Poor connectivity with broken or…
Poor connectivity with broken or unreliable use of apps or conversations from those needed with collègues to engagement with friends or family!

Mint Mobile is a telecommunications company that offers affordable prepaid mobile phone services. The company provides a variety of plans that cater to different customer needs, focusing on cost-effective solutions for consumers seeking flexible data options without long-term commitments. Mint Mobile operates primarily online, allowing customers to purchase SIM cards and manage their accounts through the company's user-friendly website. Targeting budget-conscious individuals and families, Mint Mobile aims to disrupt traditional mobile service models by providing high-quality service at competitive prices. Their offerings include a range of talk, text, and data plans that allow users to choose the amount of data they require, making it an attractive option for those who prioritize value and flexibility in their mobile service provider.
Mint Mobile receives a mixed reception from consumers, with 54% of reviews highlighting positive experiences while 38% express dissatisfaction. Many customers appreciate the affordability and quality of service, noting that Mint offers excellent phone deals and reliable service at a reasonable price.
Positive feedback often emphasizes good customer service and clear communication from support staff. However, significant complaints arise regarding poor customer service experiences, including long wait times for issue resolution and difficulties in understanding support representatives. Additionally, several reviewers report issues with network coverage and slow internet speeds, which detracts from their overall satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 1,060 | 100% | ● Low | |
Shown, not scored | Grade B- | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.3 | 87 |
| Jan 25 | 3.3 | 169 |
| Feb 25 | 3.4 | 124 |
| Mar 25 | 3.2 | 133 |
| Apr 25 | 3.2 | 128 |
| May 25 | 3.5 | 151 |
| Jun 25 | 3.4 | 129 |
| Jul 25 | 3.2 | 79 |
| Aug 25 | 3.2 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mint is a quality service provider at a reasonable price”
“When they sell you, everything sounds great”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.3 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.6 out of 5 (good) | 2.6 out of 5 (poor) | −1% | 1,060 | |
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 |
Bottom line: Mint Mobile is #5 of 5 on overall rating in this group. On website & app, US Mobile scores higher (4.4 vs 2.6).
1,060 reviews of Mint Mobile. Filter by what matters to you.
Poor connectivity with broken or unreliable use of apps or conversations from those needed with collègues to engagement with friends or family!
I had three lines with Mint Mobile (myself and my two kids). To put us on one plan, Mint forces you into a “Mint Family” setup that also forces auto-renewal. There is no option to turn it off unless you leave the family plan. When I tried to cancel due to moving abroad, the only option Mint gave me was to cancel the "Mint Family," which removed my access to my kids’ accounts and even sent them texts saying they were responsible for their own plans—they are minors! I had to spend 1.5 hours on support chat just to figure out how to turn off auto-renewal (which I mostly had to figure out on my own because the information they gave was contradictory and didn't line up). I was forced to end the family plan, help my daughter cancel auto-renew through a text Mint sent HER, and dig deep into hidden settings to disable auto-renew on my own line. By contrast, enabling auto-renew is easy and front-and-center on the dashboard, but disabling it is deliberately buried. I also wanted to keep one child’s line active for just one more month (since he was joining us abroad later), but Mint offered no option for a one-month service — only longer auto-renewals. This is manipulative and unfair to customers. It should not take multiple steps, lost parental controls, and support intervention just to turn off auto-renew. The only reason this is 2 stars is because the service itself worked fine. Not as cheap as they let on in the ads, but it was good enough service. But ending it is time-consuming and so frustrating. All that said, the hassle of turning off auto-renew is reason enough for me to never use Mint again.
Quick answers to the questions people ask most.
Mint Mobile is a prepaid wireless carrier that operates on T-Mobile's nationwide network. They offer unlimited talk, text, and data plans with various data allowances to meet different customer needs.
Mint Mobile requires customers to pay for their service in advance, typically in 3, 6, or 12-month periods. This prepaid model allows them to offer competitive pricing compared to traditional monthly postpaid carriers.
Mint Mobile operates as a Mobile Virtual Network Operator (MVNO) using T-Mobile's 4G LTE and 5G network infrastructure. Coverage areas are the same as T-Mobile's network coverage map.
Yes, you can bring your own compatible device to Mint Mobile as long as it's unlocked and supports T-Mobile's network bands. You can check device compatibility on their website before switching.
Mint Mobile offers customer support through their website chat, email support, and social media channels. They also provide self-service options through their mobile app and online account portal.
Mint Mobile's customer service hours vary by contact method. Their website and app provide 24/7 self-service options, while live chat and email support have specific operating hours that can be found on their contact page.
You can activate Mint Mobile service online through their website or mobile app after purchasing a plan and receiving your SIM card. The activation process includes porting your existing number if desired and setting up your account.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 38% are 1–2★.
Your people are not professional...I paid a week early for my renewal...and not only was my service halted ..I was placed on hold for close to one hour!
Problems connected with other end. When answer either dropped or can’t hear me and then they hang up on me.
