Being able to speak with a real person…
Being able to speak with a real person is of great imortance to me as I suffer from MS. Thank you Yogira for your helpand patience in resolving my query. We'll done Lebara

Lebara Mobile is a mobile network provider based in the UK, catering primarily to value-seeking customers. The company specializes in offering budget-friendly mobile plans, including SIM Only deals and pay-as-you-go options, starting from just £5 a month. With a focus on affordability, Lebara aims to provide flexible mobile solutions that meet the needs of individuals looking for cost-effective communication services. Targeting a diverse customer base, Lebara Mobile appeals to those who prioritize value without compromising on quality. The company's services are particularly beneficial for customers seeking straightforward mobile options, whether for personal use or for staying connected while traveling. Through its accessible pricing and straightforward plans, Lebara Mobile continues to be a viable choice for budget-conscious consumers in the competitive UK telecommunications market.
Lebara Mobile receives overwhelmingly positive feedback from customers, particularly praising its exceptional customer service. Reviewers frequently highlight the helpfulness and professionalism of staff members like Ashish, Velakini, and Abhijeet, who provide quick and effective support.
Many people appreciate the great value for money and reliable mobile connections, noting that their issues are resolved promptly with minimal waiting time. However, some customers express concerns regarding the performance of 5G services, indicating that it does not always meet expectations. Despite this minor drawback, the overall sentiment remains highly favorable, with consumers feeling satisfied with the service and support they receive. Overall, Lebara Mobile is viewed positively for its customer-centric approach and competitive pricing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,060 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.6 | 79 |
| Jul 25 | 4.7 | 921 |
| Aug 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I just contacted the customer service of Lebera”
“Been in cyprus 4 days no internet, customer service is 0 stay away, there’s a reason there cheap, useless”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.7 out of 5 (good) | 3.7 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Lebara Mobile (UK) is #1 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 3.7).
500 reviews of Lebara Mobile (UK). Filter by what matters to you.
Being able to speak with a real person is of great imortance to me as I suffer from MS. Thank you Yogira for your helpand patience in resolving my query. We'll done Lebara
Sangita was brilliant. Soo patient with us. Thank you so much clever, fabulous lady.
Darshan made it very easy to solve my issue. He was helpful and friendly
Samiksha really helped me with a problem my pac number from EE would not work and she talked me through it, recalled EE got a new pac number sorted, great service many thanks
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Ravira was courteous, knowledgeable and helpful. He gave clear answers to all my questions and enabled me to take out a new plan that offered more data.
I have a wonderful customer care experience from Dharshan
We were with EE for years. All of a sudden, EE says it is going to double our monthly charge. Not having that! After a bit of research on Trustpilot and Moneysavingexpert, we decided to change to Lebara, which actually had a better deal than our original EE deal, plus they offer roaming in Europe without extra charge, unlike EE. We duly signed up and the SIM cards (2) arrived within 24 hours. We had already got the PAC code from EE so we decided to change over one phone first to make sure all was well. That was when the problems started. Having inserted the new SIM card, we were informed that a code was being sent by text so that we could proceed. Serious flaw: the code was only valid for 60 seconds and we struggled to find any Vodafone reception (Lebara uses the Vodafone network). We had to keep requesting new codes until eventually we found, by leaning out of our bedroom window upstairs, just enough signal to secure a code and enter it within the 60 seconds, but it took two of us with two separate devices and a window open to the rain to achieve this feat. It then took several attempts and the best part of 48 hours to port the original phone number and to set up wifi calling. Now to the second phone. We knew what to do but, having carried out what is a complicated business for oldies like us, wifi calling disappeared. As we have no mobile signal at home, we couldn`t call Lebara, of course, so had to resort to online chat which, admittedly, was quick and efficient. It took 4 days to recover the old number and nearly 6 days for wifi calling to reappear, during which time we could neither make nor receive any calls because, repeat, we have no signal and had no wifi calling. That was NOT good, hence the lower number of stars. Maybe Lebara could lean heavily on Vodafone for better network coverage?
Good customer service from Selvaraj.
Very quick and responsive. Easily solved my problem
Data sucking animals. Used sky mobile for five years and only max of 4gb a month mobile data usage. Five days of Lebara and 2.5gb used already! Same usage by me. I’ve not done anything different. Most nights at 1am 500mb are being used. And on the 18th at 3:15am, more than 1gb of mobile data was used. I was fast asleep and the phone was on WiFi. Lebara are pretty awful so far. The first person I spoke to from their customer service department was pretty rude. He wouldn’t listen to me and talked over me. I was upset to the point I had to end the call and phone again. Second person I spoke to was better and let me actually speak. He told me he would add 2gb data to my account. Ultimately I really wish I’d stayed with sky. Don’t bother with Lebara.
To the point. Addressed all my queries quickly.
Aksay provide a best customer service and nicely explain everything.
Lebara Mobile is a mobile network provider based in the UK, catering primarily to value-seeking customers. The company specializes in offering budget-friendly mobile plans, including SIM Only deals and pay-as-you-go options, starting from just £5 a month. With a focus on affordability, Lebara aims to provide flexible mobile solutions that meet the needs of individuals looking for cost-effective communication services. Targeting a diverse customer base, Lebara Mobile appeals to those who prioritize value without compromising on quality. The company's services are particularly beneficial for customers seeking straightforward mobile options, whether for personal use or for staying connected while traveling. Through its accessible pricing and straightforward plans, Lebara Mobile continues to be a viable choice for budget-conscious consumers in the competitive UK telecommunications market.
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