Friendly service
Friendly service Great quality

Smiths TV is a retail company based in the UK, specializing in a wide range of home appliances and electronics. With over 100 years of experience, the company offers products such as 4K televisions, washing machines, built-in appliances, multiroom audio systems, fridge freezers, and dishwashers. Smiths TV is dedicated to providing quality products at competitive prices, appealing to customers in Southport, Ainsdale, Burscough, Formby, and surrounding areas. The company emphasizes customer satisfaction through services such as free scheduled delivery and a price match promise. Smiths TV aims to cater to both individual consumers and families seeking reliable home appliances and technology. Their website features seasonal promotions, including Christmas deals, to enhance the shopping experience for their clientele.
Smiths TV receives high praise for its excellent service, timely delivery, and competitive pricing, with many customers noting the helpfulness of staff throughout the purchasing process. Reviewers appreciate the proactive communication regarding order status and installation, often highlighting the smooth experience from start to finish.
However, some consumers express frustration over stock issues, particularly when items are unavailable after ordering, leading to difficulties in obtaining refunds. A few reviews mention rude staff interactions, particularly when customers seek updates on unresolved issues. Despite these criticisms, the majority of feedback reflects a positive sentiment towards Smiths TV, emphasizing their commitment to customer satisfaction and quality service. Overall, Smiths TV is viewed favorably by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 160 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 4.8 | 24 |
| Apr 25 | 4.8 | 25 |
| May 25 | 5.0 | 15 |
| Jun 25 | 4.4 | 26 |
| Jul 25 | 4.3 | 27 |
| Aug 25 | 4.2 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“Smiths were great from going in the store sent someone out to check what we could have delivery and installation was...”
“Fraud- Cannot get through to them again to get money back for a tv we bought that 'isn't in stock'”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Consumer Electronics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 160 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | — | — | +104% | 547 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 |
Bottom line: Smiths TV is #2 of 5 on overall rating in this group. On value, DigitalLicense scores higher (4.9 vs 4.5).
160 reviews of Smiths TV. Filter by what matters to you.
Over a year ago
Very good tv 📺.Perfect picture,I love it 😀
Over a year ago
Great communication, very punctual,delivery operatives pleasant and obliging
Over a year ago
Polite helpful and had a nice manner
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Friendly service Great quality
Very good tv 📺.Perfect picture,I love it 😀
Great communication, very punctual,delivery operatives pleasant and obliging
Polite helpful and had a nice manner
Brilliant service at the Formby branch very well looked after by Jon the branch manager nothing was too much trouble. The set was installed on the day agreed and we have had excellent after sales service.
The vacuum came as promised on the Wednesday first thing in the morning I have had several dealings with the shop and thy are always pleasant This time I ordered online and it was easy
I found staff very helpful and friendly and would recommend Smiths TV.
Marcus was brilliant - very knowledgable about the products and navigated us to the TV that was best for both our budget and type of room. Would not hesitate to return. Thanks again Marcus.
Great delivery, price and communication
Unfortunately Smiths TV were let down by their chosen parcel carrier, APC, who didn’t take enough care when handling it. Delivered damaged (dropped on corner edge). Requested refund and will buy elsewhere.
Not really impressed so far. I ordered a 48” LG TV for £699 online on the 18th of June. On their website the TV I ordered is displayed as on display in their Southport branch, but that the order would be delivered on “special delivery” so I could not book a delivery slot when ordering. I receive an order confirmation email and then 2 days pass. As I still hadn’t heard anything about when I might expect my order I gave them a call to try and find out more. I was told over the phone they couldn’t help me, but that someone will be in touch. Not long after I receive a clipped email stating “As stated, during checkout, this item was a special order from the supplier. We've placed it on order for you and we're waiting on a delivery date from LG.” I reply back saying this wasn’t clear upon checkout, but could I have a rough ETA, so I know what to expect. No response. 3 days later I try to give them another call to find that “all of our agents are busy” and can’t get through to try and get an update. I try their live chat and also get the same message. Try their phone again to speak to someone on their web team. Finally get through to be told they are waiting to see if they will get the order in or not and that someone will be in touch “in the next week”. Pretty crappy customer service.
The fridge/freezer was delivered when they said. It was all good
Excellent, efficient and punctual technical support; friendly, understanding and genuinely caring service from all. Thank you!
Absolutely love the new TV Panasonic Z95A You guys were brilliant and you price matched it no problem. 🙂 Regards Darren
Fantastic knowledge and personal service and support from the staff, whilst the prices were more than comparable with other outlets and a lot cheaper than Currys!
Salesperson was very helpful and the delivery driver was very helpful.
I always get my appliances from Smiths TV. The staff are so knowledgeable and you get a personal service that you just don’t get in many places these days. Love that everything is on display to play around with too!
having spent over 2 hrs trying to speak to someone on the phone with out any success. its looks like another company wany you to use live chat. utter waste of time
I talked to Smiths and then bought a TV that Smiths then found a couple of days later wasn’t in stock and wasn’t available. Bizarrely, they then tried to sell me their display model at full price! Waiting for the refund now…
Smiths TV is a retail company based in the UK, specializing in a wide range of home appliances and electronics. With over 100 years of experience, the company offers products such as 4K televisions, washing machines, built-in appliances, multiroom audio systems, fridge freezers, and dishwashers. Smiths TV is dedicated to providing quality products at competitive prices, appealing to customers in Southport, Ainsdale, Burscough, Formby, and surrounding areas. The company emphasizes customer satisfaction through services such as free scheduled delivery and a price match promise. Smiths TV aims to cater to both individual consumers and families seeking reliable home appliances and technology. Their website features seasonal promotions, including Christmas deals, to enhance the shopping experience for their clientele.
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