Very slow internet
Very slow internet

Mint Mobile is a telecommunications company that offers affordable prepaid mobile phone services. The company provides a variety of plans that cater to different customer needs, focusing on cost-effective solutions for consumers seeking flexible data options without long-term commitments. Mint Mobile operates primarily online, allowing customers to purchase SIM cards and manage their accounts through the company's user-friendly website. Targeting budget-conscious individuals and families, Mint Mobile aims to disrupt traditional mobile service models by providing high-quality service at competitive prices. Their offerings include a range of talk, text, and data plans that allow users to choose the amount of data they require, making it an attractive option for those who prioritize value and flexibility in their mobile service provider.
Mint Mobile receives a mixed reception from consumers, with 54% of reviews highlighting positive experiences while 38% express dissatisfaction. Many customers appreciate the affordability and quality of service, noting that Mint offers excellent phone deals and reliable service at a reasonable price.
Positive feedback often emphasizes good customer service and clear communication from support staff. However, significant complaints arise regarding poor customer service experiences, including long wait times for issue resolution and difficulties in understanding support representatives. Additionally, several reviewers report issues with network coverage and slow internet speeds, which detracts from their overall satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 1,060 | 100% | ● Low | |
Shown, not scored | Grade B- | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.3 | 87 |
| Jan 25 | 3.3 | 169 |
| Feb 25 | 3.4 | 124 |
| Mar 25 | 3.2 | 133 |
| Apr 25 | 3.2 | 128 |
| May 25 | 3.5 | 151 |
| Jun 25 | 3.4 | 129 |
| Jul 25 | 3.2 | 79 |
| Aug 25 | 3.2 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mint is a quality service provider at a reasonable price”
“When they sell you, everything sounds great”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.3 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.6 out of 5 (good) | 2.6 out of 5 (poor) | −1% | 1,060 | |
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 |
Bottom line: Mint Mobile is #5 of 5 on overall rating in this group. On website & app, US Mobile scores higher (4.4 vs 2.6).
1,060 reviews of Mint Mobile. Filter by what matters to you.
Very slow internet
Customer service difficult to understand If I’m paying that should automatically be family plan Coverage spotty
I tried Mint after 15 years as a Verizon customer. I wanted to see how the coverage worked in my location and how responsive the service was. Now I'm thinking about buying new phones for my daughters and I don't qualify for any deals because I'm not a new customer. It's disappointing that you wouldn't offer an incentive to existing customers to keep them using your service. I'm now more likely to jump ship when I see a good phone offer.
Quick answers to the questions people ask most.
Mint Mobile is a prepaid wireless carrier that operates on T-Mobile's nationwide network. They offer unlimited talk, text, and data plans with various data allowances to meet different customer needs.
Mint Mobile requires customers to pay for their service in advance, typically in 3, 6, or 12-month periods. This prepaid model allows them to offer competitive pricing compared to traditional monthly postpaid carriers.
Mint Mobile operates as a Mobile Virtual Network Operator (MVNO) using T-Mobile's 4G LTE and 5G network infrastructure. Coverage areas are the same as T-Mobile's network coverage map.
Yes, you can bring your own compatible device to Mint Mobile as long as it's unlocked and supports T-Mobile's network bands. You can check device compatibility on their website before switching.
Mint Mobile offers customer support through their website chat, email support, and social media channels. They also provide self-service options through their mobile app and online account portal.
Mint Mobile's customer service hours vary by contact method. Their website and app provide 24/7 self-service options, while live chat and email support have specific operating hours that can be found on their contact page.
You can activate Mint Mobile service online through their website or mobile app after purchasing a plan and receiving your SIM card. The activation process includes porting your existing number if desired and setting up your account.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 38% are 1–2★.
First what I like, 1. $$ for my needs I pay in advance and the price remained the same year over year (at least this first renewal). 2. International connectivity, the additional connectivity with the hassle of an eSIM or hard sim for the country I am in for a reasonable price I think like $20 for 2 weeks or a month is totally worth it 3. Customer service, I am a senior, having used customer service only 2x. I did get a state side person that spoke clearly and solved my issue without much difficulty. The first time was admittedly easier than the second. What I don’t like: 1. US Coverage - still sucks I must LTE and 3G. 5G just does not seem to work well. I have a lot of dead spots. Which is concerning considering Mint is on TMobile back one which touts best coverage (not worse just the same, in different locations) 2. Customer service seemed better before TMobile bought them (if you can’t beat them, buy them mentality, but it seem to lower the high quality service Ryan Reynolds touts). Come on, I am your grandma, I don’t use but nearly 5G of data monthly can’t we get good service and good prices for the last decade of our lives, Overall I will stick with it until $ increases.
