Landau Store is a UK-based online retailer specializing in designer footwear, clothing, and accessories. The company offers a diverse selection of over 30 premium brands, including Ugg, Adidas, New Balance, Carhartt, and The North Face. Customers can browse a wide range of products across various categories such as men's, women's, and children's fashion, including trainers, shoes, boots, clothing, and accessories. Targeting fashion-conscious consumers seeking high-quality apparel and footwear, Landau Store provides free UK delivery on orders over £70, as well as free returns to enhance the shopping experience. With a commitment to customer satisfaction, the company aims to deliver products promptly, ensuring that customers receive their orders within 48 hours when placed by 2 PM.
Reviewers generally appreciate the excellent customer service and quick delivery from Landau Store, often highlighting the great selection of products and competitive pricing. Many customers express satisfaction with their shopping experience, noting that they found items that were hard to locate elsewhere.
However, there are significant concerns regarding misleading delivery times and stock availability. Some consumers report frustration when orders are confirmed only to be later canceled due to items being out of stock, leading to feelings of distrust. Despite these issues, the positive feedback on service and product quality prevails. Overall, Landau Store receives a mixed sentiment, with a notable portion of customers enjoying their experience while others face challenges with order fulfillment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 10 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 2.0 | 1 |
| Jan 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 10 most recent reviews.
“They had what I was looking for after a week long google search came up with Landau (love shopping in independent sto...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | — | 10 |
| 1.3 out of 5 (poor) | 100 out of 100 | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | +12% | 368 |
Bottom line: Landau Store is #2 of 5 on overall rating in this group.
10 reviews of Landau Store. Filter by what matters to you.
Over a year ago
Made an order online only to be told later that it's out of stock
Over a year ago
I’d never heard of Landau but came across them when trying to find a Spyder jacket. The price was considerably better than the big companies like Snow & Rock. Delivery incredibly quick. Return ms free... See more
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Polarized pattern: few middle ratings. 70% of recent reviews are 4–5★ and 30% are 1–2★.
States clearly on their website delivery within 2 working days. Still waiting for my delivery. Talk about misleading customers. If I had known it would take so long I would not have ordered. Very disappointed customer!
Made an order online only to be told later that it's out of stock
Excellent! They had what I was looking for after a week long google search came up with Landau (love shopping in independent stores) Really quick delivery, couldn’t be happier (except for the impending demise of the Tory party 🥳) Seriously though , great service. Hope to visit the store in person next time I’m on the Kent coast.
I’d never heard of Landau but came across them when trying to find a Spyder jacket. The price was considerably better than the big companies like Snow & Rock. Delivery incredibly quick. Return ms free - unlike Snow & Rock plus when I reordered a smaller size they went to the trouble of phoning me about delivery due to Royal Mail strike. Excellent customer service 😄
Order confirmed and everything. Then after an hour they cancelled as it was not in stock. I won’t trust a company that does this as it implies they are not professional
Always get my kids sports gear here, Good selection of trainers.. Great prices
Great Experience
I am not an Internet shopper so i wasn't sure about this site so i called the store, i spoke to a man it was the best customer service ever so i went ahead place my order and they were with me the next day. Great service, will definitely order from here again. Thanks
Chris and his team absolutely smash it out of the park. Nothing is too much trouble. hassle free exchanges due to me ordering the wrong size. excellent product knowledge and always done with a big smile! This independent store put the bigger chains to shame. Should definitely be your first stop for clothing and trainers 👌🏼
Landau Store is a UK-based online retailer specializing in designer footwear, clothing, and accessories. The company offers a diverse selection of over 30 premium brands, including Ugg, Adidas, New Balance, Carhartt, and The North Face. Customers can browse a wide range of products across various categories such as men's, women's, and children's fashion, including trainers, shoes, boots, clothing, and accessories. Targeting fashion-conscious consumers seeking high-quality apparel and footwear, Landau Store provides free UK delivery on orders over £70, as well as free returns to enhance the shopping experience. With a commitment to customer satisfaction, the company aims to deliver products promptly, ensuring that customers receive their orders within 48 hours when placed by 2 PM.
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