Good communication
Good communication

Home Telecom is a UK-based broadband and utility specialist that provides comprehensive services tailored for tenants, landlords, and homeowners. The company offers a range of solutions, including broadband packages, energy, water, and council tax services, facilitating a seamless setup process for customers moving into new residences. With flexible contracts that align with tenancy agreements and installation dates arranged to suit customers' schedules, Home Telecom aims to simplify the often-stressful moving experience. Targeting over 4,000 letting agents, Home Telecom ensures that customers can access reliable broadband and utility services with ease. Their offerings include fast and dependable broadband connections, designed to accommodate multiple users simultaneously without interruptions. By focusing on a complete home setup, the company provides a centralized service for all essential utilities, making it an ideal choice for those seeking convenience and efficiency during their transition to a new home.
Home Telecom receives a generally positive reception from its customers, with many praising the helpfulness and professionalism of the staff. Reviewers frequently highlight the excellent service provided by representatives like Liam, Mia, and Jay Brown, who are noted for their patience and ability to troubleshoot issues effectively.
Customers appreciate the clear communication and personalized assistance, which often leads to satisfactory resolutions. However, there are notable complaints regarding service reliability, with some users experiencing significant drops in quality after initial months, necessitating additional equipment like network extenders. Additionally, a few reviews express frustration over unresponsive customer service when issues arise.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.9 | 45 |
| Jan 25 | 4.4 | 243 |
| Feb 25 | 4.5 | 173 |
| Mar 25 | 4.5 | 154 |
| Apr 25 | 3.9 | 111 |
| May 25 | 4.1 | 89 |
| Jun 25 | 4.4 | 104 |
| Jul 25 | 4.4 | 81 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“He was patient and helpful 100% fantastic experience”
“Rubbish service no one listens and no one wants to sort problems out with there own openreach kit that everyone has t...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | 3.5 out of 5 (good) | 0% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.6 out of 5 (good) | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.9 out of 5 (fair) | 4.4 out of 5 (good) | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | +3% | 175 |
Bottom line: Home Telecom is #5 of 5 on overall rating in this group. On value, Freedomsat 4G, Fibre & Satellite Broadband Internet scores higher (4.5 vs 2.5).
500 reviews of Home Telecom. Filter by what matters to you.
Over a year ago
Liam was amazing, worked tirelessly to trouble shoot my issue and got my internet on line. He was patient and helpful 100% fantastic experience
Over a year ago
Mia was very patient and helpful.
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Good communication
It was ok for the first few months, but then it required a network extender to work at the same efficiency. After that it was a massive fall in quality, it cannot work efficiently at any point in time anymore.
Liam was amazing, worked tirelessly to trouble shoot my issue and got my internet on line. He was patient and helpful 100% fantastic experience
Mia was very patient and helpful.
David was very helpful in setting everything up and giving us some great options for broadband and utilities.
Jay Brown provided an excellent service with a clear explanation of all the details! Very patient and incredibly polite! Very much appreciate!
Jay Brown was great really helpful. Much appreciate his ability to adapt to the customer’s needs.
Rubbish service no one listens and no one wants to sort problems out with there own openreach kit that everyone has to pay for but they dont want to look after!
Firstly, I’d like to send a special thanks to MARIA (Marie) as she was extremely patient and helpful in resolving my service issues, regarding installation. I work from home so I was very anxious when my service was not working but regarding the technical difficulties, MARIA talked through the potential issues and effectively resolved them. She is so informative and patient. Thank you, Maria.
Very friendly and helpful advice!
George is very friendly an patient staff,solved my problem instantly thumbs up for him
I had a great service from the person sorting my broadband contract. I think his name was Chris. He managed to save me £16 per month!
I spoke to Dave who was really really helpful. He told me all the information I needed to know and made it personalised to suit my needs so I wasn’t overpaying anything. He explained everything so clearly and we even had a couple laughs together during that time. I don’t think I have ever experienced customer service like this one before. Thank you so so much!
Cal the operator who contacted me was so personable and polite. He was clear and concise. Not pushy and knew his stuff which made it so easy. I now have one less worry to think about prior to my move. Thank you 🙏
Cal was professional, reassuring, patient and most of all friendly and knowledgeable. I suffer from anxiety and depression and he was a very calming influence and great help. I would have taken much longer doing the set-ups and bookings that he did with ease and reassurance. He deserves a lot of praise for doing a superb job. Thanks a million Cal!!!
Norbert succeeded where all his other colleagues failed to solve a simple configuration issue that took out our internet for a week.Deserves a medal
Kebbis was patience and talked me through the process and was being helpful.
Home Telecom is a UK-based broadband and utility specialist that provides comprehensive services tailored for tenants, landlords, and homeowners. The company offers a range of solutions, including broadband packages, energy, water, and council tax services, facilitating a seamless setup process for customers moving into new residences. With flexible contracts that align with tenancy agreements and installation dates arranged to suit customers' schedules, Home Telecom aims to simplify the often-stressful moving experience. Targeting over 4,000 letting agents, Home Telecom ensures that customers can access reliable broadband and utility services with ease. Their offerings include fast and dependable broadband connections, designed to accommodate multiple users simultaneously without interruptions. By focusing on a complete home setup, the company provides a centralized service for all essential utilities, making it an ideal choice for those seeking convenience and efficiency during their transition to a new home.
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