Bad support when time and money matter
They take your money on the spot but if there is an issue you have to wait hours or days.

Steam, operated by Valve Corporation, is a leading digital distribution platform specializing in video games and software. The company provides a comprehensive marketplace where users can purchase, download, and play a vast array of games across various genres. Steam's offerings include not only popular titles but also independent games, downloadable content (DLC), and user-generated content through its community workshop. Targeting gamers and developers alike, Steam enhances the gaming experience through features such as a digital storefront, community discussions, and user reviews. The platform supports multiple languages, making it accessible to a global audience. With regular sales events like the Steam Winter Sale, the company attracts both casual and dedicated gamers looking for discounts and new gaming experiences. Steam continues to be a central hub for the gaming community, fostering interaction and engagement among users.
Steam receives overwhelmingly negative feedback from users, with many expressing frustration over poor support and account issues. Reviewers frequently mention long wait times for assistance, with one user stating they were ignored during a password reset request.
While some customers appreciate the platform's offerings and have had positive experiences with support, these instances are rare compared to the numerous complaints about unresponsive service and difficulties with refunds. Users also report problems with server stability and payment processing, particularly when attempting to purchase hardware like the Steam Deck. Despite a few praising the platform as the "best," the majority of feedback highlights significant dissatisfaction. Overall, Steam struggles to meet user expectations, leading to a largely negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 1.0 | 2 |
| Aug 25 | 1.9 | 58 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“My account was hacked and the Steam support got it back in like 2 days”
“They take your money on the spot but if there is an issue you have to wait hours or days”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.6 out of 5 (poor) | — | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | −1% | 1,000 |
Bottom line: Steam is #5 of 5 on overall rating in this group. On service, Mazuma Mobile scores higher (4.8 vs 1.8).
60 reviews of Steam. Filter by what matters to you.
They take your money on the spot but if there is an issue you have to wait hours or days.
Awful , required a password reset, being ignored by something that they call customer service . Use another platform.
jakby znajomy gołą psd,ę wysłał to tez ma się całe ówno otworzyć jakie tylko są okienka w tym waszym pseudo pogramie ? doesn't attach a screenshot to the chat the first time. What are you charging for? Has monopolosim already hit the nail on the head?
Nach Rückgabe von Spiel bei Steam Nach Rückgabe von Spiel (PayPal Bezahlt) weil dieses nicht der Angaben Endsprach (alles auf Eng.), wurde ich bei PayPal gesperrt ... Kein Kauf mehr bei Steam... bei Kauf -Rückgabe - wird man gesperrt. Armes support ...Danke Mitarbeiter.
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Spiele kann ich kaufen, für egal welche Summe. Bestelle ich jedoch ein Steam Deck, ist plötzlich angeblich die angegebene Zahlungsmethode ungültig. Wenn die Bestellung dann doch durchgeht, wird sie nach ein paar Stunden ohne Angabe von Gründen storniert. Na gut, dann eben nicht. Die bestellten Spiele habe ich natürlich auch dann wieder storniert. Edit: ich habe es einfach nochmal probiert, und einige Games gekauft. Diese wurden auch sofort meiner Bibliothek hinzugefügt, die Summe von der Kreditkarte abgebucht. Als ich jedoch nochmal versucht habe, ein Steam Deck zu bestellen, mit derselben Kreditkarte (auch diese Summe wurde gleich abgebucht), wurde der Kauf nach 24 Stunden von Steam storniert, ebenso sämtliche Games. Das dreiste ist vor allem, dass mir nun "betrügerische Aktivitäten" unterstellt wurden und mein Steam Account stillgelegt wurde. Hätte ich mal früher die Bewertungen gelesen!!
