LIDS Sports Group is a leading retailer specializing in sports headwear and apparel. The company offers a wide range of products, including officially licensed caps, jerseys, and other merchandise representing various sports teams across the United States and Canada. With a focus on providing quality products for sports enthusiasts, LIDS serves a diverse customer base that includes fans of all ages looking to support their favorite teams. Through its user-friendly online platform at www.lids.com, the company provides customers with the convenience of shopping from home, featuring a comprehensive selection of items from major leagues such as the NFL, MLB, NBA, and NCAA. LIDS Sports Group also operates physical retail locations, enhancing its reach and allowing customers to experience its products in person. By catering to passionate sports fans, the company is committed to delivering a variety of options to meet the needs of its clientele.
LIDS Sports Group faces significant criticism from consumers, with many expressing frustration over poor customer service and shipping issues. While some reviewers appreciate the selection of products and commend helpful staff, such as Brandon at The Locker Room in Beachwood, these positives are overshadowed by complaints about delayed deliveries and damaged items.
Customers report long wait times for orders, with some experiencing shipping delays of over two weeks despite paying for expedited options. Additionally, issues with incorrect or missing items further exacerbate dissatisfaction. Many feel misled by the company's practices, citing false advertising and a lack of responsive customer support. Overall, the sentiment is overwhelmingly negative, with a majority of reviewers advising potential customers to be cautious.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 117 | 100% | +1.7 | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 2.0 | 3 |
| Jun 24 | — | 0 |
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | 1.0 | 5 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 3 |
| Jan 25 | 2.5 | 4 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 117 most recent reviews.
“The Locker Room by Lids in Beachwood is one my favorite LIDS”
“Absolutely horrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 117 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | 1.7 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | 3.0 out of 5 (fair) | −20% | 100 |
Bottom line: LIDS Sports Group is #5 of 5 on overall rating in this group. On website & app, Avenue 85 scores higher (5.0 vs 1.3).
117 reviews of LIDS Sports Group. Filter by what matters to you.
I cant fault lids online ordering etc, i ordered an NFL helmet late at night, it was dispatched the next day and arrived the day after that. It was the cheapest i could find it and great service provided by them.
I nade a purchase at lids at the 5th of december. It still hasn’t arrived. I thought of contacting them, but when I was reading the (very bad) reviews on various sites about there customer service. I decided that it would be better to accept that my order will never arrive. I will never order anything from them, and I advise others not to do so.
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BUYERS BEWARE! I purchased a gift card from the locker room by lids in fashion show mall on Las Vegas Blvd store after asking Chandler and Jessica several times if it could be used at fanatics.com. come to find out the card couldn't be used on the website "until after the holiday season". When I called the store to inquire if I could get a refund, I was greeted by an unprofessional man named Felipe that yelled "F*&K", before putting me on hold because he was "too busy" in the store. I was then given a general email address to a retail group to handle my issue. I suggest purchasing your gear elsewhere....
Got a rare LAKINGS jersey that wasnt available here in the US anymore.I grew up next to the Forum in the 70s, so this jersey means a lot to me.I am very grateful
This site is a scam. Took my money, said the products out for delivery, then apparently give a refund but have seen no money and now they're saying they've delivered what they apparently refunded.
After dealing with a few issues I was able to connect with Ruth and she was so helpful and help me solve my problem. She was very kind and great to work with you don’t come across people like her every day!
Lids….ABSOLUTELY Horrible experience at your Crabtree Valley Mall location in Raleigh, NC. Crabtree Valley Mall 4325 Glenwood Ave Sp2067 Lids Crabtree Valley Mall 5855 Raleigh, NC 27612 919-571-3548. I went in for embroidery and was told that the only person who could do what I asked, which was Greek Letters for my fraternity on a hat that I brought in, wouldn’t be in until later that day. I was told that if I paid for it I could come back and pick it up. Also, that I would be called if there was any issue. Since I live an hour away,! Called before coming back today. I was told that it wasn’t done but would be in 30-40 minutes. I arrived and was told they don’t have one of the Greek Letters I needed. Others in my fraternity have used your business to have hate embroidered with no problem with the same thing I asked for. The store was extremely busy and there was only one person working. Coming from a background in retail management, this was unacceptable by itself. The sales person wasn’t very helpful and didn’t seem concerned about my 2 trips, almost an hour there and a the same going back. He walked away when I was trying to ask for a receipt for a refund and then again as he handing me back my hat. This was very unprofessional. I will be letting other members of my fraternity know what a negative experience I’ve had. I the time before this one I drove here and the machine was broken.
