Irwin Mitchell is a legal services provider specializing in personal and business law. The company offers expert legal advice across various areas, including medical negligence, personal injury, family law, and commercial services. Irwin Mitchell is dedicated to supporting individuals and businesses during significant life events and unforeseen circumstances, ensuring clients receive clear and practical guidance from the outset. The firm serves a diverse clientele, ranging from individuals seeking assistance with personal legal matters to businesses requiring comprehensive legal support in corporate, employment, and licensing issues. With a commitment to delivering impactful outcomes, Irwin Mitchell aims to make a meaningful difference in the lives of its clients by providing tailored legal solutions to address their unique situations.
Irwin Mitchell receives overwhelmingly positive feedback from clients, with many praising the exceptional support and communication provided by their staff. Reviewers highlight the dedication and compassion of team members like Katie, Flora, and Emma, who take the time to explain complex legal matters and guide clients through challenging processes.
Customers appreciate the firm's ability to alleviate stress and achieve favorable outcomes, often noting the professionalism and warmth of their representatives. However, a few complaints arise regarding the firm's focus on cases perceived as "slam dunks," suggesting that some clients feel their more complex issues may not receive the same attention.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.8 | 80 |
| Dec 24 | 4.9 | 126 |
| Jan 25 | 5.0 | 142 |
| Feb 25 | 4.6 | 121 |
| Mar 25 | 4.9 | 142 |
| Apr 25 | 4.9 | 152 |
| May 25 | 4.8 | 100 |
| Jun 25 | 4.8 | 97 |
| Jul 25 | 4.9 | 40 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Over the past five years, we have faced an incredibly challenging and, at times, deeply frustrating journey”
“I told her this was unacceptable and mentioned that a local solicitor was able to perform this check in 30 seconds wi...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.9 out of 5 (good) | −1% | 1,000 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | 5.0 out of 5 (good) | +2% | 692 |
Bottom line: Irwin Mitchell is #1 of 5 on overall rating in this group.
500 reviews of Irwin Mitchell. Filter by what matters to you.
Over a year ago
Katie and Flora were exceptionally good. They both took the time to explain everything I didn’t understand. They was both helpful and accommodating. They was always able to help me with anything I nee... See more
Over a year ago
Working with Irwin Mitchell on bringing a discretionary trust to a close was a very positive and reassuring one. We had no previous experience of dealing with a trust, but we were guided through the... See more
Quick answers to the questions people ask most.
Yes, Irwin Mitchell is a legitimate company with numerous verified reviews and a high rating of 5/5 based on real customer experiences. Clients have praised their professionalism and support throughout various legal processes.
No, Irwin Mitchell is not a scam. The company has received many verified reviews that highlight their commitment to customer service and successful outcomes, indicating a pattern of positive feedback from clients.
Irwin Mitchell specializes in a range of legal services including personal injury, medical negligence, and family law. Clients have reported positive experiences with their legal teams, who are noted for their thorough guidance throughout the process.
Irwin Mitchell typically offers flexible payment plans tailored to clients' needs, ensuring accessibility to their legal services. Specific payment options can be discussed during the initial consultation.
You can reach Irwin Mitchell through their website at www.irwinmitchell.com, where they provide contact information and options for inquiries. Clients have noted excellent communication from various team members, enhancing their overall experience.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Katie and Flora were exceptionally good. They both took the time to explain everything I didn’t understand. They was both helpful and accommodating. They was always able to help me with anything I needed. They were flexible with my schedule and communicated with me well.
My claim started over 3 and a half years ago. Deborah and her associates have been incredible since day 1, always very patient with myself and the communication was impeccable, if I ever needed clarification on any matter they were outstanding in explaining in a way I understood. They fought for me and that I will forever be grateful for.
Kate has been absolutely amazing from day one! She’s so supportive explaining everything and guiding us through the whole process, showing genuine compassion & care, whilst maintaining her professionalism. Kate’s shown so much dedication to our case, to achieve great results. We really can’t thank her enough & couldn’t have wished for better!!
Working with Irwin Mitchell on bringing a discretionary trust to a close was a very positive and reassuring one. We had no previous experience of dealing with a trust, but we were guided through the process with comprehensive information and explanations, that we could all understand and act upon. Our contact at Irwin Mitchell was very efficient, easy to communicate with, and had a very good knowledge of this legal area. Thank you for making this process so painless!
Excellent communication from Lisa This is mind blowing events and has been for many years now!! Lisa did help me and made things slightly clearer ! Thank you
For 5 years Irwin Mitchell has been dealing with my case and they never disappoint me they took the stress away from me. they seek fairness and justice and I got that, I thank the company, they won my case I would definitely used Irwin Mitchell again 100% yes thank you ☺️ 😁🙏
Over the past five years, we have faced an incredibly challenging and, at times, deeply frustrating journey. Throughout this period, Emma has consistently demonstrated unwavering support, professionalism, and compassion. While we would never wish for anyone to go through what we have, should they find themselves in such a situation, we would not hesitate to recommend Irwin Mitchell—particularly Emma. Thank you sincerely for your time, dedication, and commitment.
