Fornøyd med rask levering av mine varer…
Fornøyd med rask levering av mine varer :) Men ,fikk ikke jakke som jeg hadde forhåndsbestilt ...Ingen melding om hvorfor den ikke var i pakken,,,

Noella Fashion is a Danish online retailer specializing in women's fashion, offering a wide range of modern clothing, shoes, and accessories. The company focuses on providing trendy apparel that allows women to express their individuality and style. With an emphasis on quality and contemporary design, Noella Fashion features a variety of products, including dresses, skirts, tops, and knitwear, available in an array of colors and styles. Targeting fashion-conscious women, Noella Fashion updates its collection with six seasonal releases each year, ensuring that customers have access to the latest trends in women's fashion. The website, www.noellafashion.dk, also promotes customer-friendly services such as free shipping on orders over 499 DKK and easy returns. By offering a selection of fashionable items, Noella Fashion aims to meet the diverse needs of its clientele while maintaining a commitment to quality and style.
Noella Fashion receives mixed reviews from customers, highlighting both commendable service and significant issues. Many reviewers praise the fast delivery, noting that items often arrive quickly and match their descriptions perfectly.
Positive experiences also include helpful customer service, with some customers appreciating proactive communication regarding sizing and order adjustments. However, a substantial number of complaints focus on poor customer service regarding refunds and returns. Consumers report long wait times for responses and difficulties in receiving refunds for returned items, with some waiting months for resolution. Additionally, there are mentions of missing items from orders and a lack of communication from the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.7 | 3 |
| Jan 25 | 3.8 | 11 |
| Feb 25 | 3.9 | 8 |
| Mar 25 | 1.8 | 5 |
| Apr 25 | 4.4 | 5 |
| May 25 | 5.0 | 2 |
| Jun 25 | 3.8 | 5 |
| Jul 25 | 4.0 | 9 |
| Aug 25 | 2.9 | 12 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Super service, bestilt en kjole som så viste sig ikke at være i min str”
“Its seems they have done this with other customers”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | −10% | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Noella Fashion is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 3.6).
60 reviews of Noella Fashion. Filter by what matters to you.
Over a year ago
Fornøyd med rask levering av mine varer :) Men ,fikk ikke jakke som jeg hadde forhåndsbestilt ...Ingen melding om hvorfor den ikke var i pakken,,,
Over a year ago
Super hurtig levering. Beskrivelse af varen lever 100% op til det modtaget. Bestiller helt sikkert igen.
Over a year ago
I placed an order with Noella. About a 1 week later I had no updates. I emailed them and they said they had missed it. The order eventually arrived. But the items were not a good fit, so were r... See more
Over a year ago
Super service, bestilt en kjole som så viste sig ikke at være i min str. de kontakter mig og jeg får bestilt en anden med rabat og lovning på den kommer inden jeg skal bruge den 😃 så tusind tak til d... See more
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Polarized pattern: few middle ratings. 63% of recent reviews are 4–5★ and 33% are 1–2★.
Fornøyd med rask levering av mine varer :) Men ,fikk ikke jakke som jeg hadde forhåndsbestilt ...Ingen melding om hvorfor den ikke var i pakken,,,
Super hurtig levering. Beskrivelse af varen lever 100% op til det modtaget. Bestiller helt sikkert igen.
I placed an order with Noella. About a 1 week later I had no updates. I emailed them and they said they had missed it. The order eventually arrived. But the items were not a good fit, so were returned using their system and address label. The package was delivered to the return address on 30 July. 3 weeks later still no refund. I have emailed Noella CS with all the paperwork as proof of return and requesting the refund. They have not acknowledged my email or processed the refund. Its seems they have done this with other customers. I wish I had read the reviews before ordering with this company. I would warn anyone ordering directly from Noella.
Super service, bestilt en kjole som så viste sig ikke at være i min str. de kontakter mig og jeg får bestilt en anden med rabat og lovning på den kommer inden jeg skal bruge den 😃 så tusind tak til de søde mennesker i kundeservice
Keinerlei Rückmeldungen vom Kunden Service per Mail. Telefon funktioniert nicht - wurde abgestellt. Rücksendung sehr kompliziert zu finden - seitdem warte ich auf mein Geld, es passiert nichts.
Virkelig langsom svartid og retur - men til gengæld hurtig til at hæve penge.