The most aggravating aspect of the phone support for me is that these tech companies won't contract/hire US workers. I am forced to call the Philippians against my will. Is this a legitimate way to make a profit... taking advantage of low-paid workers? No. In my view, these companies are traitors to the American people and should be required by the Dept of Commerce to use workers within US borders that speak native, understandable English.
Up until recently I had zero issues. Recently though I've had lost connection dropped calls poor internet speeds and sometimes no Internet at all.
I'm not a fan of the prices after your intial sign up and unless you do then the phone and everything you didn't hundred off dollars on becuase pretty much useless, going from unlimited data to 5 is not fun so we will be looking for a different carrier
Customer service is really bad. Easy to get to a person but they're just about as good as a bot. I wish it was easier to know what's taking up so much data. I am pretty predictable, I do the same thing every month. 15G is usually enough but there's been a few months where I flew through data so quickly without explanation. When I have had to buy extra data, it is hard to tell when that data is reflected in my balance. There's inconsistent information on when my data renews, different sources telling me different things. I still don't know exactly when.
They lose 2 stars for misleading advertising. Ok, so yes you CAN get your phone service for $15 per month...but only if you only need 5 GB data and are willing to pay for an entire year IN ADVANCE!!! I've had the 3 month plan that's now expiring, I'm considering options. The service itself is good enough most of the time, but can drop to no bars or just one bar when far outside the cities.
I have had Mint for 1.5 yrs and up until recently it was great. I have been having issues making and receiving calls during busy times. I live in a smaller city near Houston. Tonight I called to talk to a live agent. It was totally frustrating. She spoke decent English but had zero comprehension of the English language. If she did not correct my issue I will be leaving Mint mobile.
The service itself in terms of coverage was pretty good. Customer service team when you call are very polite and helpful. The reason I am rating low is that I have moved to the US from the U.K. and signed up to Mint mobile and didn’t appreciate that I would receive a recycled phone number (which other providers allow you to avoid). I am plagued with silent phone calls and automated telemarketing from the moment I installed the sim. Signed up to do not call register but this has not made a lot of difference. The reason for there lower score is that Mint Mobile would not allow me to cancel the contract or refund me (as I repaid for 12 months). The issues with the recycled number means that I can bet using the service but I am stuck with paying for something that is pretty much unusable. I would suggest for anyone signing up to consider if they are happy to get a recycled number, if not, go elsewhere where they can possibly avoid this. Edit : thanks for the stock reply but I have contacted customer service already, on more than one occasion and they confirmed I can’t cancel and are stuck with the contract for the full.
It's relatively affordable, so I shouldn't be surprised that there are so many places with no coverage. I've also got a second phone that uses Tmobile; a little old flip phone with the buttons that you press to get to the right letter when texting, and it has better coverage than my motorola g5 2023 model with the mint plan on it. Lots of dead spots in Cameron Oklahoma and I'm about to move to that area where I get no cell service (from Mint) at all unless I go a ways down the long driveway and find a spot. Mint does not use those towers around there maybe? I think I might have to pay someone else a bit more so I can make and receive calls more reliably. But the company is nice, affordable, and I repped their jacket a lot. I just wish I could make calls in Cameron. :(
Signal doesn't seem very strong and internet goes in and out quite often. It's hard to get a yone to talk to live. It's all robotic.
I didn't like that when I went to renew my plan, my rate doubled. I didn't like that the cheapest plan was still more expensive than the unlimited plan I had initially signed up for. That should be changed. Not everyone has 300$ in their pocket for a phone bill.
Yes, you can port your existing phone number from another carrier to Mint Mobile during the activation process. You'll need information from your current carrier such as your account number and PIN to complete the port.
Once you exceed your plan's high-speed data allowance, your data speeds will be reduced for the remainder of your billing period. You can purchase additional high-speed data if needed through your account.
Mint Mobile offers various international calling options and limited international roaming services. Specific countries, rates, and roaming policies can be found in their terms of service and international calling plans.
You can manage your Mint Mobile account through their mobile app or website portal. These platforms allow you to view usage, make payments, change plans, and access customer support resources.
Mint Mobile offers a trial period for new customers to test their service. Their specific return, refund, and cancellation policies, including any applicable terms and timeframes, are detailed in their terms of service agreement.
Mint Mobile is a telecommunications company that offers affordable prepaid mobile phone services. The company provides a variety of plans that cater to different customer needs, focusing on cost-effective solutions for consumers seeking flexible data options without long-term commitments. Mint Mobile operates primarily online, allowing customers to purchase SIM cards and manage their accounts through the company's user-friendly website. Targeting budget-conscious individuals and families, Mint Mobile aims to disrupt traditional mobile service models by providing high-quality service at competitive prices. Their offerings include a range of talk, text, and data plans that allow users to choose the amount of data they require, making it an attractive option for those who prioritize value and flexibility in their mobile service provider.
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