Mint Mobile is a telecommunications company that offers affordable prepaid mobile phone services. The company provides a variety of plans that cater to different customer needs, focusing on cost-effective solutions for consumers seeking flexible data options without long-term commitments. Mint Mobile operates primarily online, allowing customers to purchase SIM cards and manage their accounts through the company's user-friendly website. Targeting budget-conscious individuals and families, Mint Mobile aims to disrupt traditional mobile service models by providing high-quality service at competitive prices. Their offerings include a range of talk, text, and data plans that allow users to choose the amount of data they require, making it an attractive option for those who prioritize value and flexibility in their mobile service provider.
Mint Mobile receives a mixed reception from consumers, with 54% of reviews highlighting positive experiences while 38% express dissatisfaction. Many customers appreciate the affordability and quality of service, noting that Mint offers excellent phone deals and reliable service at a reasonable price.
Positive feedback often emphasizes good customer service and clear communication from support staff. However, significant complaints arise regarding poor customer service experiences, including long wait times for issue resolution and difficulties in understanding support representatives. Additionally, several reviewers report issues with network coverage and slow internet speeds, which detracts from their overall satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 1,060 | 100% | ● Low | |
Shown, not scored | Grade B- | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.3 | 87 |
| Jan 25 | 3.3 | 169 |
| Feb 25 | 3.4 | 124 |
| Mar 25 | 3.2 | 133 |
| Apr 25 | 3.2 | 128 |
| May 25 | 3.5 | 151 |
| Jun 25 | 3.4 | 129 |
| Jul 25 | 3.2 | 79 |
| Aug 25 | 3.2 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mint is a quality service provider at a reasonable price”
“When they sell you, everything sounds great”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.3 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.6 out of 5 (good) | 2.6 out of 5 (poor) | −1% | 1,060 |
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 |
Bottom line: Mint Mobile is #5 of 5 on overall rating in this group. On website & app, US Mobile scores higher (4.4 vs 2.6).
1,060 reviews of Mint Mobile. Filter by what matters to you.
Terrible!! They just started and yet terrible start. I have to wait two days to resolve a simple matter. They keep telling me the technician department will call, but yet no one ever calls!! No internet on my cell phone.
When they sell you, everything sounds great. I wish I had seen these previous reviews first. On 7/29, Mint Mobile charged my card $802.94. This was to cover a Samsung S25 and a year of service. As I am typing this, on 8/30, I have no useable phone at all. May I relate to zero stars here? All I wanted was to disable the voice mail for my own legal reason. They tried twice. The first time it worked for a few days, then I started getting more voice mail notifications. I called back to 611, and explained again. This time I was told to restart the phone, and the voice mail would be gone. It might be, but I wouldn't know. My phone won't even accept my pin #. It's completely disabled. When they sell you, they fervently explain that they save so money by not having stores. Well, isn't that special? The only way to get their attention now is to declare the fraud to the credit card company. It's also the only way I could ever get my money back
I signed up for Mint Mobile during a promotion on 08/03/2025. I got the Unlimited Plan that was 12 Months for $15 per month. Since I was interested in keeping the service, I paid in full for an entire year. Initially, I transferred one of my marketing numbers, in lieu of getting a new random local number. After a few weeks, the service was good. I didn't notice any major differences from T-Mobile, AT&T, or Verizon, and I have actually tried all three over the past year. I was happy now and simply wanted to keep the service active and get a new phone number so I could use my telephone number elsewhere. Well, that was not to be... Hey there ! This is Gerald from Mint Mobile Customer Care. Thanks for reaching out! How can I help you today? I am transferring my primary phone number to a different provider and need my port out code AND a new telephone number for this account, please. I will also be switching mobile devices, to my older iPhone 14 Pro Max, when I receive the new telephone number. I understand you're inquiring about porting out your services. Even though that is the last thing we want to hear from a valued customer like you, I can help you with that! I will generate the port out information for you. Please verify the Mint mobile number together with your full name, the full name and email address showing with the account? I need a NEW number and you to allow me to release my existing phone number. I am happy with your service and would like to keep it, however I need a new number on this account, since I would like to transfer xxxxxxxxxx elsewhere. I do not need a new order. I just