Irwin Mitchell is a legal services provider specializing in personal and business law. The company offers expert legal advice across various areas, including medical negligence, personal injury, family law, and commercial services. Irwin Mitchell is dedicated to supporting individuals and businesses during significant life events and unforeseen circumstances, ensuring clients receive clear and practical guidance from the outset. The firm serves a diverse clientele, ranging from individuals seeking assistance with personal legal matters to businesses requiring comprehensive legal support in corporate, employment, and licensing issues. With a commitment to delivering impactful outcomes, Irwin Mitchell aims to make a meaningful difference in the lives of its clients by providing tailored legal solutions to address their unique situations.
Irwin Mitchell receives overwhelmingly positive feedback from clients, with many praising the exceptional support and communication provided by their staff. Reviewers highlight the dedication and compassion of team members like Katie, Flora, and Emma, who take the time to explain complex legal matters and guide clients through challenging processes.
Customers appreciate the firm's ability to alleviate stress and achieve favorable outcomes, often noting the professionalism and warmth of their representatives. However, a few complaints arise regarding the firm's focus on cases perceived as "slam dunks," suggesting that some clients feel their more complex issues may not receive the same attention.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.8 | 80 |
| Dec 24 | 4.9 | 126 |
| Jan 25 | 5.0 | 142 |
| Feb 25 | 4.6 | 121 |
| Mar 25 | 4.9 | 142 |
| Apr 25 | 4.9 | 152 |
| May 25 | 4.8 | 100 |
| Jun 25 | 4.8 | 97 |
| Jul 25 | 4.9 | 40 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Over the past five years, we have faced an incredibly challenging and, at times, deeply frustrating journey”
“I told her this was unacceptable and mentioned that a local solicitor was able to perform this check in 30 seconds wi...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.9 out of 5 (good) | −1% | 1,000 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | 5.0 out of 5 (good) | +2% | 692 |
Bottom line: Irwin Mitchell is #1 of 5 on overall rating in this group.
500 reviews of Irwin Mitchell. Filter by what matters to you.
Brilliant advice and handling of case. Always responded quickly to any queries. Always felt I was in good hands. The knowledge and expertise made me feel confident and trusted the advice given. A great service.
I contacted Irwin Mitchell after speaking with a few legal teams and as soon as I spoke with Nathan Taylor from Irwin and Mitchell, I new this was the right legal team for me. We lost our daughter suddenly in December 2023 due to menigitis' after being miss diagnosed and discharged from our local hospital. I new that failings in care had happened and I wanted to discuss if we would have a medical negligence case. Nathan was compassionate and very understanding and went through all the details of the care my daughter received. Our solictor Jack Bookey was very supportive throughout taking our claim on. He was knowledgeable and thorough. Irwin Mitchell assisted us with 3 pre hearing inquest's and then an 8 day inquest. They were not only a fantastic legal team to help represent us but all showed our family compassion at this difficult time. They used their expertise to get the outcome we believed should have been the outcome and the coroner concluded the inquest that our daughter's death was contributed to by neglect from the hospital. After the inquest we have continued to be supported by Jack Bookey who really has been a God send through the worst time of our lives. We continue the process of the medical negligence case with confidence in them.
Quick answers to the questions people ask most.
Yes, Irwin Mitchell is a legitimate company with numerous verified reviews and a high rating of 5/5 based on real customer experiences. Clients have praised their professionalism and support throughout various legal processes.
No, Irwin Mitchell is not a scam. The company has received many verified reviews that highlight their commitment to customer service and successful outcomes, indicating a pattern of positive feedback from clients.
Irwin Mitchell specializes in a range of legal services including personal injury, medical negligence, and family law. Clients have reported positive experiences with their legal teams, who are noted for their thorough guidance throughout the process.
Irwin Mitchell typically offers flexible payment plans tailored to clients' needs, ensuring accessibility to their legal services. Specific payment options can be discussed during the initial consultation.
You can reach Irwin Mitchell through their website at www.irwinmitchell.com, where they provide contact information and options for inquiries. Clients have noted excellent communication from various team members, enhancing their overall experience.
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I recently called Irwin Mitchell’s Sheffield office on +44 808 303 8125 to enquire about a potential conflict of interest before instructing them for legal representation. The experience was highly disappointing and unprofessional. On my first call, the operative had no understanding of my query and abruptly hung up on me. I called again and reached another staff member who also struggled to understand the basic concept of a conflict check — a routine step any competent law firm should handle efficiently. After explaining myself multiple times, she finally said she would forward the query to the relevant department, but then asked for my date of birth and even credit card details, stating that any work they do is chargeable. This is completely inappropriate for a preliminary conflict check, which every reputable firm should do free of charge before engagement. I told her this was unacceptable and mentioned that a local solicitor was able to perform this check in 30 seconds without requesting any personal or payment details. I am highly dissatisfied with the lack of professionalism, poor communication, and the fact that the operatives appear poorly trained and struggled with basic English. I now doubt whether anyone will follow up as promised, which is why I’m leaving this review. My advice: Look elsewhere for legal representation — Irwin Mitchell clearly lacks the operational standards you’d expect from a top-tier firm.
