Disappointed
I ordered two pairs of shorts. Same shorts, same size but two different colours. One pair fitted perfectly, the other a little big.? It was very disappointing. I’ve had to return one for a refund.

Superdry is a UK-based clothing retailer known for its distinctive fusion of vintage Americana and Japanese graphics. The company offers a wide range of men's and women's apparel, including jackets, dresses, hoodies, and accessories that cater to a fashion-conscious audience. With a focus on premium styles, Superdry aims to provide high-quality, comfortable clothing designed for everyday living. Targeting a diverse customer base, Superdry appeals to individuals seeking trendy and functional clothing suitable for various occasions. The brand emphasizes timeless designs and durability, ensuring that each piece is made to feel lived in from the first wear. Customers can explore seasonal collections and seasonal discounts through the official Superdry website, which features an extensive selection of products and trending styles.
Reviewers generally praise Superdry for its good quality clothing and friendly, helpful staff. Many customers appreciate the fast and prompt service when ordering online, highlighting the speedy delivery and the overall positive shopping experience.
However, some consumers express concerns about sizing inconsistencies, noting that items ordered in the same size as previous purchases fit smaller than expected. Additionally, a few negative reviews mention issues with order fulfillment and excessive marketing emails. Despite these complaints, the majority of feedback reflects satisfaction with the product quality and customer service. Overall, Superdry maintains a strong reputation among its customers, with a sentiment leaning positively.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 160 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.3 | 100 |
| Aug 25 | 4.4 | 58 |
| Sep 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“I find them good quality and a great fit”
“Delivery wasn’t quick enough and item came with catches and creases in arms as though it had been worn and returned”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.5 out of 5 (good) | 4.3 out of 5 (good) | — | 160 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Superdry is #3 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.3).
160 reviews of Superdry. Filter by what matters to you.
I ordered two pairs of shorts. Same shorts, same size but two different colours. One pair fitted perfectly, the other a little big.? It was very disappointing. I’ve had to return one for a refund.
SuperDry__
Love the product range and quality of the products found the staff uninterested and quite blunt.
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Assistant very helpful but unfortunately branch carry’s limited sizes of certain items
Sizings have changed, had the exact same one a few years ago and ordered the same size and it's smaller now than it was then
We love Superdry and their products are always high quality. We ordered directly online. Returns system was good and we got a code so we could return free. This was because the item we received was not what we ordered - the logo was different. This was a key factor for my daughter so it had to be returned. Unfortunately, although return and refund were quick, they have yet to contact us regarding this although we have had an email to say they will. Fingers crossed!!! Would normally be 5 stars but in this case 3!
Superdry is a UK-based clothing retailer known for its distinctive fusion of vintage Americana and Japanese graphics. The company offers a wide range of men's and women's apparel, including jackets, dresses, hoodies, and accessories that cater to a fashion-conscious audience. With a focus on premium styles, Superdry aims to provide high-quality, comfortable clothing designed for everyday living. Targeting a diverse customer base, Superdry appeals to individuals seeking trendy and functional clothing suitable for various occasions. The brand emphasizes timeless designs and durability, ensuring that each piece is made to feel lived in from the first wear. Customers can explore seasonal collections and seasonal discounts through the official Superdry website, which features an extensive selection of products and trending styles.
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