JTX Fitness is an independent UK-based company specializing in home fitness equipment. The company offers a wide range of products designed to cater to the needs of fitness enthusiasts, whether they are beginners or experienced athletes. JTX Fitness focuses on creating reliable and effective fitness machines that support users' training routines throughout the year, regardless of their schedules or weather conditions. In addition to home fitness equipment, JTX Fitness also provides commercial-grade fitness solutions that are well-received by gym members. The company prides itself on its customer service, offering fast and free delivery on orders over £99, as well as extended warranties for added peace of mind. With a commitment to quality and customer support, JTX Fitness aims to make fitness accessible for everyone while helping customers achieve their health and wellness goals.
JTX Fitness receives high praise for its excellent service and timely delivery, with many reviewers noting the politeness and efficiency of the delivery team. Customers express satisfaction with the quality of the treadmills, particularly the JTX Club Pro Commercial Treadmill, highlighting its sturdiness and value for money.
The ordering process is described as easy, and the communication from the staff is commended as helpful and informative. However, there are some concerns regarding delivery issues, with a few customers reporting damaged packaging and problems with replacement parts. Despite these setbacks, the majority of consumers are very pleased with their purchases and the overall experience. Overall, JTX Fitness is viewed positively, with a strong emphasis on quality products and customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 25 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 25 | 4.5 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“Delivery was on time”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports Equipment.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.3 out of 5 (good) | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | 0% | 43 | |
| 2.4 out of 5 (poor) | 100 out of 100 | — | 2.6 out of 5 (poor) | 1.8 out of 5 (poor) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 25 |
Bottom line: JTX Fitness is #3 of 5 on overall rating in this group. On quality, ONE Sports Warehouse scores higher (5.0 vs 4.3).
25 reviews of JTX Fitness. Filter by what matters to you.
Over a year ago
Tried to contact JTX using the live chat. Clearly there are not enough staff to offer that service as I am still waiting for something other than an automated 'holding' message. Not a good advert fo... See more
Over a year ago
Prompt flexible delivery and helpful customer service when I need to change the delivery date. Have had the treadmill for a couple of weeks and have used regularly it without issue...finally got aroun... See more
11 months ago
Th the person I spoke to was very helpful and informative. I ordered what he suggested at a good and it was delivered on time and The whole process was very easy
Over a year ago
Very good service, quick delivery, good customer service. I have used the treadmill several times now and I like it. I'm 76 and have diabetes so it means I can exercise no matter what the weather is.... See more
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Tried to contact JTX using the live chat. Clearly there are not enough staff to offer that service as I am still waiting for something other than an automated 'holding' message. Not a good advert for the brand when there are so many alternatives in the market place.
Prompt flexible delivery and helpful customer service when I need to change the delivery date. Have had the treadmill for a couple of weeks and have used regularly it without issue...finally got around to putting in my data yesterday - easily done when you follow the instructions!
Th the person I spoke to was very helpful and informative. I ordered what he suggested at a good and it was delivered on time and The whole process was very easy
Very good service, quick delivery, good customer service. I have used the treadmill several times now and I like it. I'm 76 and have diabetes so it means I can exercise no matter what the weather is.
Good quality equipment delivered on time. Support service available. Very happy with cross trainer.
Quality equipment and a competitive price.
Delivery on date. Had to use after sales support for a small issue, very speedy response.
Sales office were fantastic, James - Frank and Jamie, all super helpful. Purchased a club pro commercial treadmil, very sturdy machine, and I would highly recommend it. I have used several other brands and this machine is the best by far. The engineer who installed the machine was professional. Overall very pleased!
Delivery was on time. The driver and mate were very polite and efficient bringing the treadmill into my living room.