My case was accepted in September 2022 by Irwin Mitchell and since then has been handled by Laura Hibberd Associate Paralegal with Irwin Mitchell’s Serious Injury - Resolve Team. After viewing my injuries via the live footage taken in A & E Dept and also photos taken before & after 2 Plastic Surgeries Laura guided me through the procedures, helping me with an attentive manner which assured me that I was in good hands. She has been thorough, efficient, informative and reassuring. She has remained sensitive, approachable, accessible and easy to get along with. All of that and her friendly manner put me at ease and made everything worth while as the outcome has been excellent, I have won my case. A Big Thank you to Laura and colleagues at Irwin Mitchell from Janet 🧍♀️
This is the best solicitors ever I have met since I came to the UK. Communication with client 10/10
Great legal aid for a very sad Case regarding my father but Maise and Kathy managed it really well we we're very Happy as a Family with the service and would definatly recommend them Thank you so much for your time and care
Ollie and Katie were fantastic support throughout the Covid Inquiry. They helped explain the complex legal processes, interpreted the requests and requirements, advised on drafts and generally held our hand - even coming along on the day when we gave evidence. Can't thank them enough!
I've been very grateful for the support that Katie Wilkins and Oliver Studdert have provided in helping my organisation contribute to the Covid-19 Inquiry. We had not engaged with an inquiry before, and their support in managing the preparation of written submissions, gathering evidence, and in giving oral evidence has been valuable. The inquiry process is complex and their support and guidance, as well as liaising with the inquiry, has made a huge difference to what we have been able to offer the Inquiry and enabling us to meet the requirements the Inquiry set out.
Lesly the Support and Rehabilitation Coordinator has been an empathetic, caring source of support and advice. As a Registered Nurse with vast experience in the NHS and social care sectors she understood the challenges, offered knowledgeable appropriate sound advice as well a listening ear. Nothing was too much trouble.
I experienced exemplary service from the Irwin Mitchell COP team and especially Joseph Taylor who was my primary contact. I really appreciated the service and professionalism I received I would happy refer them as a firm to others.
My family and I were represented by Oliver Collett and his team at the Leeds office of Irwin Mitchell in relation to a claim against our father’s ex-employer for his exposure to asbestos in the workplace that led to his untimely death from mesothelioma. We cannot fault the service received, primarily from Oliver, and also the team behind the scenes. From start to finish communications were excellent. Oliver is extremely knowledgeable in the field of mesothelioma cases. His commitment to his cases is second to none. Oliver was very understanding and compassionate during an extremely difficult time as our father’s health failed and he sadly passed away during the legal process. Ultimately a successful result was achieved and rightly so. Although no one wants to be in this situation, I would highly recommend Irwin Mitchell’s representation following a mesothelioma diagnosis.
Irwin Mitchell have been very good for me. They have kept me informed at every step Lucy Bloom was in charge of any funds that I had and she was very professional at every stage. I have a lot to thank them for. Emma Rush and Olivia Sinclair guided my every move. Can't thank them all enough
The personal assistance given all the way through the process, made it a simple process and a full understanding of what for some people can be a very depressing moment. Very professional and first class service, nothing was too much trouble, thank you Fiona for a very professional service, a real asset to any company.
Excellent communication
Katy Cowans has again been very helpful when supporting a client to challenge her DoLS authorisation. Katy and Imogen Green are responsive to emails and lines of communication are kept open. I again found that working alongside Katy was a positive experience and I appreciated her advice and support.
Irwin Mitchell is a legal services provider specializing in personal and business law. The company offers expert legal advice across various areas, including medical negligence, personal injury, family law, and commercial services. Irwin Mitchell is dedicated to supporting individuals and businesses during significant life events and unforeseen circumstances, ensuring clients receive clear and practical guidance from the outset. The firm serves a diverse clientele, ranging from individuals seeking assistance with personal legal matters to businesses requiring comprehensive legal support in corporate, employment, and licensing issues. With a commitment to delivering impactful outcomes, Irwin Mitchell aims to make a meaningful difference in the lives of its clients by providing tailored legal solutions to address their unique situations.
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