Rogers Sporting Goods is a family-owned retailer specializing in outdoor gear, particularly for waterfowl hunting, shooting, and general outdoor activities. Established in 1980, the company offers a wide range of products, including ammunition, decoys, hunting waders, and clothing designed for various weather conditions. With a commitment to quality and customer service, Rogers Sporting Goods caters to outdoor enthusiasts, providing them with essential gear to enhance their hunting and outdoor experiences. The company’s extensive selection serves both novice and experienced hunters, ensuring they find the right equipment for their needs. Customers can shop online through their website, which features categories for different types of gear, making it convenient to navigate and purchase. Additionally, Rogers Sporting Goods offers free shipping on orders over $99 and a rewards program that allows customers to earn points on their purchases.
Rogers Sporting Goods receives mixed feedback from customers, with a significant portion expressing dissatisfaction. Many reviewers highlight poor customer service, citing issues such as unfulfilled orders, lack of communication, and inadequate return policies.
One customer reports waiting two weeks for an order only to find items missing, while another laments receiving a costly item without any instructions. However, there are positive remarks about the helpfulness of staff, with some consumers praising exceptional service during their visits and noting competitive pricing. Despite a few positive experiences, the overwhelming sentiment leans towards frustration with service quality and product issues. Overall, Rogers Sporting Goods struggles to meet customer expectations, leading to a predominantly negative impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 11 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 5.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 11 most recent reviews.
“I was having a bad day”
“It took them to realise that they don’t have one of the items I have purchased and ship the rest, 2 weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports Equipment.
| Company | Overall | Legit | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 2.5 out of 5 (poor) | 100 out of 100 | 3.3 out of 5 (fair) | 2.3 out of 5 (poor) | — | 11 |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 0% | 43 | |
| 2.4 out of 5 (poor) | 100 out of 100 | — | 2.6 out of 5 (poor) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 25 |
Bottom line: Rogers Sporting Goods is #4 of 5 on overall rating in this group. On service, ONE Sports Warehouse scores higher (5.0 vs 2.3).
11 reviews of Rogers Sporting Goods. Filter by what matters to you.
Over a year ago
If you are ever concerned about returning something here and it is of any value, pay more and buy it somewhere else (Cabela's, Bass Pro or Scheel's). The return policy at Roger's is ONLY in their fav... See more
Over a year ago
AWFUL customer service Package containing $$$ expensive gear was supposedly delivered by Fed Ex but not received. LE and Fed Ex directed me to the seller. Seller was NO help. I am out the cost and hav... See more
Over a year ago
I was having a bad day. I saw the Flambeau Master Series Boss Babe doe decoy on sale (but didn't know it was on sale), tried to order, but my VISA gift card wouldn't go through--didn't help that the d... See more
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Polarized pattern: few middle ratings. 36% of recent reviews are 4–5★ and 64% are 1–2★.
It took them to realise that they don’t have one of the items I have purchased and ship the rest, 2 weeks. Ice storm, FedEx lost it such and such and not a single apology like it’s my fault to trust them with my hard earned $$$$. Never, NEVER again. Ps. Purchased the lost item from Mack’s, shipped same day, next day delivery by FedEx.
If you are ever concerned about returning something here and it is of any value, pay more and buy it somewhere else (Cabela's, Bass Pro or Scheel's). The return policy at Roger's is ONLY in their favor...you will lose and they won't take it back, even with a receipt (over 30 days). This company continues to get harder to do business with and I am now done. I won't shop here anymore.
AWFUL customer service Package containing $$$ expensive gear was supposedly delivered by Fed Ex but not received. LE and Fed Ex directed me to the seller. Seller was NO help. I am out the cost and have no recourse. Customer Service was not helpful or friendly whatsoever. I had to repeat myself many times and felt they could have cared less. CUSTOMER BEWARE!
I was having a bad day. I saw the Flambeau Master Series Boss Babe doe decoy on sale (but didn't know it was on sale), tried to order, but my VISA gift card wouldn't go through--didn't help that the day was already going bad. So, I tried the next day with my regular credit card. The price went up by $30.00. This day wasn't going so well either and I was looking forward to completing this purchase. There was a misunderstanding over the phone. I hung up and wrote a pretty mean text in the chat. Brian responded immediately, and gave me the sale price. It also came with free shipping since the purchase was over $99. I was expecting to receive it in about 3 days. It came the next day. Free shipping--came next day. So first, please forgive me for being so harsh through this transaction. Brian was the better man. Second, thank you for the great price, quick response and great customer service; coupled with excellent shipping. I'll be using Rogers Sporting Goods from here on out for on-line orders!
bought a pair of hip waders in the summer just used them there made for 400 pound sumo wrestler they come up past you knees about 4 inches and the top is as big as a 5 gal bucket said i should have tried on when i got them
Just spent $700 on a panel blind. No instructions. It came with 4 metal poles that look like anchor stakes but no where to attach to. Also straps in four different places with nothing to show where they connect. Called customer service and got zero help other than to call avery in the morning. Dont sell a product if you cant explain or show how to use it. Terrible company
I have been buying most of my hunting supplies from them for many years. They ship fast and have very competitive pricing.
Ordered four boxes of of 5.7 x28 ammo I only received Three Ripped off Shop at your own risk
Been spending thousands here for years, they are starting to price gouge. I can buy most things much cheaper elsewhere now. They just came out with sale flyer 4 days ago and now retracted pricing a few days later to much higher and won't honor price. Don't come out with your flyer if your not sure of your price, bad customer service.
All ways willing to help and have some of the best prices around.
I recently took my 3 children ages 8, 9 & 12 to purchase their own fishing gear at Rogers in Liberty, MO. We walked in needing a lot of help, but as we were looking, a young man asked if he could help. He was extremely polite and respectful and knew all the right questions to ask to draw out what we were looking for. He not only knew the answers, but explained very well what we needed to purchase and didn't try to sell us the most expensive items -- just found what we were looking for. Then, he called over another man to give us pointers when fishing at the particular lake were were intending to fish at on vacation, and left us with him. The second man took the time to give us some amazing fishing advice and definitely knew his stuff! Then, back comes the first young man with some things in his hands to finish outfitting us. Honestly, I don't know when I've ever been shown such courtesy and genuine care in customer service. I highly recommend Rogers to any and all who might need anything "sporting goods" related -- and will definitely head back myself when the need arises. Thank you for all your help!
Rogers Sporting Goods is a family-owned retailer specializing in outdoor gear, particularly for waterfowl hunting, shooting, and general outdoor activities. Established in 1980, the company offers a wide range of products, including ammunition, decoys, hunting waders, and clothing designed for various weather conditions. With a commitment to quality and customer service, Rogers Sporting Goods caters to outdoor enthusiasts, providing them with essential gear to enhance their hunting and outdoor experiences. The company’s extensive selection serves both novice and experienced hunters, ensuring they find the right equipment for their needs. Customers can shop online through their website, which features categories for different types of gear, making it convenient to navigate and purchase. Additionally, Rogers Sporting Goods offers free shipping on orders over $99 and a rewards program that allows customers to earn points on their purchases.
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