I am a serious runner and I bought my Sprint 9 Pro treadmill from JTX based on the weight of positive reviews about the machine that I evaluated (including from Which? and The Guardian), and although it is early days the machine is already delivering, with a top speed of 22kph which sets it apart from competitors, as does an excellent 3y warranty. However I also believe that JTX is a really well run, efficient, responsive and environmentally conscious company and sending business their way also appeals strongly to me. I had a minor problem setting up the machine (actually my own fault!) and JTX sent engineer Peter to resolve the issue - he came and resolved the problem very swiftly and is a gentleman. Really happy with JTX in all respects and I will definitely be using them again.
New machine arrived and box was damaged with a broken wire and switch. Replacement parts sent and engineer arrived to repair but replacement parts sent were incorrect. Second set of parts sent to engineer but we're also incorrect, luckily I phoned and ordered parts to be sent directly to me, which were correct. Second engineer visit and machine was repaired.
This is the second piece of equipment l have bought from JTX. I am impressed with the quality of the product and the back up service provided.
Fast efficient service. Very pleased with our order and service.
Made the most of the Black Friday deals after months of research. Wanted to purchase from a company who care rather than a ‘box mover’. JTX were helpful on the phone, I was able to select my preferred delivery date and the machine works perfectly. Very pleased.
Wow where do I start.Absolutely fantastic company.I purchased a runrise incline treadmill which arrived yesterday on time and delivered to my room of choice which was upstairs.Set up was easy as it’s already assembled.Nice sturdy so far very impressed but what I’m impressed with the most is the company staff after numerous phone calls of me babbling on asking lots of questions they were extremely helpful and patient.If you are after a treadmill don’t overlook JTX the treadmills are amazing and the staff even more amazing if I could give 10stars I would.Thank you all at JTX for your knowledge,professionalism and support.
I am extremely disappointed with this entire experience. I ordered a treadmill and requested a refund while the box was still mostly unopened. I was then told I would have to pay £199.22 for the return courier fee. For a product that has barely been touched, this charge is nothing short of extortionate. To make matters worse, the courier company used—BJS Two Man Delivery—has been awful to deal with. Even attempting to rearrange delivery was quoted at around £120, which is outrageous for a simple rescheduling request. Their communication, customer service, and overall approach have been shockingly poor. It feels like every step of the process is designed to squeeze more money out of the customer. Between the inflated return charges and the ridiculous delivery-related fees, the whole experience has been stressful, unfair, and completely unaffordable. A customer should not be hit with these kinds of excessive costs for basic actions like rearranging a delivery or returning a barely-opened item. I genuinely regret purchasing from this company and hope others are aware of these hidden, disproportionate, and frankly unreasonable charges—especially when BJS is involved. I am requesting that the company review these practices, because they are neither proportional nor customer-friendly.
I ordered the JTX Club Pro Commerical Treadmill. Never had a treadmill before, but seeing the reviews, I decided that this was the one for me. Ordering was easy, and I even got an extar 10% off, and within a week, the treadmill was here and set up in my home. Communication was great, and the treadmill is excellent!
Great treadmill - delivered quickly and installed professionally.
Easy order process, price fair, delivery quick and on time, easy to put together and well made, really enjoying the equipment. The computer dashboard is better than expected. Would recommend to anyone who wants to exercise at home. Full marks from me.
The staff was very helpful and went above and beyond to answer my query. Delivery was super quick.
JTX Fitness is an independent UK-based company specializing in home fitness equipment. The company offers a wide range of products designed to cater to the needs of fitness enthusiasts, whether they are beginners or experienced athletes. JTX Fitness focuses on creating reliable and effective fitness machines that support users' training routines throughout the year, regardless of their schedules or weather conditions. In addition to home fitness equipment, JTX Fitness also provides commercial-grade fitness solutions that are well-received by gym members. The company prides itself on its customer service, offering fast and free delivery on orders over £99, as well as extended warranties for added peace of mind. With a commitment to quality and customer support, JTX Fitness aims to make fitness accessible for everyone while helping customers achieve their health and wellness goals.
This profile hasn't been claimed by the business owner.
