All round fantastic network!
I was helped by Sagar H. on a roaming add on for my holiday. Customer service is excellent, could not ask for it to be better. It's a good network too, the prices are so cheap!

Lebara Mobile is a mobile network provider based in the UK, catering primarily to value-seeking customers. The company specializes in offering budget-friendly mobile plans, including SIM Only deals and pay-as-you-go options, starting from just £5 a month. With a focus on affordability, Lebara aims to provide flexible mobile solutions that meet the needs of individuals looking for cost-effective communication services. Targeting a diverse customer base, Lebara Mobile appeals to those who prioritize value without compromising on quality. The company's services are particularly beneficial for customers seeking straightforward mobile options, whether for personal use or for staying connected while traveling. Through its accessible pricing and straightforward plans, Lebara Mobile continues to be a viable choice for budget-conscious consumers in the competitive UK telecommunications market.
Lebara Mobile receives overwhelmingly positive feedback from customers, particularly praising its exceptional customer service. Reviewers frequently highlight the helpfulness and professionalism of staff members like Ashish, Velakini, and Abhijeet, who provide quick and effective support.
Many people appreciate the great value for money and reliable mobile connections, noting that their issues are resolved promptly with minimal waiting time. However, some customers express concerns regarding the performance of 5G services, indicating that it does not always meet expectations. Despite this minor drawback, the overall sentiment remains highly favorable, with consumers feeling satisfied with the service and support they receive. Overall, Lebara Mobile is viewed positively for its customer-centric approach and competitive pricing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,060 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.6 | 79 |
| Jul 25 | 4.7 | 921 |
| Aug 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I just contacted the customer service of Lebera”
“Been in cyprus 4 days no internet, customer service is 0 stay away, there’s a reason there cheap, useless”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.7 out of 5 (good) | 3.7 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Lebara Mobile (UK) is #1 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 3.7).
500 reviews of Lebara Mobile (UK). Filter by what matters to you.
I was helped by Sagar H. on a roaming add on for my holiday. Customer service is excellent, could not ask for it to be better. It's a good network too, the prices are so cheap!
I am a very happy customer of Lebara! However after several attempt to “identify” not being able to Login to Top Up. I click all of the “Boxes to Identify” but end up being asked to do it again and again 😞
Punnet dessai was extremely warm and helpful
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Spoke to Santhosh today to discuss some sim only plans and Santosh was absolutely fantastic. He was excellent with the suggestions offered. His listening skills were amazing and the suggestions were absolutely spot-on. Please commend him for a fantastic job and I’m very happy customer because of him and I will recommend Lebara on the back of such excellent customer service. My other request would be for Lebara to provide new offers to existing customers as well to continue to reward them for their loyalty and not just offer it to new customers. Thanks to Santhosh once again for an amazing job.
Aniket was amazing at sorting out my problem
I applied for a Lebara pre-paid SIM on 03July2025. Received a confirmation of same by E-mail. Order id is G0029572788. On 4th July received another mail saying it's been despatched and shall be delivered by Royal Mail in 2 days. But to my dismay it has taken 13 day to reach me and has been delivered on 17th July. I sent a reminder on 14th. July. Probably after seeing the reminder they must have realized it's not been delivered. God knows where the fault was but I was put to inconvenience.
Very helpful.explained about all prepaid plans Thank you
Esha, the staff who spoke to me was calm, helpful, understanding and patient.
Thank you very much Nandan! Really helpful and solution oriented! Quick and fast. Really highly recommended.
Lebara offers UNBEATABLE VALUE FOR MONEY yet uses the same network infrastructure as big name Vodafone. £4.95 for 5GB and 100 International minutes so I can call my sister in Cyprus without using WhatsApp on my simple brick phone. Thank you Lebara and thanks to my nephew for organising this for me. Keeping my number was easy. Also thanks to moneysavingexpert.com for highlighting these amazing deals from LEBARA.
The Gentleman was understanding , astute, understood everything I said , even read between lines when I wasn't sure. Then he helped me with some free credit as I stupidly bought a new SIM rather than a bundle on my existing SIM . Great customer service and a credit to your business
My experience was smooth with bhavana and she resolved my issue real quick. Thank you for the help
Kunal Punjabi has sorted out my issues in connection and he guided well
Phoned for help and got through straight away, very helpful and knowledgeable and sorted my issue straight away. Great.
Lebara and Selvaraj in particular were very quick in dealing with any issues
Lebara Mobile is a mobile network provider based in the UK, catering primarily to value-seeking customers. The company specializes in offering budget-friendly mobile plans, including SIM Only deals and pay-as-you-go options, starting from just £5 a month. With a focus on affordability, Lebara aims to provide flexible mobile solutions that meet the needs of individuals looking for cost-effective communication services. Targeting a diverse customer base, Lebara Mobile appeals to those who prioritize value without compromising on quality. The company's services are particularly beneficial for customers seeking straightforward mobile options, whether for personal use or for staying connected while traveling. Through its accessible pricing and straightforward plans, Lebara Mobile continues to be a viable choice for budget-conscious consumers in the competitive UK telecommunications market.
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