Are 12 year olds running this? I have a fairly simple problem: prices in Steam are shown in a totally different currency than I want. I try to change it, as you can with so many other websites and apps. But not Steam! If you want to change the currency you need to make a purchase in the country of the currency you want to see. I am a digital nomad... I move all the time. And calculating prices of games all the time is just.... Weird. They (the 12 year olds) don't seem to think this is weird and I have to buy something in order to see a different currency. Sounds like if I go to another country and the person in the shop doesn't speak English, unless I purchase something. Than it's possible to speak English... Huh? Also, very hard to regain acces to an older account. Old games have been removed from my account. I didn't dare to ask about that, because I am afraid of making a purchase before I can see my old games again. I deleted my account... I think, because asking for deletion of my account needs approval from Steam.... What? These are my details, my accounts! Something with data protection and GDPR?
Steam der größte digitaler Sch3ißhaufen auf diesem Planeten... Wie bekommt man es hin, dass bei einem komplett abgeschlossenem Download (368MB) und eine genutzten Laufwerksgeschwindigkeit von über 500MB/s die Verifizierung 10 Minuten dauert? Drehen wir Extrarunden? Wixxen sich die Entwickler von Steam einen darauf, dass man den Usern die zeit raubt? Erklärt es mir, ich möchte es verstehen.
I had a terrible experience with Steam after my account was compromised in October 2024 via a VNC connection while I was away from home. This resulted in a permanent ban from the network, locking me out of thousands of pounds worth of games I've purchased over the years. I used family sharing to switch between my two accounts – this banned one being my primary with my entire library. The ban not only affects network access, friends, and purchasing but also blocks family sharing and the marketplace. My options were limited: either play on the banned account with zero online features, or abandon my entire game library and start over on my alternate account. Frustrated, I contacted Steam support three times, but each ticket was closed without any investigation. They simply stated, "It's your account, so it's your responsibility to ensure security." I even reached out directly to Gabe Newell and several Valve executives via email, but received no response whatsoever. In the end, I've been forced to find alternative ways to access the games I legally own, as Steam has proven unreliable. Anyone claiming Steam provides great recovery support or truly cares about customers is likely exaggerating – I've seen no evidence of that in my case. Avoid putting significant money into Steam if you value account security and customer service.
Moderation team of the forums have been taken over by cheat developers most of the moderation accounts have chinese or russian logins and protect troll accounts handing out bans if you call specific troll accounts trolls deapite them constantly breaking steams forum tos it is blatant and obvious this company does not deserve the regard people give it and they need to wake up and stop glazing gaben
if i could leave zero star then i will. these people just logged me out of my account and dont let me access it again. i have many games bought there already. they want me to make a new account so i can buy games again. never happening. and worst part is the is no way u can reach them. first hand scammers
On Aug 16, 2025, a user (“balmypup”) posted an unsolicited advertisement under my Action Taimanin screenshot, linking their own screenshot from a completely different game. When I pointed out the lack of relevance, they retaliated by filing a false report. Within hours, Steam Support removed my content and issued me a temporary community ban, all on the same day. On Aug 17, 2025, after I presented evidence that directly contradicted their claims, Steam admitted the ban was excessive. However, instead of acknowledging their mistake, they insisted the screenshot still needed to be blurred, a backtrack that allowed them to avoid taking accountability. This shows how Steam’s reporting system can be exploited and how Support mishandles legitimate disputes. Reports from bad actors are actioned instantly, while actual rule violations I flagged were ignored. I’ve since removed all my uploaded content from Steam (screenshots, artworks, videos, and workshop mods - they're hosted on my own site and other platforms anyway) to prevent further false reports, and I won’t be spending another cent on Steam platform from now, and I've been on there for a decade since 2014.