need a new number. People change their mobile numbers all the time. That is all I want to do. AND release my old number, so I can use it elsewhere. Oh I see. If you change your mobile number xxxxxxxxxx , you may lose it and may not be able to transfer it, which is why we need to process a new order for a brand new mobile number. Then you can still keep the xxxxxxxxxx if you want to transfer it to a different carrier. So I need to pay more money, just to get a new number? If it's a brand new mobile number, you can take advantage of the promotion. Never mind. I simply need my Account Number and my transfer out PIN. So just to confirm, once I transfer xxxxxxxxxx away from Mint Mobile, you are going to cancel the account I pre-paid for? RIGHT? Again, I am asking nicely. Can I please get a new number so I do not have to cancel this account. I just do not want to use the existing number I signed up with on a mobile device. For existing customers, you are allowed one number change within a six-month period by logging into your account and navigating to "Account Settings" or by contacting customer support. Your website says I can request a new number once. Yes, the account will be cancelled. Even as much as I want to process your request, it's just that , we don't have that kind of option. Again, if you change your mobile number , you may lose it. The only option is to process a new order. And the new order ( with a brand new mobile number) also cannot be associated to services that xxxxxxxxxx has. Because we are in prepaid service and we cannot do a sim swap like that. Postpaid services have that option. So the website is a lie then? Because what you are trying to process is different from simply changing a mobile number, you want to keep 2 mobile numbers ( xxxxxxxxxx and the new mobile number) which is not an option. It is MY number. I transferred it to you. That DOES NOT make it yours. I am asking for a NEW number to simply be assigned to me and to take MY number back, which your website CLEARLY says is possible. Mint Mobile allows you to change your telephone number, but it must be requested either when activating a new line or by contacting their customer support. You can request a new number during the activation process by choosing the option to "Get a new number," which will assign one based on your ZIP code. For existing customers, you are allowed one number change within a six-month period by logging into your account and navigating to "Account Settings" or by contacting customer support. I truly apologize, we really need to process a new order to have that option. How much is that? And will I loose the entire YEAR I already pre-paid? This is such a BAD system for customers who pre-pay for UNKNOWN services. Since you will process a port out, you may lose the remaining balance on your existing plan. Let me connect you over to our Sales team to check the promotion for a new line. Never mind. You just lost a customer for life. I need an export of this chat history for my records. As you can clearly see, I am out a year's worth of mobile service, simply because I wanted to change my number. I am not happy with my overall Mint Mobile experience and have already moved on to another carrier. Do Not use Mint Mobile if you want to change your number.
Quick answers to the questions people ask most.
Mint Mobile is a prepaid wireless carrier that operates on T-Mobile's nationwide network. They offer unlimited talk, text, and data plans with various data allowances to meet different customer needs.
Mint Mobile requires customers to pay for their service in advance, typically in 3, 6, or 12-month periods. This prepaid model allows them to offer competitive pricing compared to traditional monthly postpaid carriers.
Mint Mobile operates as a Mobile Virtual Network Operator (MVNO) using T-Mobile's 4G LTE and 5G network infrastructure. Coverage areas are the same as T-Mobile's network coverage map.
Yes, you can bring your own compatible device to Mint Mobile as long as it's unlocked and supports T-Mobile's network bands. You can check device compatibility on their website before switching.
Mint Mobile offers customer support through their website chat, email support, and social media channels. They also provide self-service options through their mobile app and online account portal.
Mint Mobile's customer service hours vary by contact method. Their website and app provide 24/7 self-service options, while live chat and email support have specific operating hours that can be found on their contact page.
You can activate Mint Mobile service online through their website or mobile app after purchasing a plan and receiving your SIM card. The activation process includes porting your existing number if desired and setting up your account.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 38% are 1–2★.
I have been using Mont for years, in 2023 they had no coverage in Alaska, for 2 months I was without network and they refused any compensation. In 2025 their website shows coverage in Alaska, but there is still no coverage, the customer service denied they don’t cover Alaska even though their website map shows this. They are soon going to be under a lawsuit for false information and claims.
