Overall It's good
It a good game platform that I used for many years now, I'm deducting one star for the 30% cut from creators being excessive and there not being a clear way to take out wallet balance

Steam, operated by Valve Corporation, is a leading digital distribution platform specializing in video games and software. The company provides a comprehensive marketplace where users can purchase, download, and play a vast array of games across various genres. Steam's offerings include not only popular titles but also independent games, downloadable content (DLC), and user-generated content through its community workshop. Targeting gamers and developers alike, Steam enhances the gaming experience through features such as a digital storefront, community discussions, and user reviews. The platform supports multiple languages, making it accessible to a global audience. With regular sales events like the Steam Winter Sale, the company attracts both casual and dedicated gamers looking for discounts and new gaming experiences. Steam continues to be a central hub for the gaming community, fostering interaction and engagement among users.
Steam receives overwhelmingly negative feedback from users, with many expressing frustration over poor support and account issues. Reviewers frequently mention long wait times for assistance, with one user stating they were ignored during a password reset request.
While some customers appreciate the platform's offerings and have had positive experiences with support, these instances are rare compared to the numerous complaints about unresponsive service and difficulties with refunds. Users also report problems with server stability and payment processing, particularly when attempting to purchase hardware like the Steam Deck. Despite a few praising the platform as the "best," the majority of feedback highlights significant dissatisfaction. Overall, Steam struggles to meet user expectations, leading to a largely negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 1.0 | 2 |
| Aug 25 | 1.9 | 58 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“My account was hacked and the Steam support got it back in like 2 days”
“They take your money on the spot but if there is an issue you have to wait hours or days”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.6 out of 5 (poor) | — | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | −1% | 1,000 |
Bottom line: Steam is #5 of 5 on overall rating in this group. On service, Mazuma Mobile scores higher (4.8 vs 1.8).
60 reviews of Steam. Filter by what matters to you.
It a good game platform that I used for many years now, I'm deducting one star for the 30% cut from creators being excessive and there not being a clear way to take out wallet balance
Man kann von Steam halten was man möchte. Aber ich habe in den 15 Jahren die Erfahrung gemacht, das wenn man sich an deren Spielregeln hält durchaus ein gutes Auskommen mit dem Unternehmen möglich ist. Der Client läuft ziemlich stabil, und gerade weil oft über die Rückerstattungen geschimpft wird, hatte ich persönlich nur dann Probleme wenn ich mich eben NICHT an die Spielregeln gehalten habe. Zum Beispiel die maximale Spielzeit die ein Spiel zurück gegeben werden kann. Im großen und ganzen, aber finde ich das Steam durchaus einiges richtig macht. Ja die Familienfunktion zu beschneiden war der Punkt, der aus meiner Sicht ein Stern kostet. Alles in allem können sich andere Plattformen aber nicht mit Steam messen, schon garnicht was den Funktionsumfang angeht. (Epic, Ubisoft oder EA um nur einige zu nennen) Ich fänd es noch gut, wenn Steam hier sein Profil mal beanspruchen würde und dann auch ruhig mal etwas an der Bewertung hier arbeitet die ich wirklich ungerechtfertigt finde.
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Steam, operated by Valve Corporation, is a leading digital distribution platform specializing in video games and software. The company provides a comprehensive marketplace where users can purchase, download, and play a vast array of games across various genres. Steam's offerings include not only popular titles but also independent games, downloadable content (DLC), and user-generated content through its community workshop. Targeting gamers and developers alike, Steam enhances the gaming experience through features such as a digital storefront, community discussions, and user reviews. The platform supports multiple languages, making it accessible to a global audience. With regular sales events like the Steam Winter Sale, the company attracts both casual and dedicated gamers looking for discounts and new gaming experiences. Steam continues to be a central hub for the gaming community, fostering interaction and engagement among users.
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