In 2 words, Lisa Munden. Lisa was kindness personified. The way she conducted our case was exemplary . The understanding and explanation relieved our concerns and she kept us informed at all stages of the case from start to conclusion.
After being with Irwin and Mitchell for a lengthy medical litigation case we have had the pleasure of working with a few of the team,but our recent team Rachel Roach and Victoria Harris have seen us complete we have felt informed and supported by the legal medical litigation team the whole way.A excellent combination of professionalism and personal touch.
Irwin Mitchell are quick to take your details and get back to you. However it seems only want slam dunks. I have a medical and disability negligence problem that I am doing the leg work for by requesting subject access requests. I tell them and they say they are "Your enquiry has been considered carefully and we regret that we do not have the capacity to take on your case." AND yet still advertising for more clients. So A) They either don't want it because it's a bit too much like hard work. B) Theyre lying. Pick which one you like. Its looks like they want minimal effort for maximum reward. When you choose Irwin Mitchell are they going to do there up most to get you a win? or are they just taking on slam dunks? If your case is not a cinch I think you should go elsewhere. Also bare in mind if they REALLY are "Out of capacity" Do you really want to go to Irwin Mitchell firm that is up to their eye balls, snowed under and have very little capacity left? I would say they give you the brush off if it's not easy and weirdly my case would be easy if they took the time to look. Also odd if they really were at capacity then why sit there listen to my case THEN go talk to a colleague KNOWING that you're at capacity? If it really the case you could not take me on anyway so just wasting everyone's time then. Thumbs down
I would like to extend my sincere thanks to Emma Benson for her outstanding legal support. From our very first conversation, Emma demonstrated not only a deep understanding of the law but also a genuine willingness to listen attentively to my concerns. Her ability to explain complex matters in a clear and reassuring way made a significant difference during a challenging time. Emma’s professionalism, patience, and thoughtful advice were truly appreciated. She took the time to understand every detail of my situation and offered guidance that was both practical and compassionate. It’s rare to find someone who combines legal expertise with such a personal touch. Thank you, Emma, for your dedication and for going above and beyond. I would not hesitate to recommend your services to anyone in need of legal support.
Irwin Mitchell really helped with the process especially Bilal Hussain who was very kind throughout.
After an incredibly long and traumatic battle Charisse worked incredibly hard for us and kept us informed along the way. It truly felt as though Charisse Tapang was the advocate my family needed to achieve some justice!
Lisa was warm and friendly, but very professionally. She talked us through all the different stages of my dad's claim and supported us throughout. She worked very very hard and achieved an amazing outcome. Would recommend her without hesitation!
Ross McWilliams has been outstanding dealing with a complex medical negligence case in relation to my partner having an anoxic brain injury caused by out of hospital cardiac arrest. The compassion,conscientiousness and expertise demonstrated were exceptional. Ross was very kind and patient and the outcome of the case was very good.
I found Katy Daws very professional in her work. She always kept me updated as to the situation with my case and for which I very much appreciate. I would very much recommend Irwin Mitchell and also wish Katy all the best for the future..
Clare Walker dealt with a very complex matter, which 7 prior firm's did not have the expertise to deal with, with ease. She took all the stress and pressure off my shoulders, for which I will forever be grateful. I wholeheartedly recommend Clare and Irwin Mitchell, they really do look after their clients. Fabulous firm and a fantastic individual.
April and her team have been a fantastic help during a particularly stressful situation involving my childcare arrangements. We managed to resolve the matter outside of court thankfully. So grateful for the quick responses and advice throughout l.
Claire Howard has been a great asset to me during the last 3.5 years and I thank her for everything she done
As a family we would highly recommend irwin Mitchell solicitors. Alan has got a fantastic team and anyone would be very fortunate to have him as their solicitor. He has given us 100% peace of mind through an awful time. Thankyou Alan! Shaun mccarthy
Irwin Mitchell is a legal services provider specializing in personal and business law. The company offers expert legal advice across various areas, including medical negligence, personal injury, family law, and commercial services. Irwin Mitchell is dedicated to supporting individuals and businesses during significant life events and unforeseen circumstances, ensuring clients receive clear and practical guidance from the outset. The firm serves a diverse clientele, ranging from individuals seeking assistance with personal legal matters to businesses requiring comprehensive legal support in corporate, employment, and licensing issues. With a commitment to delivering impactful outcomes, Irwin Mitchell aims to make a meaningful difference in the lives of its clients by providing tailored legal solutions to address their unique situations.
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