Indian takeaway
Was supposed to be free delivery but we had to pay an extra £3, delivery was an hour after told delivery time

Takeaway.com is an online food delivery service that connects consumers with a wide variety of restaurants. Operating primarily in Europe, the platform allows customers to browse menus, place orders, and have meals delivered directly to their homes or offices. With an emphasis on convenience, Takeaway.com serves a diverse customer base, including busy professionals, families, and anyone seeking quick meal options from local eateries. The company partners with numerous restaurants, enabling users to access a broad selection of cuisines and dining experiences. Through its user-friendly website and mobile app, Takeaway.com streamlines the ordering process, making it easier for consumers to enjoy their favorite meals from the comfort of their location. As a major player in the food delivery industry, the company focuses on enhancing customer satisfaction and delivering quality service.
Takeaway.com generally receives positive feedback from customers, with many praising the service and quality of food. Reviewers frequently highlight the ease of ordering and the freshness of the meals, noting that the platform delivers on its promises.
However, there are notable complaints regarding delivery issues, including unexpected fees and delays. Some customers report being charged for delivery despite meeting the minimum order requirement for free delivery, leading to frustration. Additionally, there are mentions of food quality concerns, such as soggy rice and excessive batter on chicken. Despite these criticisms, the overall sentiment remains favorable, with many consumers expressing satisfaction with their experiences. Overall, Takeaway.com is viewed positively, though improvements in communication and consistency are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2016.
| Month | Average | Reviews |
|---|---|---|
| Sep 15 | 4.6 | 25 |
| Oct 15 | 4.4 | 22 |
| Nov 15 | 4.4 | 16 |
| Dec 15 | 4.2 | 12 |
| Jan 16 | 3.9 | 15 |
| Feb 16 | 4.6 | 19 |
| Mar 16 | 4.7 | 18 |
| Apr 16 | 4.3 | 31 |
| May 16 | 4.4 | 24 |
| Jun 16 | 3.9 | 16 |
| Jul 16 | 4.3 | 19 |
| Aug 16 | 3.9 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service fresh food delivered just took a little longer than stated”
“Was supposed to be free delivery but we had to pay an extra £3, delivery was an hour after told delivery time”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 3.9 out of 5 (good) | −2% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Takeaway.com is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.3).
500 reviews of Takeaway.com. Filter by what matters to you.
Was supposed to be free delivery but we had to pay an extra £3, delivery was an hour after told delivery time
Not too good.rice stodgy and soggy. Chicken balls in batter-TOO MUCH BATTER!
Clicking through ordering items is ok But paying using paypal ......the logo just spins around and you've not idea when / if payment is made unless you check your email Can you sort this please ?
Ordered from Amigos, Bolton twice, picked a specific time for when my husband was home, it came an hour early (both occasions) with an item missing (which was ordered in notes, cause I could not find it on the menu) rang the shop to ask would they please bring a fresh order for when my husband is back blatantly said NO, when i asked why was the order early, they said the time does not appear on the order, so what is the point of this app if it does not work - they told me to warm it up!!!!! NOT IMPRESSED
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Several times I have made a late night order online for delivery. The takeawy.com website says a takeaway venue is open so I make the order, half an hour later I find out its actually closed and I've been sat around waiting for food that isn't coming. Why is the website saying a place is open and my order has been taken when it hasn't?
Having waited an hour with no food I called the restaurant to see how long my order would be - they had no record of it. Apparently it finally transpired that takeaway.com had put an order through with no delivery address or other details so they could not process the order, which happened to be my order and the only way they knew was to match what I told them I'd ordered with what was on the blank order. Finally nearly 1hr 45 minutes after placing my original order my food turned up, by which time it was very late and nobody felt like eating by then so the food was wasted. Won't use takeaway.com again that's for sure!
Would I use takeaway.com again? Probably not.
The websites delivery tracker had gone to delivered within around twenty minutes and the food didn't arrive for an hour and forty. it was cold and i never ended up eating it because of this.
This was the first time i had use takeaway.com and it was great tnat i could use paypal, the problem was i placed my order and paid with paypal and received an email saying the order was placed and after very nearly an hour still no food, contacted the restaurant who hadn't received the order so had to email takeaway.com and wait, they did reply within about twenty minutes and were very apologetic, the food was ordered and received but that was nearly two hours after first ordering, was promised a goodwill voucher and got an email vohchef for £3.50 which i thought might have been more, all in all i think i shall continue using [external reference] which i had been using up until then.
Wouldn't accept my Paypal payment on Easter it sucked i was hungry so i ordered for dominions using my Paypal an it went right though got my food in no time
First order I made was accepted through takeaway.com received confirmation email paid through paypal. Later I received phone call from the takeaway stating I haven't paid and i hadone do pay cash to receive my meal. Takeaway.com dealt with them and I got my money bk and ordered a different takeaway to then take over two hours to receive it. Speaking to the takeaway and takeaway.com about where my order was I was told different stories from each. Overall not a great service. May have just been a bad night but won't be using again
Takeaway.com is an online food delivery service that connects consumers with a wide variety of restaurants. Operating primarily in Europe, the platform allows customers to browse menus, place orders, and have meals delivered directly to their homes or offices. With an emphasis on convenience, Takeaway.com serves a diverse customer base, including busy professionals, families, and anyone seeking quick meal options from local eateries. The company partners with numerous restaurants, enabling users to access a broad selection of cuisines and dining experiences. Through its user-friendly website and mobile app, Takeaway.com streamlines the ordering process, making it easier for consumers to enjoy their favorite meals from the comfort of their location. As a major player in the food delivery industry, the company focuses on enhancing customer satisfaction and delivering quality service.
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