Great product and Price
Great product (Samsung tv) and awesome price Quick delivery (APC) and damaged free I cannot fault my experience with them especially as I had not used them before 👏

Smiths TV is a retail company based in the UK, specializing in a wide range of home appliances and electronics. With over 100 years of experience, the company offers products such as 4K televisions, washing machines, built-in appliances, multiroom audio systems, fridge freezers, and dishwashers. Smiths TV is dedicated to providing quality products at competitive prices, appealing to customers in Southport, Ainsdale, Burscough, Formby, and surrounding areas. The company emphasizes customer satisfaction through services such as free scheduled delivery and a price match promise. Smiths TV aims to cater to both individual consumers and families seeking reliable home appliances and technology. Their website features seasonal promotions, including Christmas deals, to enhance the shopping experience for their clientele.
Smiths TV receives high praise for its excellent service, timely delivery, and competitive pricing, with many customers noting the helpfulness of staff throughout the purchasing process. Reviewers appreciate the proactive communication regarding order status and installation, often highlighting the smooth experience from start to finish.
However, some consumers express frustration over stock issues, particularly when items are unavailable after ordering, leading to difficulties in obtaining refunds. A few reviews mention rude staff interactions, particularly when customers seek updates on unresolved issues. Despite these criticisms, the majority of feedback reflects a positive sentiment towards Smiths TV, emphasizing their commitment to customer satisfaction and quality service. Overall, Smiths TV is viewed favorably by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 160 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 4.8 | 24 |
| Apr 25 | 4.8 | 25 |
| May 25 | 5.0 | 15 |
| Jun 25 | 4.4 | 26 |
| Jul 25 | 4.3 | 27 |
| Aug 25 | 4.2 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“Smiths were great from going in the store sent someone out to check what we could have delivery and installation was...”
“Fraud- Cannot get through to them again to get money back for a tv we bought that 'isn't in stock'”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Consumer Electronics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 160 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | — | — | +104% | 547 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 |
Bottom line: Smiths TV is #2 of 5 on overall rating in this group. On value, DigitalLicense scores higher (4.9 vs 4.5).
160 reviews of Smiths TV. Filter by what matters to you.
Great product (Samsung tv) and awesome price Quick delivery (APC) and damaged free I cannot fault my experience with them especially as I had not used them before 👏
We ordered the new oven and it was delivered the following day, we were also given a short time window for delivery and installation. The gentleman who came was excellent, very polite, friendly and efficient. Excellent service from start to finish. Very impressed and this was not the first time we had purchased from Smiths and it will not be the last.
good price, prompt delivery
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Good excellent reliable fast service. Thank you!
Tv is fine, delivered as promised.
Ordering was easy, deivery was on time and the drivers attitude was brilliant....happy customer
Great advice and knowledge of Salesperson John Griffiths. Excellent follow up assistance from Branch Manager, Mark Rimmer, registering for 5 Year Warranty.
Good advice on purchase options. Quick and easy delivery and installation
prompt delivery . Great picture
Good work by Neil .
Love my Soundbar and was good price and fast delivery
Friendly service, great price, fast delivery. Thank you Duncan
Super information from staff, very friendly. Fast delivery of product.
The advice given whilst in the Burscough branch was excellent when choosing a new T.V.
I had an excellent experience with Smiths TV from start to finish. The team was knowledgeable, friendly and really took the time to help me in selecting a delivery date that suited my circumstances. The quality is fantastic and the price was better than anywhere else I looked. It’s rare to find a company that combines great service with great value, but Smiths TV absolutely delivers. Highly recommend to anyone looking for top-notch products and customer care!
Smiths TV is a retail company based in the UK, specializing in a wide range of home appliances and electronics. With over 100 years of experience, the company offers products such as 4K televisions, washing machines, built-in appliances, multiroom audio systems, fridge freezers, and dishwashers. Smiths TV is dedicated to providing quality products at competitive prices, appealing to customers in Southport, Ainsdale, Burscough, Formby, and surrounding areas. The company emphasizes customer satisfaction through services such as free scheduled delivery and a price match promise. Smiths TV aims to cater to both individual consumers and families seeking reliable home appliances and technology. Their website features seasonal promotions, including Christmas deals, to enhance the shopping experience for their clientele.
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