Rask levering og hyggelig service! Gode produkter, så jeg har kjøpt flere. Klærne er meget små i størrelsen, så alltid gå opp en størrelse! Ellers, helt nydelig.
Jeg bestilte min pakke for snart 14 dage siden,og har stadig ikke modtaget den. Jeg har skrevet til kundeservice at jeg mangler min ordre,men får ikke svar. Jeg har i stedet fået en mail om jeg vil anmelde købet... Det er første gang jeg bestiller fra det brand,men desværre også min sidste.
Modtog min Noella blanca taske med hurtig og god levering. Da jeg åbner min pakke indeholder tasken kun den lille rem og desværre ikke den lange rem til tasken. Kontakter kundeservice som efter nogle dage besvare min mail, hun vil straks sætte dem på lageret til at finde en ny taske og de vil tjekke at der denne gang kommer begge remme med. Få dage efter modtager jeg min nye taske med begge remme. Hurtig levering. Hurtig besvarelse. God service og kommunikation hele vejen igennem. Handler bestemt her igen og vil anbefale til andre.
Fine produkter og en verdensklasse kundeservice🌟
Mijn retourzending is op 16 juli ontvangen door Noella Fashion. Pas na meerdere keren contact opnemen is op 4 augustus een terugbetaling in gang gezet – met daarbovenop nog eens een wachttijd van 10 werkdagen. Tot overmaat van ramp is slechts 2 van de 3 geretourneerde artikelen terugbetaald. De klantenservice is onbeleefd, traag en weinig behulpzaam. Er wordt pas gehandeld na aandringen, en zelfs dan niet correct. Dit is geen betrouwbare of klantgerichte webshop. Ik bestel hier nooit meer.
Jeg bestilte en kjole derfra. Den passede mig ikke. Jeg ville gå ind og bytte den. Jeg får så det her link med mit ordrenummer. Det kender de ikke og jeg kan ikke få lov til at bytte det. Jeg skriver så en mail, her får jeg svaret at det er fordi det er overskredet på 14 dage. Nej der er gået 4 dage fordi I ikke er til at få fat på. Bestil aldrig derfra! Hold da op en dårlig kunde service!
I have yet to receive the refund for the items I have returned almost 3 months ago. I have emailed them several times about this, and have received one reply saying that they have received the returned items and would look into the refund, and then nothing happened. I have also tried to call their number but always get a standard response from their answering machine. Will never buy from them again.
Super glad for mine Kazia pants. Sidder godt, dejlig let materiale. Eneste minus er det hvide, meget synlige inderfor, der stikker ud af lommerne.
Bestilte en bluse/skjorte 🩵 Fikk den i posten med en flekk på. Sendte mail sent på kvelden, og fikk svar umiddelbart fra Noella, at det ble sendt en NY bluse/skjorte i posten samme kveld! Wow! For en rask og utrolig god service! Vil anbefale dei , og kommer til å handle mer hos dei 👏
Meget glad for mit køb og hurtig levering
Hurtig levering. Min taske er mega lækker... er så glad for den.
Sehr unseriös habe vor 7 Wochen ein Trainingsanzug bestellt. Habe die Ware immer noch nicht erhalten. Habe Versuch Kontakt aufzunehmen habe sie mehrmals angeschrieben bekomme keine Rückmeldung. Würde es keinem weiter empfehlen.
Fina klänningar , superbra kundtjänst !!
Tolle Klamotten, tolle Qualität. Ich habe mehrere Jacken von Noella . Der SERVICE ist perfekt. Ich hatte ein fehlerhaftes Teil bekommen. Mir wurden mehrere Optionen gegeben. Das Teil wird ersetzt ohne Diskussion . Besser kann ein Umtausch und ein Service nicht laufen. Viele. Dank
Noella Fashion is a Danish online retailer specializing in women's fashion, offering a wide range of modern clothing, shoes, and accessories. The company focuses on providing trendy apparel that allows women to express their individuality and style. With an emphasis on quality and contemporary design, Noella Fashion features a variety of products, including dresses, skirts, tops, and knitwear, available in an array of colors and styles. Targeting fashion-conscious women, Noella Fashion updates its collection with six seasonal releases each year, ensuring that customers have access to the latest trends in women's fashion. The website, www.noellafashion.dk, also promotes customer-friendly services such as free shipping on orders over 499 DKK and easy returns. By offering a selection of fashionable items, Noella Fashion aims to meet the diverse needs of its clientele while maintaining a commitment to quality and style.
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