
HMD Global is a European company specializing in the design and manufacture of smartphones and feature phones. Known for its commitment to user safety and device longevity, HMD Global offers a diverse range of products, including the HMD Fuse, which prioritizes online safety for children, and the HMD Aura series, designed for performance and functionality. The company aims to bridge affordability with high-quality features, catering to a wide audience from tech-savvy consumers to those seeking reliable and budget-friendly mobile devices. Targeting consumers looking for both smartphones and traditional feature phones, HMD Global focuses on delivering innovative solutions that meet various needs, such as long battery life and repairable designs. With a strong emphasis on user well-being and sustainability, HMD Global continues to expand its product offerings while maintaining a commitment to quality and accessibility in the mobile technology market.
HMD Global receives overwhelmingly negative feedback from consumers, with many expressing frustration over product quality and customer service. Reviewers frequently report issues with various Nokia phones, such as the Nokia 3210 and XR20, citing defects, poor performance, and inadequate support.
Complaints highlight a lack of effective solutions from customer service, with many feeling their warranty claims are ignored or mishandled. While a small percentage of customers praise specific models like the HMD Pulse Pro for their value and performance, these positive experiences are overshadowed by the majority's dissatisfaction. The overall sentiment reflects a significant concern regarding the reliability of HMD's products and the effectiveness of their support services, leading many to advise potential buyers to avoid the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 60 | 100% | -1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 7 |
| Oct 24 | 1.3 | 4 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 1.0 | 3 |
| Jan 25 | 1.5 | 11 |
| Feb 25 | 1.7 | 6 |
| Mar 25 | 2.3 | 6 |
| Apr 25 | 3.7 | 6 |
| May 25 | 1.8 | 5 |
| Jun 25 | 1.3 | 4 |
| Jul 25 | 1.0 | 3 |
| Aug 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I bought a new HMD XR21 from the HMD site in January 2025”
“I immediately contacted their customer support, expecting a quick replacement”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.6 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 2.1 out of 5 (poor) | 1.4 out of 5 (poor) | +59% | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: HMD Global is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.3).
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HMD Global is a European company specializing in the design and manufacture of smartphones and feature phones. Known for its commitment to user safety and device longevity, HMD Global offers a diverse range of products, including the HMD Fuse, which prioritizes online safety for children, and the HMD Aura series, designed for performance and functionality. The company aims to bridge affordability with high-quality features, catering to a wide audience from tech-savvy consumers to those seeking reliable and budget-friendly mobile devices. Targeting consumers looking for both smartphones and traditional feature phones, HMD Global focuses on delivering innovative solutions that meet various needs, such as long battery life and repairable designs. With a strong emphasis on user well-being and sustainability, HMD Global continues to expand its product offerings while maintaining a commitment to quality and accessibility in the mobile technology market.
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