Rock Bottom Vapes is an online retailer specializing in vaping products and accessories. The company offers a wide range of items, including e-liquids, vape pens, and various vaping devices, catering to both novice and experienced vapers. Rock Bottom Vapes aims to provide customers with quality products at competitive prices, making it a convenient choice for those seeking to purchase vaping supplies.
The target market for Rock Bottom Vapes includes individuals looking for alternatives to traditional smoking, as well as those who are interested in exploring the vaping lifestyle. By offering a diverse selection of products and a user-friendly shopping experience on their website, www.rockbottomvapes.com, the company seeks to meet the needs of its customers while promoting responsible vaping practices.
Rock Bottom Vapes has a positive customer experience.
Rock Bottom Vapes enjoys a strong reputation among consumers, with many praising the fast shipping and excellent customer service. Reviewers frequently highlight the professionalism and helpfulness of staff, noting that issues are resolved quickly, such as missing items being replaced without hassle.
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Customers appreciate the high-quality products offered at competitive prices, often comparing them favorably to other retailers. However, a small number of complaints arise regarding order fulfillment, with some individuals reporting issues like missing items and delays in shipping. Despite these concerns, the overwhelming majority of feedback remains positive, emphasizing the reliability and efficiency of the service. Overall, Rock Bottom Vapes is viewed favorably, with a strong commitment to customer satisfaction.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.8
1,000
100%
—
● Low
4.8 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Oct 2021.
Last 3 months
5.0
12-month avg
4.3
All-time
4.8
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Nov 20
5.0
1
Dec 20
1.0
1
Jan 21
5.0
3
Feb 21
—
0
Mar 21
—
0
Apr 21
—
0
May 21
—
0
Jun 21
—
0
Jul 21
—
0
Aug 21
—
0
Sep 21
—
0
Oct 21
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 470 positive reviews
Fast & efficient55%
258 mentions
Delivery46%
217 mentions
Prices & value34%
158 mentions
Customer service30%
143 mentions
“I've been ordering from Josh for a about 4 years now, and he has ALWAYS been super helpful, professional and honest”
On “Fast & efficient” · Oct 28, 2021
Top complaintsof 22 negative reviews
Shipping27%
6 mentions
Defective product14%
3 mentions
Customer service14%
3 mentions
Delivery14%
3 mentions
“Rip Off one Pyrex tube for almost $4 Bucks”
On “Shipping” · May 16, 2019
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
Overall rating and review count for this company and similar companies
I was specifically looking for the eleaf istick pico 25, just the box mod, not a starter kit. I looked at several sites, but found the pico 25 in the color I wanted at the best price at Rock Bottom Vapes. The site also made it easy to purchase a few extra 18650 batteries that were highly rated at a good price as well.
I am pleased with my purchase from Rock Bottom Vapes and will shop there again!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Ordering was quick and easy, even from the mobile webpage. As a non-vaper ordering as a gift, a bit more description would have been valuble, but overall positive experience. Order was shipped and received faster than stated, and tracking was simple and easy.
Got my order in a timely fashion but my only issue and im not sure if it's on rock bottom vapes or the postal service but I got an email stating my package shipped but then it said it's in pre shipment or something to that effect on both there website and the USPS website until it showed up at my house. Really a quite minor thing but it's nice to be able to track your package, all in all....solid prices and it showed up quick with the right product.
Rock Bottom Vapes is an online retailer specializing in vaping products and accessories. The company offers a wide range of items, including e-liquids, vape pens, and various vaping devices, catering to both novice and experienced vapers. Rock Bottom Vapes aims to provide customers with quality products at competitive prices, making it a convenient choice for those seeking to purchase vaping supplies.
The target market for Rock Bottom Vapes includes individuals looking for alternatives to traditional smoking, as well as those who are interested in exploring the vaping lifestyle. By offering a diverse selection of products and a user-friendly shopping experience on their website, www.rockbottomvapes.com, the company seeks to meet the needs of its customers while promoting responsible vaping practices.