Pimlico Plumbers is a leading property maintenance service provider based in London, specializing in plumbing, heating, electrical, and drainage services. The company caters to residential and commercial customers, offering a comprehensive range of solutions including emergency plumbing, heating installations, electrical repairs, and drainage maintenance. With a focus on reliability and customer satisfaction, Pimlico Plumbers operates seven days a week, ensuring that clients have access to essential home services without delay. In addition to standard plumbing and electrical work, Pimlico Plumbers also provides services in carpentry, roofing, air conditioning, and pest control, making it a versatile choice for property maintenance needs. The company is committed to addressing various issues, from urgent repairs to planned installations, ensuring that customers receive quality service tailored to their specific requirements.
Pimlico Plumbers receives a mix of praise and criticism from its customers. Many reviewers highlight the efficiency and professionalism of the plumbers, noting rapid response times and effective problem-solving, with several expressing gratitude for the quality of service received.
For instance, customers appreciate the quick arrival and resolution of plumbing issues, often mentioning specific plumbers by name for their excellent work. However, there are significant complaints regarding poor communication and unexpected charges, with some customers feeling misled about the services provided. A few reviews describe experiences of being overcharged or receiving unnecessary work, leading to frustration. Overall, while many people commend Pimlico Plumbers for their reliable service, the negative feedback regarding communication and pricing cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Having been messed around by other plumbers dealing with Pimilco Plumbers was an absolute dream”
“Customer service was a slog”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.6 out of 5 (poor) | 3.6 out of 5 (good) | — | 60 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | — | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.6 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | 2.6 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | — | 596 |
Bottom line: Pimlico Plumbers is #2 of 5 on overall rating in this group. On value, Prime Property Management scores higher (4.1 vs 2.6).
60 reviews of Pimlico Plumbers. Filter by what matters to you.
Having been messed around by other plumbers dealing with Pimilco Plumbers was an absolute dream. Called on Wednesday, arrived early on Friday and problem was fixed within the hour. Absolutely incredible. Would not hesitate to use again. The plumber was clean, tidy, courteous and very knowledgeable. Kept us informed of the options and quickly fixed our problem.
Was in a real mess with two toilets out of action or nearly out of action Stefan of Pimlico to the rescue On time - efficient - effective Thank you
I wanna thank STEVE who came today 24/01/2026 at w4 . I highly appreciate your patient &hard work today and solved the issue in our flat . We haven’t got water (cold &hot ¢ral heating ) for few days .. We really suffered a lot in this freezing weather, Steve made our day today by returning water to the flat .. he solved the issue which the others couldn’t solt it out.. I can’t thank you enough indeed , I highly recommend Pimlico plumbers for the help and support they provide to everyone. All the best Steve and have a wonderful life. Mr Mossa.
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Steve was excellent. Very professional, knowledgeable, and not only fixed a complicated issue right away but also shared welcomed advice and guidance on how to prevent it from happening again. Arrived within the hour as promised and did not add any excess charges or time. Happy with the service and will be recommending to others.
I have used this company a number of times over the past 10 years for water and electrical problems. Each occasion the work was completed to a high standard and a good price. Will use again if required
I’d arranged to have my father’s cooker disconnected. I had a call prior to arrival & the job was done quickly & efficiently.
I needed a plumber urgently up check whether a water leak being experienced in a flat below mine originated in my own bathroom. Pimlico arranged for a plumber Owen to come within an hour, he carried out a thorough check and found, to my relief, that the leak did not originate from my flat.
It’s not Pimlico Plumbers per se I like! On this occasion Lee came to see why the boiler he installed in March 2025 kept losing pressure. The problem was resolved very quickly. The boiler was then serviced. He works methodically, checks everything and is interesting to talk to. He’s very good at his job. On this occasion, it really was value for money!
Fast, efficient, tidy and friendly. Highly recommend.
Steven came just before 10 pm on a school night. I’m a bit wary of emergency servicemen as they could potentially see me as an easy target, a woman, possibly home alone, clearly limited boiler knowledge. He allowed me to videotape the work he was doing and thankfully it was a simple fix. He was able to stop the leak and add a temporary fix, all whilst clearly explaining to me what he was doing and why. He tidied up and was very polite. All in all I’m very pleased.
I’ve had such good experiences with Pimlico, ok they may not be the cheapest but they get there same day, they assess and deal with the situation properly, and there is crucially no judgement! A hearty recommendation from me.
Lucas came to fix our toilet which was not flushing. He was extremely efficient and resolved the source of the issue. He took the time to explain this to ensure it would not reoccur in future and if it did, how we could fix ourselves. I would highly recommend Lucas, and Pimlico plumbers in general for the friendly, efficient and high quality service
As a landlord, I value the support I receive from Pimlico Plumbers. Yes they can be expensive, but I have only ever received, fast, professional and friendly service. On the most recent occasion last week, called Thursday evening, engineer attended Friday morning and repair completed Monday morning. They even apologised that as they hadn't called me to make payment they couldn't complete the job on Saturday.
I called on a Saturday and I had my appointment made that day for the Sunday. Jack arrived on time, identified the problem with my boiler and fixed it there and then. I will need additional work for a long term fix but Jack let me know what that would be and sent me a quote the same day. I’ll be booking Pimlico in to complete the job. It’s rare in London to find a company who not only turns up for their appointment but follows through with the work!
Quick response, knowledgable and polite team.
Pimlico Plumbers is a leading property maintenance service provider based in London, specializing in plumbing, heating, electrical, and drainage services. The company caters to residential and commercial customers, offering a comprehensive range of solutions including emergency plumbing, heating installations, electrical repairs, and drainage maintenance. With a focus on reliability and customer satisfaction, Pimlico Plumbers operates seven days a week, ensuring that clients have access to essential home services without delay. In addition to standard plumbing and electrical work, Pimlico Plumbers also provides services in carpentry, roofing, air conditioning, and pest control, making it a versatile choice for property maintenance needs. The company is committed to addressing various issues, from urgent repairs to planned installations, ensuring that customers receive quality service tailored to their specific requirements.
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