pbm Property Management is a premier property management company based in London, specializing in block management services. The company focuses on managing residential properties, ensuring that buildings are well-maintained and that residents enjoy a high quality of life. pbm Property Management emphasizes creating positive living environments by prioritizing customer satisfaction and effective communication. The company leverages technology to enhance its operational processes, aiming to deliver efficient and reliable property management solutions. With a commitment to excellence, pbm Property Management caters to property owners and residents, providing them with professional support and expertise in managing their residential spaces.
pbm Property Management receives mixed reviews from its customers, reflecting both positive and negative experiences. Many reviewers express gratitude for the helpfulness and prompt communication of specific staff members, particularly praising individuals like Olivia and Sabrina for their efficient service.
However, a significant number of complaints highlight serious issues with management, particularly regarding ongoing water supply failures and poor communication during emergencies. Residents at Centrillion Point report prolonged disruptions without updates, leading to frustration and dissatisfaction. Additionally, concerns about the overall management quality and responsiveness are prevalent, with some customers describing their experiences as neglectful.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 302 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.1 | 8 |
| Sep 24 | 1.0 | 12 |
| Oct 24 | 2.7 | 7 |
| Nov 24 | 4.2 | 6 |
| Dec 24 | 3.8 | 4 |
| Jan 25 | 2.4 | 14 |
| Feb 25 | 3.5 | 12 |
| Mar 25 | 3.8 | 20 |
| Apr 25 | 3.7 | 22 |
| May 25 | 4.2 | 11 |
| Jun 25 | 3.9 | 24 |
| Jul 25 | 1.0 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 302 most recent reviews.
“A very quick and efficient service by the team”
“Terry Peters, is one of the many reasons why pbm has got such a bad name for them selves”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.3 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 1.7 out of 5 (poor) | 2.2 out of 5 (poor) | +55% | 302 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.1 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | 1.0 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 596 |
Bottom line: pbm Property Management is #3 of 5 on overall rating in this group. On value, Prime Property Management scores higher (4.1 vs 1.7).
302 reviews of pbm Property Management. Filter by what matters to you.
I recently bought a new home where PBM are the managing agents. Their operatives on site are reasonably good, but the company themselves are poor. There are issues that we’ve tried to address with them, but they just don’t respond. Given the choice, myself and other residents would use a different company.
When PBM took over our property Ashleigh and one or two others seemed good and much better than the previous company. However, things deteriorated and nobody seemed interested in the issues we had. Then, once I came to selling this property, PBM were defensive, rude and didn’t care. I almost lost the sale and they didn’t support me one bit. I also disputed some payments last year and got told my account was frozen while they looked in to it. Foolishly I didn’t get it in witting, then was basically accused of lying, told there was no record and was subsequently charged a lot of money for late payments. I lost the energy to fight. What a nasty and uncaring company. It’s only the team at the start of our journey that have saved this review from 1 star.
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Polarized pattern: few middle ratings. 58% of recent reviews are 4–5★ and 41% are 1–2★.
pbm Property Management is a premier property management company based in London, specializing in block management services. The company focuses on managing residential properties, ensuring that buildings are well-maintained and that residents enjoy a high quality of life. pbm Property Management emphasizes creating positive living environments by prioritizing customer satisfaction and effective communication. The company leverages technology to enhance its operational processes, aiming to deliver efficient and reliable property management solutions. With a commitment to excellence, pbm Property Management caters to property owners and residents, providing them with professional support and expertise in managing their residential spaces.
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