Customer Service and it's depts.(account management, payments) are: 1) nearly impossible to understand 2) were either dishonest or inept about a SIM replacement assuring me that everything was good and I'd receive a new SIM-{I had to order twice} 3) have hung up on me on the phone, and inside a chat 4) do not "monitor" emails to support@mintmobile simply refer you to chat 4) seem to not care one iota for existing customers 5) according to Customer Service on the 4th phone call, there was no record of my purchase or time spent on the line with them and the various counterparts. 6) Give absolutely zero grace period even when they were at fault. Long story short- I made the colossal mistake of leaving my phone on a train and was never able to recover it, had to order a new phone compatible with Mint, and order a Replacement SIM which I did twice. By the time the SIM came, my "Plan" expired which was on the same day I received the new SIM which made the SIM invalid. So they sold me a new SIM without so much as an email letting me know about my plans expiration and refused to Activate my phone without paying the full amount $145. The conundrum is this: I am on Disability and receive my benefits usually 2-4 days before the 1st of every month and have never paid Mint before the 25th on any month yet that is when my plan expired?? Absolutely horrible Customer Service and I'd recommend ANY other Carrier over Mint Mobile, no matter how funny Ryan Reynolds thinks he is.
The only thing good I can say about Mint is the price is low. You get what you pay for. I've tried them for about a year now. I frequently get no internet on my phone. I often can't text photos. Too often I can't even send or receive phone calls. They claim to use T-Mobile's towers and point proudly to their map of our area. Someone is telling fibs.
Good luck getting your service activated and number ported to Mint Mobile. I purchased 2 unlimited plans in May 2025 and was only able to activate one. For the second one, I made 20+ attempts via their website, mobile app and call center. On two separate occasions technical support tickets were opened with a promise I would be contacted and the issue resolved. I received no follow-up and my issue was never resolved. In my final attempt, after the call center rep could (once again) not resolve the issue, I indicated I would place an additional order if Mint Mobile agreed to cancel the line and issue a refund. I placed an order that day and activated service. But the refund never happened. When I called back for a status update, I was told there were no notes on my account regarding a refund and that the time limit has passed. In effect, I have paid for 3 lines and could only activate 2 of them due to technical issues on the part of Mint Mobile. They told me on two separate occasions they would refund one of the lines but never honored that promise. My advice – stay away from Mint Mobile. What I experienced was deceptive business practices. Mint Mobile told me whatever they thought I wanted to hear but did not deliver on their promises. My promise to Mint Mobile – when my one year of service is up, I will be taking my business elsewhere.
Awful Customer Service Tried to buy one of their phone + 2-year plan deals. Website wouldn't take any of 6 different payment methods between my partner and I. When I finally managed to complete the order, it was cancelled two days later by them. Spent 2h with customer service trying to figure it out only to be told that there's nothing they can do as the system won't accept payment. It's absolutely mental. It's like they want to see customers grovel for their product. Their prices are definitely not worth this type of service. So many carriers to choose from nowadays. Edit: Don't fall for their response rate here. They just copy-paste the same answer to everyone without actually dealing with issues. My review mentioned I spent 2h with their customer service, and their reply suggests I talk to customer service again. Clearly they didn't even read it.
When I signed up three months ago they told me the $15 a month would continue if I wanted it to that is a total complete lie now it's going up to $30 a month. I thought even the real issue my data has never worked when I'm not near Wi-Fi I spent hours on the phone with tech support nothing has been resolved. Also my phone reception which was perfect before I got to meet mobile is now sketchy at best many dropped calls!! Update.. I have changed plans and it was extremely difficult to cancel my mint mobile! This is by far the worst calling plan available and I would never ever suggest anyone sign up for it
MINT MOBiLE IS Terrible for Seniors Does Ryan Reynold have parents!!!!! My brother is a senior veteran!! He put the wrong code I. And his phone locked we have been dealing with customer for 5 days now they are again calling us back today( his sister) And THEN they will send a new SIM card which will take another 3days!!! What he has medical issues how does he dial 911. Mint mobile is NOT for SENIORS!!! Don’t they have overnight expedited service????? Don’t buy this for your senior Great price but terrible service!!!!!
If you want to pull your hair out and be constantly stressed while lied to the whole time, this is the service for you. Worst service I have ever had and my lawn service just signed up before me and they are having the same complications. Highly do not recommend
This used to be one of my favorite MVNO's? That went out the door rather quickly though. Customer support is rude and slow. There website is outdated like there agents. Reading these reviews look similar to the issues I have. 3.3 rating must be the standard at mint mobile? PS: Thanks for your prompt service with my refund also. This explains 1 issue with mint mobile.
