Finally got a refund after weeks...
It required me giving three negative reviews on three different sites, but I finally got my refund.

HME Medical Shop is an online retailer specializing in medical supplies and equipment, catering to individuals and healthcare facilities. The company offers a wide range of products, including mobility aids, home healthcare supplies, and personal protective equipment, designed to meet the diverse needs of patients and caregivers alike. With a focus on quality and accessibility, HME Medical Shop serves customers looking for reliable medical products to support health and wellness. Targeting both consumers and healthcare professionals, the company aims to provide essential medical items that enhance the quality of life for users. By facilitating easy online shopping, HME Medical Shop ensures that customers can find the necessary supplies conveniently and efficiently. The company's user-friendly website, www.hmemedicalshop.com, allows for a streamlined shopping experience, making it a valuable resource in the shopping and fashion category, particularly within the medical domain.
HME Medical Shop receives mixed reviews, reflecting both positive and negative experiences from customers. Many people appreciate the fast shipping and great prices, with several reviewers expressing satisfaction with their purchases and the helpfulness of the staff when ordering parts.
However, a significant number of consumers report serious issues with customer service, particularly regarding returns and communication. Common complaints include unresponsive email support, unanswered phone calls, and delays in order fulfillment, leading some to label the company as unreliable. While some customers have had great experiences, the overall sentiment reveals a troubling pattern of dissatisfaction, particularly in customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 5.0 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I’m extremely happy with my purchase”
“I wish i would have read the reviews”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 2.5 out of 5 (poor) | 3.4 out of 5 (fair) | — | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: HME Medical Shop is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.5).
60 reviews of HME Medical Shop. Filter by what matters to you.
It required me giving three negative reviews on three different sites, but I finally got my refund.
Placed an order for a hoyer lift battery, but inadvertently ordered two. Received both batteries, and installed one of them; it worked fine. I completed the online return form to send back the 2nd one. I received the code for the return and the following information on April 21, 2024: PLEASE ALLOW 4-5 DAYS TO PROCESS RETURNS DUE TO COVID PROTOCOLS Your return request RMA # Order# has been submitted successfully within the allotted return timeframe. We will be sending out another email with further instructions as soon as we complete your request. If you have any questions, contact us at: (their web site) There has been no further information from them, and I have emailed them several times. I've called numerous times, but they don't answer and you can't leave a message. DO NOT ORDER FROM THE COMPANY UNLESS YOU KNOW EXACTLY WHAT YOU NEED, AND YOU BETTER HOPE IT WORKS, BECAUSE YOU WON'T RECEIVE ANY SUPPORT. USE PAYPAL TO PAY, AT LEAST THEY WILL HELP YOU GET YOUR MONEY BACK OR GET THEM TO RESPONS SO YOU CAN RECEIVE A CREDIT AND RETURN THE ITEM.
bough a seat upholstery tried to use a credit card it did not except the card so i did a second card received 2 items went for a return for the second item and as of now it is still in review 504 3/14/24 no problem with the item just would like to get a refund for the second one my problem is the refund process bough item around 3/4/24
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 47% of recent reviews are 4–5★ and 48% are 1–2★.
Dear HME Medical Shop I've emailed this support address over five times in the last month telling you ***** you sent me the wrong part, sending pictures of them to prove it twice. My wife has been barly able to get around because her old wheels are in such bad shape. I'm fed up with your company's lame asses! You will NOT be getting my business ever again and I will make sure to copy and paste this feedback/review on as many sites as I can!! Your company sucks!!
Shipping was very good but the price for a brake Cale clip was excessive
My wife is a quadriplegic and needed a replacement air pump for her hospital air mattress. Due to the urgency, I attempted to ask if this item was in stock. HME Medical Shop doesn't have operators, only email. I send an email but no info on stock status. So, I ordered it. No indication of shipping date. I sent two more emails and left a message asking about the shipping date. No reply... just a refund for my order. HME Medical Shop doesn't seem to have any customer service at all. At least not right now.
HME Medical Shop is an online retailer specializing in medical supplies and equipment, catering to individuals and healthcare facilities. The company offers a wide range of products, including mobility aids, home healthcare supplies, and personal protective equipment, designed to meet the diverse needs of patients and caregivers alike. With a focus on quality and accessibility, HME Medical Shop serves customers looking for reliable medical products to support health and wellness. Targeting both consumers and healthcare professionals, the company aims to provide essential medical items that enhance the quality of life for users. By facilitating easy online shopping, HME Medical Shop ensures that customers can find the necessary supplies conveniently and efficiently. The company's user-friendly website, www.hmemedicalshop.com, allows for a streamlined shopping experience, making it a valuable resource in the shopping and fashion category, particularly within the medical domain.
This profile hasn't been claimed by the business owner.