Thomas Earnshaw is a distinguished watch company that specializes in crafting elegant timepieces designed for the modern gentleman. Drawing inspiration from the legacy of the legendary watchmaker Thomas Earnshaw, whose timepieces played a role in Charles Darwin's historic voyage, the company emphasizes a spirit of adventure and exploration in its designs. The collection features a variety of styles, including automatic, mechanical, and skeleton watches, catering to diverse preferences. Targeting discerning customers who appreciate fine craftsmanship and timeless elegance, Thomas Earnshaw offers a curated selection of watches and accessories. The company also provides options for various occasions, such as graduations, birthdays, and weddings, ensuring that there is a suitable piece for every celebration. With a commitment to redefining classic elegance, Thomas Earnshaw continues to deliver quality timepieces that resonate with modern consumers. For more information, visit their website at www.thomas-earnshaw.com.
Earnshaw Watches receives significant criticism from consumers, primarily due to poor customer service and product reliability. Many reviewers express frustration with the company's support, noting that inquiries about warranty repairs often go unanswered or are met with unhelpful responses.
Additionally, several customers report issues with the watches themselves, such as mechanisms failing shortly after purchase or aesthetic appeal overshadowed by quality concerns. Despite these complaints, a small percentage of users appreciate the beauty of the watches and have had positive experiences, highlighting their unique designs and satisfactory customer service in some cases. However, the overwhelming sentiment reflects disappointment, particularly regarding hidden fees and the overall shopping experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 51 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 4.0 | 1 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
| Aug 25 | 1.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 51 most recent reviews.
“One thing remains true that I only ever bought directly from Earnshaw website, except for the very first watch”
“The watch was beautiful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Value | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.3 out of 5 (poor) | 2.2 out of 5 (poor) | — | 51 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.6 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: Earnshaw Watches is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.3).
51 reviews of Earnshaw Watches. Filter by what matters to you.
Très belle montre d'un point de vue esthétique. Moins d'un point de vue qualité comme pouvait le laisser penser le prix. Avec en moins d'un an nécessité de renvoyer 2 fois en réparation, sachant que en plus la garantie de 2 ans ne couvre pas tout obligeant le client à payer lui même les réparations.
The watch was a gift. Looked great, self winding, see through case, really nice. Watch started gaining time, contacted customer service and promptly after conducting a test, arranged to send watch to Hong Kong for replacement. Great I got a replacement. Within weeks, and I hadn't worn it a lot during that time, I went to pull crown out to change the time, only issue was I couldn't get the crown out. I tried over a few hours, every time scared I would damage the gift I was given. Gave it one more try, and guess what came out, the crown and the pin attached to it. Bugger! Pushed the crown back in. Watch still works only issue is I have to start wearing it at the time it last stopped on. That's ok, shouldn't have been that hard if you ask me. Contacted support and long story short, I have to return it to Hong Kong (again), they'll look at it and if it's under warranty, they'll replace or fix. If it's not a warranty issue they'll send me a quote. The watch is still under warranty..... I won't be sending it back, I'll wear it at the time shown and let it self wind. Not sure I would offer these watches as a gift. No watch should have this many issues and not having someone in Australia makes it more difficult. Guess I could take to a watchmaker.
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Since purchasing this watch, I have had repairs done 3 times, which have not made overall improvements to the watch. My first repair was to clean out iron shavings which appeared inside the watch when being wound up. During this repair, the servicing company (Mistal Time Services) flipped the moving front mechanism of the watch (which was the most beautiful aesthetic part of the watch) without telling me. After complaining that my watch had been sent back to me with flipped parts, I was told this was being done to all watches that come for repair as the mechanism is known to have problems keeping accurate time in Earnshaw watches and this was supposed to fix it. However, the watch is still fast by ~5 minutes every 2-3 weeks and now the overall look of the watch is worse than when originally purchased. My latest repair was in April this year, to replace the glass dome for a scratch and replace the watch strap with a genuine earnshaw strap. Today (October of the same year), I have complained to the repair company as the strap holding parts have completely come apart). I have spent over £150 in repairs for a watch that cost £319.00 within 3 years. Whilst I'm sure the repair company bears some responsibility for this, I am quite certain that Earnshaw Watches are at fault for providing components that don't work or fall to pieces. It is a huge shame, as Earnshaw Watches look fantastic I receive a lot of comments about the watch when I am wearing it. But I have not been able to recommend it to a single person due to the issues I have faced.
Purchased one this companies watches was lovely watch worked well then one day an internal gold baton fell off into watch all was fine company told me to send to their repairers at my own cost which was ok even as it was under warranty I thought they should pay postage it was supposed to be a good quality watch but when it was returned that same day the watch stopped working it stopped ,was slow and did not keep time I sent email to repairers they said not their responsibility,have tried contacting Thomas earnshaw have had responds as of yet so I do not recommend this companies watches I even included photo of watch and repair invoice
The watch was beautiful. However after three years a piece of the face broke off and jammed the mechanism. I contacted the company for a repair naturally thinking for the price it would be guaranteed. First of all demanded I produce proof of ownership despite being on their system. They then insisted I mail the watch to Hong Kong for repairs from Australia. Then when I complained they said the watch was only guaranteed for two years. Personally not worth the price for longevity and service is crap.
Thomas Earnshaw is a distinguished watch company that specializes in crafting elegant timepieces designed for the modern gentleman. Drawing inspiration from the legacy of the legendary watchmaker Thomas Earnshaw, whose timepieces played a role in Charles Darwin's historic voyage, the company emphasizes a spirit of adventure and exploration in its designs. The collection features a variety of styles, including automatic, mechanical, and skeleton watches, catering to diverse preferences. Targeting discerning customers who appreciate fine craftsmanship and timeless elegance, Thomas Earnshaw offers a curated selection of watches and accessories. The company also provides options for various occasions, such as graduations, birthdays, and weddings, ensuring that there is a suitable piece for every celebration. With a commitment to redefining classic elegance, Thomas Earnshaw continues to deliver quality timepieces that resonate with modern consumers. For more information, visit their website at www.thomas-earnshaw.com.
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