HML Lettings is a property letting management company that provides comprehensive support for landlords, investors, and tenants. With decades of experience in the property market, the company offers a streamlined process that simplifies the lettings and management of rental properties. HML Lettings caters to the needs of both landlords seeking to rent out their properties and tenants searching for suitable accommodations. The company offers a range of services, including full property management and tenant sourcing, ensuring compliance with all statutory requirements and industry guidelines. HML Lettings is dedicated to delivering personalized support throughout the entire letting process, with a team of experts available to address queries and provide assistance. As a trusted partner in property management, HML Lettings aims to save clients time and effort while facilitating successful rental experiences.
HML Lettings receives overwhelmingly positive feedback from customers, with many praising the helpfulness and professionalism of staff like Virginia and Palak Suthar. Reviewers highlight the company's excellent communication and quick resolution of issues, making the letting process smooth and stress-free.
Long-term clients express satisfaction with the consistent quality of service, noting that HML is reliable and attentive to their needs. However, there are some critical voices, with a few customers reporting negative experiences related to property disrepair upon moving in. Despite these concerns, the majority of reviews reflect a strong sentiment of appreciation for HML Lettings' dedicated service and support. Overall, HML Lettings is viewed positively by most consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 60 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 4.7 | 3 |
| Feb 25 | 5.0 | 6 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 5.0 | 3 |
| May 25 | 5.0 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 4.2 | 5 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“When needing to unexpectedly re-possess our property HML supported us through the lengthy legal process keeping us ab...”
“HML lettings customer service is about as flaky as my ceiling”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | −4% | 60 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: HML Lettings is #2 of 5 on overall rating in this group.
60 reviews of HML Lettings. Filter by what matters to you.
Over a year ago
Been a customer of HML for 8 years. Never had any issues. Really good communication. If there is an issue they are quick to rectify the problem and really helpful. Sharon Reed does our property checks... See more
Over a year ago
Very happy with HML especially Virginia she always go above and beyond to help us.
Over a year ago
We have been with HML for over a year, we are very happy with there service especially Virginia. She is very helpful and always helps us with what we need. Couldn't do enough for us.
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When needing to unexpectedly re-possess our property HML supported us through the lengthy legal process keeping us abreast of communications with the tenant, representing us at court hearings and co-ordinating with our solicitors and the local council. The team were personable and professional throughout.
Been a customer of HML for 8 years. Never had any issues. Really good communication. If there is an issue they are quick to rectify the problem and really helpful. Sharon Reed does our property checks and is always polite friendly and personable. When I hear stories from people I know about the issues they have trying to get a problem rectified it’s quite a scary so I’m glad I have a honest and trustworthy company to contact.
Very happy with HML especially Virginia she always go above and beyond to help us.
We have been with HML for over a year, we are very happy with there service especially Virginia. She is very helpful and always helps us with what we need. Couldn't do enough for us.
I have been a longstanding client of HML. Always found them to be very personable and to offer an excellent service. Virginia Bartley is first class and makes you feel that your problems are her only concern.
I had a shocking experience with HML Lettings. When I moved in to my home managed by them there was disrepair throughout including a hole in the hallway, no curtain pole, holes in the window sill, skirting, cracks in the ceiling and insects. I asked the agent to put this right only to be either ignored or they used cowboy builders and contractors. The so called pest controller even asked me to investigate my own insect problem, asking me to knock on neighbour's doors to find out what the problem was! He filled in one tiny skirting area and charged the landlord £50! Needless to say there was still a continued problem with silverfish etc. I had to get my own professional tradesman to fill in some of the disrepair that HML was supposed to manage. Then HML Lettings sent another cowboy contractor to fill in some of the disrepair. He is not a carpenter, joiner or plasterer but a landscape gardener! His idea to fix the problem in some cases was to fill the holes with a tissue! He did an incomplete job. I still have a flaking ceiling with debris coming off. I was not informed that there was a leaking ceiling and if they were to send a contractor to fix it it would be futile as the roof leak would need to be fixed first. If they had been professional and honest they could have easily coordinated the necessary work with the management agents of the block which is HML Group. I understand that the landlord may be partially to blame but also HML Lettings management is very poor. They don't answer phone calls, WhatsApp messages or emails, only on rare occasions. I have made a complaint to the Head of Asset Management here but rather than seek redress he is trying to deflect blame and comes across as rude and arrogant. Don't take the other reviews at face value, they are often made up by the staff and employees of HML, just judge for yourself. HML lettings customer service is about as flaky as my ceiling!
They are doing well. I request something at Luton Office. One staff sort this out at the same day. The staff name is Palak Suthar. I am very happy to recommend this company to anyone.
I have always an excellent professional service from the Management and Accounts Team at HML Lettings. Palak Sutherland in accounts has always provided information in a timely manner and answered queries promptly.
I have been dealing with Palak Suthar for many years and I must say she’s really helpful very efficient and the company is very lucky to have her.
The Luton Branch of HML have provided us with a very professional and friendly service in the letting out of our Dunstable property . As new landlords we opted for full management and our initial visit from David was very knowledgeable, offered us some excellent advice and was reassuring. Following on Michael has kept us very well informed and communicates promptly any issues that have arisen with the property that can then be actioned. Many Thanks!
Having dealt with Lucy (Ward)my query was dealt with in a prompt manner and completed as requested. Very impressed . Geoff
I have been dealing with HML for a very long time. Some of the people that I have dealt with in the past were not pleasant but in the last few years everyone has been very professional.
My apartment has been rent out through HML for years. In compared to my previous rental agent, HML is much more reliable. I have to say thank you to their professional management team, especially to Lucy Ward and Linda Code. Both of them are fully trustful and highly recommended to support any property rental and sales and purchase transactions.
I have been renting from HML for nearly a year now with my friend, they have been utterly wonderful. Responsive, friendly, helpful and they really look after us all on these row of houses that rent from them. We are over the moon with their service!
Lucy Ward is extremely efficient and "user friendly" when dealing with our lettings account. She is always happy to answer any queries in a timely fashion.
We had a really good experience with HML, the viewing was good, Charlotte was very patient, thoughtful and nice to us during the entire process. After letting the house the team was also very supportive and fast in giving answers or fixing any problems we found after moving. The house was in a very good state when we moved and all small issues we found were sorted same or next day after moving. Five stars!!
Charlotte and the team at HML are an absolute pleasure. Always responsive; if there is an issue in the property, they get it fixed quickly. Above all, they are just lovely people.
Sharon at HML has been extremely helpful in any issues that we have needed to raise. Always prompt in getting the issues resolved so there is minimal delays/ inconvenience. Very happy with Sharon's accomodating and friendly nature. Overall Sharon and her colleagues are a great team.
HML Lettings is a property letting management company that provides comprehensive support for landlords, investors, and tenants. With decades of experience in the property market, the company offers a streamlined process that simplifies the lettings and management of rental properties. HML Lettings caters to the needs of both landlords seeking to rent out their properties and tenants searching for suitable accommodations. The company offers a range of services, including full property management and tenant sourcing, ensuring compliance with all statutory requirements and industry guidelines. HML Lettings is dedicated to delivering personalized support throughout the entire letting process, with a team of experts available to address queries and provide assistance. As a trusted partner in property management, HML Lettings aims to save clients time and effort while facilitating successful rental experiences.
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