Irwin Mitchell is a legal services provider specializing in personal and business law. The company offers expert legal advice across various areas, including medical negligence, personal injury, family law, and commercial services. Irwin Mitchell is dedicated to supporting individuals and businesses during significant life events and unforeseen circumstances, ensuring clients receive clear and practical guidance from the outset. The firm serves a diverse clientele, ranging from individuals seeking assistance with personal legal matters to businesses requiring comprehensive legal support in corporate, employment, and licensing issues. With a commitment to delivering impactful outcomes, Irwin Mitchell aims to make a meaningful difference in the lives of its clients by providing tailored legal solutions to address their unique situations.
Irwin Mitchell receives overwhelmingly positive feedback from clients, with many praising the exceptional support and communication provided by their staff. Reviewers highlight the dedication and compassion of team members like Katie, Flora, and Emma, who take the time to explain complex legal matters and guide clients through challenging processes.
Customers appreciate the firm's ability to alleviate stress and achieve favorable outcomes, often noting the professionalism and warmth of their representatives. However, a few complaints arise regarding the firm's focus on cases perceived as "slam dunks," suggesting that some clients feel their more complex issues may not receive the same attention.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.8 | 80 |
| Dec 24 | 4.9 | 126 |
| Jan 25 | 5.0 | 142 |
| Feb 25 | 4.6 | 121 |
| Mar 25 | 4.9 | 142 |
| Apr 25 | 4.9 | 152 |
| May 25 | 4.8 | 100 |
| Jun 25 | 4.8 | 97 |
| Jul 25 | 4.9 | 40 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Over the past five years, we have faced an incredibly challenging and, at times, deeply frustrating journey”
“I told her this was unacceptable and mentioned that a local solicitor was able to perform this check in 30 seconds wi...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.9 out of 5 (good) | −1% | 1,000 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | 5.0 out of 5 (good) | +2% | 692 |
Bottom line: Irwin Mitchell is #1 of 5 on overall rating in this group.
500 reviews of Irwin Mitchell. Filter by what matters to you.
Highly recommend Fiona . Very easy to communicate with both by phone and via emails whilst remaining professional Listened to my concerns and was able to put my thoughts across succinctly and accurately in every aspect of our dealings Gave good advice and able to remove the emotion out of my emails when needed Thank you
Rebecca Roberts was absolutely brilliant. Rebecca always kept us up to date and worked very efficiently whilst being thorough. Rebecca was incredibly helpful, friendly and responsive despite our conveyancing being at an extremely busy time. Thank you!
Professional from start to finish I was in contact with Rita Liotisaite over 3 to 4 months period.
Quick answers to the questions people ask most.
Yes, Irwin Mitchell is a legitimate company with numerous verified reviews and a high rating of 5/5 based on real customer experiences. Clients have praised their professionalism and support throughout various legal processes.
No, Irwin Mitchell is not a scam. The company has received many verified reviews that highlight their commitment to customer service and successful outcomes, indicating a pattern of positive feedback from clients.
Irwin Mitchell specializes in a range of legal services including personal injury, medical negligence, and family law. Clients have reported positive experiences with their legal teams, who are noted for their thorough guidance throughout the process.
Irwin Mitchell typically offers flexible payment plans tailored to clients' needs, ensuring accessibility to their legal services. Specific payment options can be discussed during the initial consultation.
You can reach Irwin Mitchell through their website at www.irwinmitchell.com, where they provide contact information and options for inquiries. Clients have noted excellent communication from various team members, enhancing their overall experience.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Irwin Mitchell were fantastic during the whole process myself and my family went through for our case, during a very emotional and distressing time, that arose from a Tragic Event. They gave us clear guidance, emotional support and handled it very sensitively, through to a successful outcome. Communication on status was fantastic with regular updates.
Exceptional 5-Star Legal Service and Support Amy Lee and the team provided outstanding service and professional advice throughout the entire Legal claims process. From the very beginning, they demonstrated unmatched dedication, ensuring every step was handled with care and expertise. Their ability to explain complex matters with clarity and offer thoughtful guidance was truly invaluable. In addition to their professionalism, their support during a particularly challenging time, and after the passing of my dad, was nothing short of brilliant. Amy Lee went above and beyond, offering kindness, compassion, and unwavering support that made all the difference. Her empathy and commitment to ensuring everything was handled smoothly during that period left a lasting impression. I cannot recommend Amy Lee and the team enough. Their dedication, expertise, and human touch deserve all the praise. This is service at its absolute finest, thank you again for everything.
Rita Liotisaite was such a wonderful support when I needed it. She was kind, listened to me and showed loads of empathy. She gave me lots of useful information and passed me on to Daniel within the team who could help with welfare and benefits etc. Such a great source of knowledge. Thanks again.
As a whole the company provides a very holistic professional but personable approach. Elaine Malcolme, Laura Gabby -Cristofini and Megan Gascoigne were throrough, gentle and guiding, and provided a balance of pragmatism and empathy given the situation I was in. No question or query was too much trouble. They were consistent and punctual with communications. I felt my case was very safe in their hands and they certainly fought my case for me to receive the best care along the way and final settlement payout. I have been extremely impressed by and am grateful to them. A traumatic situation has reached a positive outcome through their work.
