LIDS Sports Group is a leading retailer specializing in sports headwear and apparel. The company offers a wide range of products, including officially licensed caps, jerseys, and other merchandise representing various sports teams across the United States and Canada. With a focus on providing quality products for sports enthusiasts, LIDS serves a diverse customer base that includes fans of all ages looking to support their favorite teams. Through its user-friendly online platform at www.lids.com, the company provides customers with the convenience of shopping from home, featuring a comprehensive selection of items from major leagues such as the NFL, MLB, NBA, and NCAA. LIDS Sports Group also operates physical retail locations, enhancing its reach and allowing customers to experience its products in person. By catering to passionate sports fans, the company is committed to delivering a variety of options to meet the needs of its clientele.
LIDS Sports Group faces significant criticism from consumers, with many expressing frustration over poor customer service and shipping issues. While some reviewers appreciate the selection of products and commend helpful staff, such as Brandon at The Locker Room in Beachwood, these positives are overshadowed by complaints about delayed deliveries and damaged items.
Customers report long wait times for orders, with some experiencing shipping delays of over two weeks despite paying for expedited options. Additionally, issues with incorrect or missing items further exacerbate dissatisfaction. Many feel misled by the company's practices, citing false advertising and a lack of responsive customer support. Overall, the sentiment is overwhelmingly negative, with a majority of reviewers advising potential customers to be cautious.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 117 | 100% | +1.7 | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 2.0 | 3 |
| Jun 24 | — | 0 |
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | 1.0 | 5 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 3 |
| Jan 25 | 2.5 | 4 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 117 most recent reviews.
“The Locker Room by Lids in Beachwood is one my favorite LIDS”
“Absolutely horrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 117 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | 1.7 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | 3.0 out of 5 (fair) | −20% | 100 |
Bottom line: LIDS Sports Group is #5 of 5 on overall rating in this group. On website & app, Avenue 85 scores higher (5.0 vs 1.3).
117 reviews of LIDS Sports Group. Filter by what matters to you.
Wenn ich „0“ Sterne vergeben dürfte, wäre der LIDS Store im Harburger Phönix Center der Favorit. Mir wurde zu Weihnachten defekte Ware verkauft, die nicht zurückgenommen wurde. Behauptung des unfreundlichen und stark riechenden Verkäufers: Ich hätte die Mütze kaputt gemacht! Er machte sich über mich lustig und verwies mich aus dem Geschäft. Grausam!!!!
Horrible costumer service. And there is no contacts to communicate with anyone about an issue I had at one of the stores. Avoid the store at Lewisham in London,one of the employees will be very dismissive, won’t explain anything about the costume service and you will end up paying for something you won’t like.
Ordered a jersey and they said it would be delivered by December 1, 2022. I call on December 1 to see where the jersey is and they tell me it's not shipped yet and will be delivered by December 20, 2022. I cancel the order on the phone and wait for a refund. Instead of a refund I keep getting emails saying they're working on shipping the jersey. I contact them again to cancel. Same story keeps recycling with no refund and no confirmation of cancellation. I had to contact my credit card company to dispute it.
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I ordered on 30 August and the shipper managed to lost 2 out of my 3 parcels. If you are outside the US, don't even bother to purchase items from the website.
Crap experience they have only delivered one item the other one has never been received. I will raise a dispute with my credit card providers and get my money back ASAP. FIRST TIME BUYER NEVER AGAIN
Tried to return a hat, which I purchased two of different sizes, and decided to keep one. Lids.com denied my request, being 5 days late from their own "policy". For the record, Fanatics, which owns Lids, has a 365-day return policy, while Lids has a 90-day. Confusing, being the same company. Could've at least offered a exchange credit, in my opinion. Within the same week, back with customer service, on why a hat wasn't delivered yet. Stated it would be delivered in 3-7 business days. Now on day 14. I would not recommend to shop here.
I bought 2 hats online. Was charged $80 for both. I received them with price tags of $25 each. Last time I buy from lids. Can't be trusted.
I cant start with how bad this company is. I know the owner myself and he is a horrible, fraudulent person. He only cares about money. no wonder prices are so high. I once ordered a hat, and the package was broken and torn up, and the hat was ripped. Bullshti. The site is horrible. I want to kill this horrible company never buy from here. God is good god is great: BenDover69420
The Lids in Palm Desert, CA is the worst stores ever. It is always full of rip off products and rude people and racism. Two rude boys in black shirts and blue caps are being extremely rude and mocking people for no reason as they go into Lids sports store and make fun of more people in there in Palm Desert, CA. What kind of store is this? Even sports need to learn integrity.
Very rude and unprofessional customer service and misleading return policy. You cannot return online orders in store and they also take 2 weeks to process your return. Moreoever, you will need to pay for the return shipping fee or you need to choose the gift card option. However, the gift card option will also take 2 weeks to process. So to exchange an item you would need to wait for one month (since shipping also takes about two weeks)...
Ordered an ornament from them online. They gave me an offer for free shipping then sneaked in a 9.00$ expedited shipping fee and a nearly 2.00$ handling fee. They make it nearly impossible to cancel an order. I had to call their (foreign) customer service and put on hold for nearly 28 minutes just to cancel. I’m pretty sure I’ll never see any of my money back but I can assure you, Lids, that you’ll never see another dime from me and I will trash your name to anybody and everyone. You’re a crap company, with crap customer service and crap employees. I hope you go out of business so you quit scamming your customers. Y’all are trash!
Tyler was so helpful. I tried contacting customer service many times and I was not helped but once I spoke to Tyler he helped me get what I needed and he was very kind. LIDS please acknowledge the great work Tyler does. Thank you so much.
Cristin was so awesome, she fixed my issued right away, and went above and beyond to make sure I was recieved my package! Highly recommend
Omg worse experience ever bought my hats online next day they send email they declined for whatever purposes. When called than and spoke with manager she start to ask my questions almost like in policy department just to open my account and make an order again. Just ridiculous
Scam ! cancel the order voluntarily, and no refund will be issued to me. scammers.
Lids hides their lack of service to customers by hiding behind their posting of a "delayed shipping" disclaimer indicating that they could care less about their customers. Package is more than 3 weeks late at this point and yes, Lids, YOU collected the shipping fee from me the customer, so this one is on YOU. Online chat is useless, customer service phone line has absolutely none but the most minimal information and is not empowered to provide any solutions. Clearly the company is struggling and not solid, but I have to ask - does anyone in decision making there ever even consider providing some type of amends for the errors on the part of Lids ? A credit, a free shipping offer, a discount on another purchase - ANY form of recourse to incentivize customers to make second attempt ? Based on this, cheap as I am, I will gladly pay more to another provider rather than purchase again from LIDS>
The hat good but I don´t know about the box
LIDS Sports Group is a leading retailer specializing in sports headwear and apparel. The company offers a wide range of products, including officially licensed caps, jerseys, and other merchandise representing various sports teams across the United States and Canada. With a focus on providing quality products for sports enthusiasts, LIDS serves a diverse customer base that includes fans of all ages looking to support their favorite teams. Through its user-friendly online platform at www.lids.com, the company provides customers with the convenience of shopping from home, featuring a comprehensive selection of items from major leagues such as the NFL, MLB, NBA, and NCAA. LIDS Sports Group also operates physical retail locations, enhancing its reach and allowing customers to experience its products in person. By catering to passionate sports fans, the company is committed to delivering a variety of options to meet the needs of its clientele.
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