I ordered a Mitchell And Ness cap and the hat was out of shape and looks like a kids hat.When I measured it and compared it to 3 of my caps made by the same brand,it was much smaller.They charge you $9.99 to get a refund sent back to your debit card or you can get an electronic gift card for no fee plus you lose the shipping cost.I buy all of my caps from lids and I have about 15.I will never purchase anything from them again after I redeem the gift card.What a ripoff!
Bought a jumper for $80, it didn’t fit the intended person so started the return for a refund process and it cost $36 to return!!! $36!! To go from South Australia to New South Wales. An absolute joke. Tried talking to their customer service online chat, the person was so slow at responding, then stopped altogether and didn’t answer nor help me fix my issue. DO NOT BUY from them unless you ABSOLUTELY know your size and won’t be returning. Edit: 5 weeks later, still waiting for my refund. Would give zero stars if I could
Le paiement est obligatoire avant la réalisation des travaux. Le travail n'est pas en conformité de la fiche signéé, ni impécable (les lettres sur le maillots sont de tailles différentes). Le magasin a fait une autre erreur de paiement et ils ne veulent pas me rembourser (ou trouver une autre solution). Ils ne répondent pas à mes mails. Je ne sais pas s'il s'agit d'incompétence ou de malveillance! Pour une marque qui se veut être internationnale, c'est une déception complète du travail effectué et du service après vente.
Didn't like the hat I ordered. Trying to return it is a pain in the you know what as they don't have easy access to a return form. They also subtract half your credit off for returning the item. Also, why don't they offer in store returns like every other modern store? Such a silly business way that I won't ever deal with them again.
Amazing service from all staff and welcome me in too. Wonderful selection of hats to pick from and designing my own. Lakeside Thurrock 👍.
Ordered a NHL t-shirt and I regret not checking out any reviews before hand! Ordered from a website called Fanatics International then the order email came from Lids International (this was the first alarm bell). Not surprisingly the order was not delivered. The ‘tracking’ site landmark global showed the t shirt as sent then as (mysteriously) returned to the ‘returns centre’ (alarm bell number two). After contacting Lids, I was told they would conduct an ‘investigation’ and get back to me within three days. Ten or so days later there was no update. I reported the transaction via PayPal and they refunded the amount straight away (it’s almost like the saw the biller was Lids and did the refund without question). Save yourself the trouble and avoid this company.
Is it just me or do employees at most lids stores hate their jobs?Went to the Ala Moana center in Hawaii today where there are 3 stores. Two of them were clearly so inconvenienced just by having a customer there that they made it so uncomfortable I had to leave. Not only were they unhelpful, they made it so obvious that they didn't want to have to deal with anybody while being paid. One was a young guy and the second a young girl. The third which was sthe largest store had an older more mature gentleman who was chatty and couldn't have been more helpful. Such a shame.
3 weeks after ordering on the day it was due to be delivered Lids replied to my email askibg for a refund saying that my item was still being customised and they'd let me know when it was shipped. They ignored my request for a refund. Thanks for nothing.
Customer services are beyond shocking. Item received early December. Not satisfactory. Cost to return is £7.50....item cost £9. Have tried many many times to sort this. Emails... phone call... even wrote letter. To date no satisfactory outcome.
Absolutely terrible company, full off clowns that don’t that what they are doing. Ruined a hat that brought from somewhere else, said they would keep the hat and give me money to get a new one? That’s my property, absolutely rubbish company. Also said they would process a refund and haven’t to only be told I would need to come back in store to get the refund. Bunch of jokers, perhaps should go work in McDonald’s or clean some toilets with that interlect.
LIDS Sports Group is a leading retailer specializing in sports headwear and apparel. The company offers a wide range of products, including officially licensed caps, jerseys, and other merchandise representing various sports teams across the United States and Canada. With a focus on providing quality products for sports enthusiasts, LIDS serves a diverse customer base that includes fans of all ages looking to support their favorite teams. Through its user-friendly online platform at www.lids.com, the company provides customers with the convenience of shopping from home, featuring a comprehensive selection of items from major leagues such as the NFL, MLB, NBA, and NCAA. LIDS Sports Group also operates physical retail locations, enhancing its reach and allowing customers to experience its products in person. By catering to passionate sports fans, the company is committed to delivering a variety of options to meet the needs of its clientele.
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