As a family, we have been dealing with Lucy Carrick for just over a year regarding a family matter. I cannot praise her standard of professionalism highly enough. Her communication has been first class always taking time to explain sometimes complex legal issue and ensuring that we have understood what is being stated. She has dealt with all aspects of this case in both a very efficient and timely manner. Thank you for making this as painless an experience as possible. We would not hesitate to recommend Irwin Mitchell and in particular Lucy. Thank you.
Olivia Jack is dealing with a contentious probate. Over the last few weeks she has kept me regularly updated, presenting all the options for me to consider every step of the way, and written superb letters effectively blowing the contentions out of the water. So much so that she has secured a consent order to enable Probate to continue. First class service.
Morayo at Irwin Mitchell was outstanding in handling our matter with exceptional professionalism and competence. She demonstrated deep knowledge, efficiency, and a keen attention to detail, ensuring everything was managed smoothly and effectively. Her dedication and expertise truly made a difference, and we couldn't have asked for better support. We highly recommend Morayo and Irwin Mitchell for anyone in need of expert legal assistance
I’m very happy with my case outcome and I have been informed every step of my case, I was informed and guided each step of the case. My case handler was very helpful and cooperative with me during all the process. I recommend Irwin Mitchell 100% they are best in their field. Thanks to my case handler and all the team involved in my case.
Irwin Mitchell have been very professional (Rosie Charlton) in my case. Also Maxine Beckett has helped us out with several things that’s worried us and had a quick response to put our minds at rest.
It wouldn't be right for us not to share our story in case there is someone who is looking for decent advice and legal representation. A few years back, our DD suffered brain injury at birth and found ourselves with a child that needed lifetime care and support, something that we never imagined would happen to us. In a twinkling of an eye, life for us changed. Clinical negligence is not something that we automatically assumed, but as time progressed, we felt the need to seek advice. So why Irwin Mitchell Solicitors? We got in touch with a few law firms ( I will not mention any names as I'm not here to tanish their reputation ), but the first lawyer we spoke to was very keen to take on our case but on the condition that we agree to get 25k on the spot and he then gets to keep any winnings or loses of the case (hang up the phone if someone says this to you). The second lawyer wanted money upfront whether win or lose, another one just did not have time for us, if someone says drop me an email and I'll get back to you means they have too many clients and won't have time for you. When we contacted Irwin Mitchell LLP, they offered a home visit, took their time to explain who they were, what they do and how they work, clarity and transparency, which we appreciated very much. They never got tired of explaining things at every stage of the process and took our calls whenever we had questions. They also had an exhibition stand in Manchester (Kidz Up North), which we found very useful. honestly, we never expected a lot from the claim, but they have really exceeded our expectations, and they kept striving to achieve the best for our DD. I know they were only doing their job but, I really want to thank them as they have no idea how truly they have secured a better future for my DD. As DD is non verbal I render my gratitude on his behalf. If you ever want the dream team, ask for Dina Lambourne, Rachael Barrett, Sean Attwood, and Andrew Somers. And ask Dina to instruct James Rowley to be your barrister, and you will never be disappointed.
Zahra and Charlotte were incredibly, knowledgeable, open and honest throughout our conversation, sharing excellent advice that made me feel confident and reassured in the process and challenges ahead of me in what is a difficult situation. From parking the car to the completion of the meeting, the service and experience was excellent.
Communication was excellent. I was informed what was happening, through the whole process.
Hugo and Devlin were extremely responsive and supportive, helping me and my firm successfully navigate the challenges of the UK visa application process. Thank you very much for the excellent counsel!
The care and attention my case revieved has been just brilliant. The team led by Rosalie Reading have been so professional and caring from beginning to end. They explored every option for me and carefully explained the legal jargon in layman's terms. They made what is quite a difficult situation much easier and their communication, particularly Rosalies was exemplary. I would recommend using Irwin Mitchell for clinical negligence cases as their commitment and dedication to receiving a positive outcome is outstanding. The experts used were both understanding and professional.
My experience has been a long and stressful journey over 4 years. My solicitor, Alex Shorey and his team have provided supportive and honest advice throughout the process and experience. Finally ending with a positive outcome for me. The claim was difficult throughout. I am eternally grateful for the service, support and dedication given to me by Alex and his team at Irwin Mitchell. Massive thanks 🙏
Irwin Mitchell is a legal services provider specializing in personal and business law. The company offers expert legal advice across various areas, including medical negligence, personal injury, family law, and commercial services. Irwin Mitchell is dedicated to supporting individuals and businesses during significant life events and unforeseen circumstances, ensuring clients receive clear and practical guidance from the outset. The firm serves a diverse clientele, ranging from individuals seeking assistance with personal legal matters to businesses requiring comprehensive legal support in corporate, employment, and licensing issues. With a commitment to delivering impactful outcomes, Irwin Mitchell aims to make a meaningful difference in the lives of its clients by providing tailored legal solutions to address their unique situations.
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