JR Cigars is an established online retailer specializing in a wide selection of premium cigars and cigar accessories. The company offers an extensive inventory that includes well-known brands, limited editions, and unique blends, catering to both casual smokers and seasoned aficionados. Customers can explore a variety of products, including cigars, humidors, and smoking accessories, all available for convenient online purchasing. The target market for JR Cigars includes cigar enthusiasts, gift buyers, and individuals seeking quality smoking experiences. By providing detailed product descriptions and customer reviews, the company aims to enhance the shopping experience and assist customers in making informed choices. With a focus on customer satisfaction, JR Cigars strives to meet the needs of its clientele by offering competitive pricing and reliable shipping options.
JR Cigars receives overwhelmingly negative feedback from customers, with a significant number expressing frustration over poor customer service and order fulfillment issues. Many reviewers report receiving incorrect or incomplete orders, with some even receiving empty boxes.
Complaints about the quality of cigars are common, as customers mention receiving dried-out products or items that do not match their expectations. While a few consumers appreciate the fast delivery and have had satisfactory experiences, these positive remarks are overshadowed by the majority of negative reviews highlighting problems with shipping delays and unresponsive customer support. Additionally, concerns about pricing tactics and loyalty program changes further contribute to dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 86 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 2.3 | 3 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.3 | 3 |
| Jun 25 | 1.5 | 2 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 86 most recent reviews.
“I have completed two orders with JR Cigars with no issues”
“just absolutely terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | — | 86 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: JR Cigars is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.5).
86 reviews of JR Cigars. Filter by what matters to you.
Some prices appear great as you comb thru the website...however..cigars arrive in interior shape or are dried out. Shipping takes to long but part of the problem is the length it takes to process an order. Orders may take 3-4 days to process and another week to receive it. Wouldn't recommend
So what is going on at JR? They send coupons that you can only use on high end cigars, they have raised prices, shipping can be hit or miss. Now Loyalty points expire???? I have been. Customer for 20 years but time to go elsewhere.
Bad customer service. Ordered 3 cigars at $30 each. 2 were damaged and they only reimbursed for 1.
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False discounts. Lure you into website only to deny any discounts. Really a shame for such a large company. Just be truthful. Not a good reputation.
Bought a box don Diego had a moisture pack in it could not smoke them they were too soft would not smoke. Please remove the pack.
JR Cigars is an established online retailer specializing in a wide selection of premium cigars and cigar accessories. The company offers an extensive inventory that includes well-known brands, limited editions, and unique blends, catering to both casual smokers and seasoned aficionados. Customers can explore a variety of products, including cigars, humidors, and smoking accessories, all available for convenient online purchasing. The target market for JR Cigars includes cigar enthusiasts, gift buyers, and individuals seeking quality smoking experiences. By providing detailed product descriptions and customer reviews, the company aims to enhance the shopping experience and assist customers in making informed choices. With a focus on customer satisfaction, JR Cigars strives to meet the needs of its clientele by offering competitive pricing and reliable shipping options.
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