steam et moi c'est finis. je leur achete un jeu (ark evolued) afin d'avoir la derniere map alors que j'y joue pas loin de 6000 heures sur epic. durer de telechargement du jeu +5 heures et temp de lancement de celui ci 20 à 30 minutes avec des bug tres regulier ou l'imposibilité d'ouvrir le jeu. je demande donc le remboursement mais la reponse est clair ' vous avez joué + de 2 heures donc pas de remboursement' ok abus de position pour des contenus injouables. Ils vont etre heureux avec mes 23 euros moi je repars chez epic et cloture mon compte chez steam
Realice la compra de Elden Ring + Shadow of the erdtree, En el día de anteayer al intentar iniciar el juego no puedo cargar mi partida porque según el juego el archivo de cargado está corrupto, he estado investigando por internet y hay montones de usuarios que han perdido sus avances por culpa de este fallo, y no, no me pueden decir que el problema es que he cerrado mal el juego porque no es así, eso primero y segundo el archivo corrupto se baja desde el cloud de Steam, lo que impide cualquier intento de subsanar el problema... Después de más de 400 horas de juego y un nivel 200 me parece una sinvergonzonería que se haga esto a los usuarios, primero por la dificultad del juego y segundo porque pagamos para jugar y eso debería garantizarnos una seguridad y al menos un soporte técnico, cosa que es imposible contactar con ellos desde la aplicación porque nos derivan a los creadores del juego .... Que ya me contarás a mí que van a hacer ellos, ya que el problema viene de la nube de Steam. ¿ Que hacemos con todos los avances perdidos? ¿Empezamos todo de nuevo? Creo que merecemos que pongan manos en el asunto y reparen la incidencia, porque como pueden comprender si pagamos por un juego exigimos unas garantías, para tener un juego que en cualquier momento puede dar fallos...lo descargo pirata tengo los mismos beneficios y me ahorro el dinero, porque en mi caso, el servidor fallaba cada dos por tres, me ha sido totalmente imposible jugar online. Para que os pago?
The password reset for a forgotten password is too complex. I've been locked out of my account for months. Go through the password reset process and it simply doesn't work. For some reason my email address is associated with over 20 other accounts. Then it says to use the app. I don't have a password dolts so I can't use the app. I've emailed the so called help desk, but they reset my password for one of tho other accounts associated with my email. I paid for games 8 can't use. Why do they not just send a code to my email address like every other site on the net. Incompetent buffoons.
While my Steam client was running at home, I was logged out without doing anything. During that time, a hacker accessed my session and used cheats in Rust for around 42 minutes. I wasn’t even at my PC, yet their actions led to a permanent Rust ban on my account. Steam hosts and sells Rust but refuses to take any responsibility for this type of session hijacking. When I reported it, they told me the matter was between me, Facepunch, and Easy Anti-Cheat/Epic Games — and they would not help. This is unacceptable. Steam has the ability to detect unusual logins and session takeovers, yet they failed to protect my account or assist me. Now, a hacker’s actions have permanently damaged my profile, and I have no recourse. I trusted Steam with my games and account security, but this experience has completely shaken that trust.
Steam is slowly going in to the shitter over the past years, with new garbage «security measures» that hold your own money hostage after your try to Sell items. Crazy high fees resulting in game devs charging even Worse prices. Lots of scammers roaming free, and absolute garbage customer support. Only reason steam still is on top is because of their past(used to be the best between the little choices people had), and people have become dependent and steam knows it. They Will keep providing more and more shitty services going forward until people actually start responding in Numbers. I reccomend you find another alternative for your game library before you Get stuck on this shit like many more.
aucun humain dans le support, politique intransigeante et déshumanisé
Steam, operated by Valve Corporation, is a leading digital distribution platform specializing in video games and software. The company provides a comprehensive marketplace where users can purchase, download, and play a vast array of games across various genres. Steam's offerings include not only popular titles but also independent games, downloadable content (DLC), and user-generated content through its community workshop. Targeting gamers and developers alike, Steam enhances the gaming experience through features such as a digital storefront, community discussions, and user reviews. The platform supports multiple languages, making it accessible to a global audience. With regular sales events like the Steam Winter Sale, the company attracts both casual and dedicated gamers looking for discounts and new gaming experiences. Steam continues to be a central hub for the gaming community, fostering interaction and engagement among users.
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