Ist eigentlich ganz ok
Ist eigentlich ganz ok

HMD is a European manufacturer specializing in the production of Android™ smartphones and feature phones. The company offers a range of devices designed to cater to various consumer needs, including smartphones with advanced features like high-quality cameras and long battery life, as well as budget-friendly options that emphasize performance and durability. HMD places a strong focus on user safety and well-being, with products such as the HMD Fuse, which is tailored for children's online safety. Targeting a diverse audience, HMD serves consumers looking for reliable mobile devices, from tech-savvy individuals seeking the latest smartphone innovations to families in need of functional feature phones. The company also emphasizes repairability and sustainability through initiatives like The Better Phone Project, appealing to environmentally conscious consumers. HMD continues to expand its product lineup and foster partnerships, ensuring a broad selection for its customers.
HMD receives a predominantly negative response from consumers, with 75% of reviews rating it poorly. While some users appreciate the quality of specific models like the HMD Skyline and the Barbie flip phone, noting their good camera and overall experience, these positives are overshadowed by significant complaints.
Many reviewers report issues with defective phones upon arrival, poor customer support, and delays in delivery, with one customer waiting five days for a phone that arrived broken. Others express frustration over the lack of functionality, such as streaming calls, and difficulties in contacting the company for assistance. Overall, while there are a few positive experiences, the majority of feedback highlights serious concerns about product reliability and customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 12 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 2.0 | 4 |
| Apr 25 | 1.0 | 1 |
| May 25 | 2.5 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 1.5 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 12 most recent reviews.
“I bought the HMD Fusion”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 2.1 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | — | 12 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: HMD is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.5).
12 reviews of HMD. Filter by what matters to you.
Ist eigentlich ganz ok
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HMD is a European manufacturer specializing in the production of Android™ smartphones and feature phones. The company offers a range of devices designed to cater to various consumer needs, including smartphones with advanced features like high-quality cameras and long battery life, as well as budget-friendly options that emphasize performance and durability. HMD places a strong focus on user safety and well-being, with products such as the HMD Fuse, which is tailored for children's online safety. Targeting a diverse audience, HMD serves consumers looking for reliable mobile devices, from tech-savvy individuals seeking the latest smartphone innovations to families in need of functional feature phones. The company also emphasizes repairability and sustainability through initiatives like The Better Phone Project, appealing to environmentally conscious consumers. HMD continues to expand its product lineup and foster partnerships, ensuring a broad selection for its customers.
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