In 2022 I switched from T Mobile to Mint Mobile, having had a horrible experience with T Mobile as a long standing customer. In the beginning Mint Mobile offered better rates, $15/monthly at the cheapest. Due to the fact that I live abroad and only need my US phone number for 2FA on US accounts and an occasional business reason, it is ridiculous for me to pay any more than that. However, when I heard the news that T Mobile had purchased Mint, I knew from then on it would be downhill. True to form, the prices went up, I pay $25/month to just keep a number alive and receive a few texts. This is so much more expensive than in Europe and other parts of the world. On top of that there are hidden fees and taxes that are not shown on purchase prices. Shady. Additionally their website doesn't function well, and I often get error messages on simple commands. I will be moving to another provider very soon.
There should be 2 separate reviews ,one for the service which seems good so far and the second for customer service website and app which totally SUCKS! Been trying all day to log in and it won't recognize either of my mint numbers so I have. O access to my accounts. Customer service is clueless. Spent hrs on the phone with them . They can't help. So now I'm stuck with no account access and no way to change payment method since I do not give payment information over the phone verbally
I just want to say, THE QUALITY OF MINT IS TERRIBLE FOR ME. I live in north Seattle, and I pay for the premium mint plan, and I'm only able to make calls and use data for about six hours per 24 day. During business hours, I rarely am even able to make a call l. Maybe there's something unique about my situation, but my advice is don't use mint if you live in Seattle and need a reliabke network.
The service is subpar compared to the last two providers I used. (Patriot Mobile and Straight Talk). I’m been on Mint for 5 months and used it in 4 different states and sorts of areas. Yes, the plans are very cheap but it appears you get what you pay for. Lots of areas with poor service. Lots of troubles with text messages not going through. We’re in a rural area right now and my phone says SOS but my wife’s (Straight Talk) is getting 5g. Lots of problems inside of buildings as well. If you need a really cheap plan then these guys are serviceable but if you always want consistent service then I recommend going elsewhere.
I dislike calling in for help to simply pay my bill and get shuffled back and for between the help, desk, customer service, which was not helpful at all and sales, which tried but could not help. Those people are not patient or kind to older customers. Very Disappointed. I left Xfinity because of rude and inpatient younger staff. I hope I do not have to do that here as well
You advertise your services costing $15 per month. I don't mind paying the 3 months in advance if it actually cost $15 per month. I called to purchase 3 months which I presumed would cost me $45. I spoke with a rep to make my payment, told him I wanted to make phone calls, text, & a little data as I not only make calls via our wireless internet I also use the wireless for my mobile internet. This cost me $84, so where is the $15 per month???
I am a current Mint client. My plan expires in 51 days. On their web site Mint is offering a new Samsung S25+ at a reduced rate. I contacted their customer retention department and was offered this phone at the full list price. I explained that their web-site was offering the phone at a lower price. The retention employee explained that price was only for new customers. No discount to retain existing clients. What a waste of time. Poor customer retention policy.
I purchased a couple of International Passes for a recent vacation. The passes included texts, calls, and data. While on the trip, aside from one day there was no data and almost all calls didn't go through. When I asked for a partial refund for the lack of service I was essentially told "tough luck".
I am a long time customer. But ... I have a complaint. I have a 20 credit on file. My plan just renewed .... but the credit was not used. What? How am I supposed to realize this credit? I am a long time customer ... but this is a nickle and dime rip off. PS ... Their international service DOES NOT WORK.
useless Ai-helping system!!! waiting without Data even tough i paid! have just a simple question but nothing works!!! thanks for your answer: talked 10 more minutes with your AI and waited for a human to answer. no answer. just open my app again or send me that text message so i can see my plan again on the app, so i see why i don‘t get internet!
Yes, you can port your existing phone number from another carrier to Mint Mobile during the activation process. You'll need information from your current carrier such as your account number and PIN to complete the port.
Once you exceed your plan's high-speed data allowance, your data speeds will be reduced for the remainder of your billing period. You can purchase additional high-speed data if needed through your account.
Mint Mobile offers various international calling options and limited international roaming services. Specific countries, rates, and roaming policies can be found in their terms of service and international calling plans.
You can manage your Mint Mobile account through their mobile app or website portal. These platforms allow you to view usage, make payments, change plans, and access customer support resources.
Mint Mobile offers a trial period for new customers to test their service. Their specific return, refund, and cancellation policies, including any applicable terms and timeframes, are detailed in their terms of service agreement.
Mint Mobile is a telecommunications company that offers affordable prepaid mobile phone services. The company provides a variety of plans that cater to different customer needs, focusing on cost-effective solutions for consumers seeking flexible data options without long-term commitments. Mint Mobile operates primarily online, allowing customers to purchase SIM cards and manage their accounts through the company's user-friendly website. Targeting budget-conscious individuals and families, Mint Mobile aims to disrupt traditional mobile service models by providing high-quality service at competitive prices. Their offerings include a range of talk, text, and data plans that allow users to choose the amount of data they require, making it an attractive option for those who prioritize value and flexibility in their mobile service provider.
This profile hasn't been claimed by the business owner.