdoor setups, hm-sat gmbh emphasizes a user-friendly online experience. Their product categories include satellite antennas, camping TV equipment, and various multimedia accessories, ensuring a comprehensive selection for diverse consumer needs. With a commitment to providing reliable shopping options in the shopping and fashion category, hm-sat supports customers in enhancing their viewing experiences.
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