Takeaway.com is an online food delivery service that connects consumers with a wide variety of restaurants. Operating primarily in Europe, the platform allows customers to browse menus, place orders, and have meals delivered directly to their homes or offices. With an emphasis on convenience, Takeaway.com serves a diverse customer base, including busy professionals, families, and anyone seeking quick meal options from local eateries. The company partners with numerous restaurants, enabling users to access a broad selection of cuisines and dining experiences. Through its user-friendly website and mobile app, Takeaway.com streamlines the ordering process, making it easier for consumers to enjoy their favorite meals from the comfort of their location. As a major player in the food delivery industry, the company focuses on enhancing customer satisfaction and delivering quality service.
Takeaway.com generally receives positive feedback from customers, with many praising the service and quality of food. Reviewers frequently highlight the ease of ordering and the freshness of the meals, noting that the platform delivers on its promises.
However, there are notable complaints regarding delivery issues, including unexpected fees and delays. Some customers report being charged for delivery despite meeting the minimum order requirement for free delivery, leading to frustration. Additionally, there are mentions of food quality concerns, such as soggy rice and excessive batter on chicken. Despite these criticisms, the overall sentiment remains favorable, with many consumers expressing satisfaction with their experiences. Overall, Takeaway.com is viewed positively, though improvements in communication and consistency are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2016.
| Month | Average | Reviews |
|---|---|---|
| Sep 15 | 4.6 | 25 |
| Oct 15 | 4.4 | 22 |
| Nov 15 | 4.4 | 16 |
| Dec 15 | 4.2 | 12 |
| Jan 16 | 3.9 | 15 |
| Feb 16 | 4.6 | 19 |
| Mar 16 | 4.7 | 18 |
| Apr 16 | 4.3 | 31 |
| May 16 | 4.4 | 24 |
| Jun 16 | 3.9 | 16 |
| Jul 16 | 4.3 | 19 |
| Aug 16 | 3.9 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service fresh food delivered just took a little longer than stated”
“Was supposed to be free delivery but we had to pay an extra £3, delivery was an hour after told delivery time”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 3.9 out of 5 (good) | −2% | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Takeaway.com is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.3).
500 reviews of Takeaway.com. Filter by what matters to you.
Ordered here twice. First time the food was rubbish but the service from Takeaway.com was great. Second time no food was forthcoming with just a cryptic mail coming from the site. So 50/50 performance, but, nothing that would make me order here again.
I love the food however, the delivery service was very late which I need to wait almost 1.5 hours. Hope you could improve it. Thanks
Service works fine - but a word or 2 of caution ... going online prevented me from getting a discount available by phone and cost an extra service charge ... about 20% of the bill ... probably depends on the particular restaurant so may not be a uniform issue.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Paid with card and cash for inauspicious.
the site is ok, simliar to others. However the check out process didn't confirm the order and there was a limited choice of takeaways. Basically, there are other sites doing the same thing already and doing it a lot better. There isn't anything making takeaway.com stand out from the rest.
It was the first time i used this app, so better to use it a few times more and then write down a bigger review
On my copy the times asked for was 19.15 on the copy you sent over for food order you put 18.15
Initial thoughts I used the site to avail of a Quidco offer which entailed ordering a Pizza from a local merchant. Mixed thoughts on the site - I think the site's search bar is an efficient way into seeing available options in a particular area. I would question why, then, first searches can be food outlets outside catchment area? I would also question the lack of availability of healthier options - Could you not go out on a limb teaming up with some of the new age of ready made(boxed) options we see being offered outside Richmond station every day... Orange branding I find vexatious to my soul; site could improve dramatically. Thanks. REPLY (TERI) Thanks for your reply. On reflection the offering of anything which involves human input in cooking process is an inconvenience. That could be circumvented to offer customers ready made healthier options. It's always been a intriguing debate why all delivered food has to be 'unhealthy'. Get me started about food I don't stop. Thanks - wish you all the best.
The process was fairly simple just like ordering normally online. I really liked the way I received a phone call to double check that I had placed an order, very reassuring. Only slight problem was that I couldn't get my food delivered ASAP, I had to wait 1hour and 45mins as that was the earliest time I could have it delivered.
Wasn't much choice of take aways to be fair but loved the fact could use Paypal (not on all places though!) Ordered a couple of times in one week. Process pretty simple but site seems a bit dated and lacks functionality. Seems a very basic and dull site and layout. Simple things like address entering could be tidied up as there's a bit for number and then a bit for flat and it only sends the number to the take away so eg: 20 Flat A becomes 20 so had to change to 20A second time.Were also some menu errors such as places having half the menu for £0.00 which was tempting and things like set meal price upgrades where the formula must have been wrong. (ie: saving less by buying more) As for the take aways the site had one Chinese and a few Indian to choose from and probably not the best of choices in the area (normally avoid). Updates on delivery are very basic too and simply get a confirmation email saying stand by your phone your orders been placed a normal order is 45minutes average but may be longer if busy or public holiday. So no specific aimed time just confirming order and payment more than anything. Also cant leave feedback on meal until you receive a specific email link so if you delete it or enter wrong email you cant really comment. Not that many people do most places only had 0-3 reviews. One place I ordered from sold alcohol so that was handy and only reason ordered! - food though was too spicy/hot and I love spice ( it was not good spicy more like torture) and the other phoned me and asked me to come out to the car when my door and window were a few metres away! Obviously this isn't down to Takeaway.com but just added to the overall lack of excitement I got using the service. Probably wouldn't use again and would only recommend to people wanting to buy dinner with Paypal who weren't in the mood for pizza.
It is good but not great. The prices are a couple of pounds more if you use the website. It's better to use the company's website.
The orders were all ok and smooth, my main issue is there is very little feedback that your order has been received and going to be on time. I know an email is sent but other sites you click a link to check if the delivery is still on time. Card payment would be nice too, but like the option of letting the takeaway know how much change to bring.
Takeaway.com customer service is very good though restaurant quality could be better. Takeaway.com does try to resolve any problems that arise
Ordered twice. First time 45 mins late, food lovely but forgot 1 item, 2nd time (different place) 40mins early, food bland, added 1 item on the house! If it wasn't for the discounts I wouldn't use it, I would go collect my own at the time I need!
Takeaway.com is an online food delivery service that connects consumers with a wide variety of restaurants. Operating primarily in Europe, the platform allows customers to browse menus, place orders, and have meals delivered directly to their homes or offices. With an emphasis on convenience, Takeaway.com serves a diverse customer base, including busy professionals, families, and anyone seeking quick meal options from local eateries. The company partners with numerous restaurants, enabling users to access a broad selection of cuisines and dining experiences. Through its user-friendly website and mobile app, Takeaway.com streamlines the ordering process, making it easier for consumers to enjoy their favorite meals from the comfort of their location. As a major player in the food delivery industry, the company focuses on enhancing customer satisfaction and delivering quality service.
This profile hasn't been claimed by the business owner.
