Iv put 4 stars as the service and…
Iv put 4 stars as the service and equipment was good. But it only had half a tank of fuel and they want to charge me for a full tank

HSS ProService is a leading provider of tool and equipment hire and sales in the UK, catering to both professional tradespeople and DIY enthusiasts. The company offers a wide selection of tools and equipment, including access equipment, heating solutions, and cleaning devices, available for hire or purchase. With options for nationwide delivery and convenient click-and-collect services, HSS ProService aims to meet the varied needs of its customers across different sectors. Customers can explore an extensive range of products, from power tools and gardening equipment to building materials and safety gear. HSS ProService also provides expert advice to assist customers in selecting the right tools for their projects. By focusing on quality and accessibility, the company positions itself as a trusted resource for individuals and businesses looking to undertake various DIY and professional tasks.
HSS ProService receives a mix of feedback from its customers, reflecting both commendable service and significant issues. Many reviewers praise the excellent service and helpful staff, noting quick and efficient delivery processes.
Positive experiences highlight the ease of ordering and the professionalism of delivery drivers. However, a substantial number of complaints focus on poor service, particularly regarding refunds and delivery errors. Customers express frustration over late deliveries, incorrect items being sent, and difficulties in obtaining refunds. While some appreciate the quality of the products, the inconsistency in service and communication dampens the overall experience for many. Overall, HSS ProService has strengths in delivery and customer interaction, but persistent issues with service reliability and refunds lead to a mixed sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.3 | 18 |
| Mar 25 | 4.2 | 334 |
| Apr 25 | 4.0 | 322 |
| May 25 | 3.2 | 161 |
| Jun 25 | 3.5 | 113 |
| Jul 25 | 3.6 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Nice, quick and easy process from ordering to delivery, delivery driver very helpful and placed exactly where I wante...”
“Customer service poor until I finally (after about 2 hours managed to find someone who understood the issue and he wa...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.5 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 217 |
Bottom line: HSS ProService is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 3.4).
500 reviews of HSS ProService. Filter by what matters to you.
Iv put 4 stars as the service and equipment was good. But it only had half a tank of fuel and they want to charge me for a full tank
We ordered an excavator through HSS and unfortunately had to cancel. We emailed a few days before delivery date and unfortunately got no reply. Was also a struggle to get hold of someone on the phone. However, this was all saved by the person who runs their social media. I messaged on instagram and received quick communication and they resolved the issue within the hour! They were a great help and got the order cancelled as well as refunded. Thank you!
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 34% are 1–2★.
Friendly, professional help both online and at the depo. fantastic, I would recommend to friends.
Fair price of hire.
Helpful instructions from staff and a good demo Difficult place to find to collect item
Service was very professional, it was fair priced for my needs, and pick up and drop off was very flexible as far as location. The only downside was a lack of update on line about a permanent shut down of one of their shops near my location.
You cancelled first booking late.
The staff I spoke to were very helpful. However, the IT and telephone systems were very poor indeed and will cause me to be cautious about using HSS again. It was difficult (impossible) to get through on the telephone until I learnt how to trick the system and the member of staff gave me her personal number. The automated hire confirmation changed the date of hire in very small letters amongst a welter of other duplicated information and with no indication that this had occurred. My website & email query re the above went unanswered.
good service and delivery. All good.
Very straightforward to hire and very good price. Delivery and collection is very helpful as wouldn’t have been able to fit in my car. The reason for 4 stars is because it doesn’t come with a manual or any instructions, would be easier than having to keep looking online!
HSS ProService is a leading provider of tool and equipment hire and sales in the UK, catering to both professional tradespeople and DIY enthusiasts. The company offers a wide selection of tools and equipment, including access equipment, heating solutions, and cleaning devices, available for hire or purchase. With options for nationwide delivery and convenient click-and-collect services, HSS ProService aims to meet the varied needs of its customers across different sectors. Customers can explore an extensive range of products, from power tools and gardening equipment to building materials and safety gear. HSS ProService also provides expert advice to assist customers in selecting the right tools for their projects. By focusing on quality and accessibility, the company positions itself as a trusted resource for individuals and businesses looking to undertake various DIY and professional tasks.
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