The Internet Retailer is an online shopping platform based in the UK, offering a diverse range of electrical products, including light switches and sockets. The company focuses on providing high-quality, modern electrical accessories that cater to both residential and commercial customers. With a user-friendly website, customers can easily browse, select, and purchase items that enhance their living and working spaces. Targeting homeowners, electricians, and interior designers, The Internet Retailer aims to meet the needs of consumers looking for stylish and functional electrical solutions. The platform features a variety of products, ensuring customers can find the right items to suit their aesthetic and practical requirements. By keeping customers informed with the latest news and product availability, The Internet Retailer maintains a commitment to customer satisfaction and product excellence.
The Internet Retailer receives significant criticism from consumers, with 68% of reviews rating it poorly. Many reviewers express frustration over order fulfillment issues, citing long delays and missing items.
One customer laments waiting months for a partial order, while another describes being pressured into unwanted purchases. Despite these complaints, some customers praise the quality of products like switches and sockets, noting their sleek design and ease of installation. A few positive reviews highlight fast delivery and helpful staff, with one customer mentioning a successful kitchen renovation thanks to their products. However, the overwhelming sentiment reflects dissatisfaction with the company's service and reliability. Overall, the sentiment leans heavily negative, with many advising potential customers to avoid the retailer.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 19 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 4.0 | 4 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 19 most recent reviews.
“Customer service was excellent when I needed assistance with extras like a cooker switch and fused spurs”
“Then told items had been dispatched so I returned them 3 weeks later still no refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Quality | Service | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 3.4 out of 5 (fair) | 1.0 out of 5 (poor) | — | 19 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | 1.1 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | 1.1 out of 5 (poor) | +12% | 368 |
Bottom line: The Internet Retailer is #4 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 1.7).
19 reviews of The Internet Retailer. Filter by what matters to you.
Over a year ago
I ordered some Trendi switches and sockets for my kitchen renovation project. They are just what I was looking for. I needed a copper design to go with my taps and cooker hood and these are the perfec... See more
Over a year ago
Absolutely fabulous. I love my new switches for my lounge and just ordered another for my bathroom. Amazing colours and look very impressive. Can't wait to decorate more rooms so I can change the swit... See more
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Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 68% are 1–2★.
I phoned up the day after making my order to cancel my order I was pressured into picking another item which I didn’t want to do . Then told items had been dispatched so I returned them 3 weeks later still no refund
Regretably I am now in the same situation as several others ordered in February, supplied somemproducts but advised balance would be about 2 weeks. It is now the end of May. Get excuse after excuse, promise supply days come and go. Have requested to speak with MD twice ( henis MDnof both the Internet Retailer and Trendi Switch ... the product I am trying to purchase.... but unable to speak to him. At least communicate with your customers meaningfully and if an upset customer asks for the MD ... show you are serious about saying my order is important and actually speak to me.
I ordered some Trendi switches and sockets for my kitchen renovation project. They are just what I was looking for. I needed a copper design to go with my taps and cooker hood and these are the perfect match. Customer service was excellent when I needed assistance with extras like a cooker switch and fused spurs. I will definitely buy again when I update my utility room.
Absolutely fabulous. I love my new switches for my lounge and just ordered another for my bathroom. Amazing colours and look very impressive. Can't wait to decorate more rooms so I can change the switches there too. I love that you cant see the screws, so sleek. Thoroughly recommend
I ordered a double plug socket and a light switch just to test these products. I was not disappointed. They are a great sleek design and really easy to install. I will be placing an order for my whole house soon!
I think they must be a scam or fake organisation. Ordered items twice. Nothing has ever turned up. Still chasing for refunds. Avoid.
AVOID! This company is useless. it has taken 3 and a half months and we still don't have the items we ordered!
Still not received the full order then received mails from the stores saying its accounts and so on, been weeks this is the worst company ever and I wish there was a no star option - you are rubbish and should be ashamed DONT USE!
I would give no stars if I could. The company SLOERT his a joke. I ordered some kids bedding and they sent some bedding of a building that was torn and just shouved in to a carrier bag. Not even folded. I wanted to send back and they said I will give you 20% compensation and keep the bedding. The bedding is of no use at all. I have never dealt with a company as useless as them. They are con artists. Sending people wrong stuff that's not of any use. And keeping money. THIS IS A WARNING TO NOT BUY OF THE COMPANY. CON ARTISTS.
Great price. Got extra 15% off. Ordered sockets/switches for whole house so great saving. Missing items were quickly posted with no quibble. Staff polite, helpful and friendly. Definately reccommend
I’ve had the black sockets and switches at all different times and there very fast delivery really happy with them
Great product, fast delivery. Get lots of comments how lovely the switches are
Ordered 5 sockets and doubles in green and a few days later they rang to say out of stock but due in couple of weeks. Month later I received ice white sockets and when I rang , was told out of stock for 3 months but would send when available. Demanded refund as not prepared to wait. They agreed only if I sent back white at my expense. I demanded a prepaid label or I would contact my card issuer and do claw back. They then emailed me a printable label and refunded a few days later, minus £3-99 original p&p. Totally unscrupulous company who will tell you anything to get business and send any product to fulfill order. Avoid.
Avoid at all costs!! Ordered two items on 7th December, took two months for one to arrive, the second still hasn’t arrived. Had letter saying it was due to stock shortages but same item available on Amazon for next day delivery. Asked for refund, still waiting. Should not be allowed to trade.
Ordered about a dozen switches and sockets in navy - sent out all white and said would send out the navy plates when they received the stock - 3 months later and I'm still waiting for 4 cover plates - communications keep saying they're sending them out, but they never do - very disappointing service!
Same as Internet Electrical Store.com, Purchased 4 Saxby Alba solar lights at £20.95 to install down the drive, having previously bought so many that are useless, thought I would try them first before buying the rest. The instructions were funny for a rechargeable solar light, says do not use rechargeable batteries! Order was slow but fine, free delivery so set about testing the lights, seemed to do the job fine, so went back online to the web site to order the rest, shocked to find they were now £70.99 in a matter of days that had increased in price by £50.00! we all know everything is increasing but this is ridiculous. Will contact the authorities about this.
Absolute shambles of a company that trade on Amazon. Ordered an item that never arrived - they then claimed royal mail state it was lost. (long before the cut off period for lost items) Truth is they never sent it as they were out of stock. Now ignoring my messages. Court case is now only solution.
Utter shambles of a company. Made order, was sent an email stating products out of stock, website did not state this. Cancelled order and still waiting for refund after 15 days, AVOID AT ALL COSTS.
Beware: they invite you to pay by Paypal, then tell you they won't even process the order till the £ clears from Paypal in 5 to 7 days. Don't expect anything in a hurry, or any understanding from customer service.
The Internet Retailer is an online shopping platform based in the UK, offering a diverse range of electrical products, including light switches and sockets. The company focuses on providing high-quality, modern electrical accessories that cater to both residential and commercial customers. With a user-friendly website, customers can easily browse, select, and purchase items that enhance their living and working spaces. Targeting homeowners, electricians, and interior designers, The Internet Retailer aims to meet the needs of consumers looking for stylish and functional electrical solutions. The platform features a variety of products, ensuring customers can find the right items to suit their aesthetic and practical requirements. By keeping customers informed with the latest news and product availability, The Internet Retailer maintains a commitment to customer satisfaction and product excellence.
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