There was a blackout in service while travelling in New England unbeknownst to me. I thought service just sucked when visiting a friend in her area. Only was able to use WiFi. Then I left to town for errands and couldn't access navigation, got lost on the way back. Called before leaving to next destination as I needed GPS and learned of blackout. Was told no end known for blackout. Asked to give zip codes, picked area two hours drive away, also blacked out. Decided to get another service. This was 7 of 12 weeks into prepaid service. Told I can get a refund for 5 weeks remaining, never was sent. Called back told nonsense about 7 days refund policy, and they closed my account since I transferred my # despite still being in the 90 days I paid for. Going to try and serve legal docs with damages for hassle by snail mail. Address is listed on BBB FYI.
Mint took my $50 for a sim and a plan. And then FedEx lost the package. Mint customer service told me I will have to wait. They kept telling me to buy an eSIM. Device takes a SIM card. Waste of money and time.
They canceled my service!!! For no reason after taking $200 for the year . I am really upset. So I have to find another cell service or pay $200 again !!!! They responded for me to call back. I called three times to try and get this straightened out and they take 30 minutes then hang up on me.
I've been with Mint for 4-5 years. It has always been a game to log into their app, website from overseas. I used to use a US VPN, then it became harder and harder and now, its almost a game. They want to sell me a international pass but its a game to log in to buy one. Then I buy one, turn on the data and guess what? I can't get into their app and website even using their esim + data which I just paid for just to login again Their prices are too high for somebody who travels around the world and I just don't get it. Do people don't travel? Come on Mint, use your heads. if somoene goes to carribean and can't log in, how can they buy a international pass? Not everyone can play a USA VPN game with you.
Mint’s AI is dangerous. What just happened to me as a long time (~ 4 yrs) Mint customer. Called their cust service number: 1-800-683-7392 > AI system auto answer’s your call > (Me): connect me with Live agent > (Mint AI): you can tell me exactly what you need > (Me): connect Live Agent > (Mint AI): tell me what this is about to re route you to the right live agent > (Me): renewals > (Mint AI): your 12 month renewal has been successfully processed and charged to your account (all this within 5 seconds of me saying “renewals”). Was not able to stop this. I said No, Cancel. Nothing. I then went online to my C.Card and saw $200.xx pending charge from Mint Mobile. I couldn’t process a claim because it was “pending”. Had to call back Mint again. Imagine the frustration. Way to go Mint. Fix your AI - It’s retarded. Oh, and btw, thanks for asking the customer to “approve the transaction” while dealing with your AI. Wow!!!!
My niece was telling me about great Mint Mobile is so I went on the Mint Mobile website to check out their 55+ plans. First off, it looks like you must have an IPhone type phone to use Mint Mobile service. I have a flip phone and several times I tried to enter the IME number to see if my phone was compatible only to have system cut me off and go back to Check Compatibility. The AI chat line was no help and when I asked for a live agent, I was given a phone number for a customer service which was closed. I don't think Mint Mobile is for me.
Yes, you can port your existing phone number from another carrier to Mint Mobile during the activation process. You'll need information from your current carrier such as your account number and PIN to complete the port.
Once you exceed your plan's high-speed data allowance, your data speeds will be reduced for the remainder of your billing period. You can purchase additional high-speed data if needed through your account.
Mint Mobile offers various international calling options and limited international roaming services. Specific countries, rates, and roaming policies can be found in their terms of service and international calling plans.
You can manage your Mint Mobile account through their mobile app or website portal. These platforms allow you to view usage, make payments, change plans, and access customer support resources.
Mint Mobile offers a trial period for new customers to test their service. Their specific return, refund, and cancellation policies, including any applicable terms and timeframes, are detailed in their terms of service agreement.
Mint Mobile is a telecommunications company that offers affordable prepaid mobile phone services. The company provides a variety of plans that cater to different customer needs, focusing on cost-effective solutions for consumers seeking flexible data options without long-term commitments. Mint Mobile operates primarily online, allowing customers to purchase SIM cards and manage their accounts through the company's user-friendly website. Targeting budget-conscious individuals and families, Mint Mobile aims to disrupt traditional mobile service models by providing high-quality service at competitive prices. Their offerings include a range of talk, text, and data plans that allow users to choose the amount of data they require, making it an attractive option for those who prioritize value and flexibility in their mobile service provider.
This profile hasn't been claimed by the business owner.
