Truliant Federal Credit Union is a member-focused financial institution with branches located in North Carolina, South Carolina, and Virginia. The credit union offers a wide range of personal and business banking services, including various types of accounts, loans, and competitive mortgage options. Truliant is dedicated to providing straightforward financial solutions that cater to the diverse needs of its members. The company aims to improve the financial well-being of its members by offering lower fees, competitive rates, and educational resources, such as personal finance tips through its Money Burst initiative. Truliant serves individuals and businesses seeking reliable banking services and financial guidance, prioritizing member satisfaction and community support.
Truliant Federal Credit Union receives mixed feedback from its customers, with a significant portion expressing dissatisfaction. Positive reviews highlight the friendly and knowledgeable staff, particularly praising Margaret Durham for her exceptional service in facilitating loan approvals and car purchases.
Many customers appreciate the quick and easy transactions at the drive-through. However, a substantial number of reviewers report serious issues, including poor customer service, delays in processing online bill payments, and difficulties in accessing funds. Complaints about unresponsive management and unresolved account issues are prevalent, with some customers feeling dismissed when reporting fraudulent activity. Overall, while some individuals have had positive experiences, the majority of reviews indicate significant frustrations with Truliant's services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 19 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 1.0 | 1 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 2.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 19 most recent reviews.
“A truly satisfied and grateful customer, Joseph Todaro Monday, April 21, 2025”
“Stay away from Truliant”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Banks.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 2.5 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | — | 19 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | +1% | 321 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 |
Bottom line: Truliant Federal Credit Union is #5 of 5 on overall rating in this group. On service, Ben S. Digital Change scores higher (5.0 vs 2.5).
19 reviews of Truliant Federal Credit Union. Filter by what matters to you.
Over a year ago
How Margaret Durham Made My Dream Car Purchase Possible on Her Last Day A heartfelt and enormous thank you to Margaret Durham, Assistant Branch Manager at Truliant Federal Credit Union, for her extra... See more
Over a year ago
They are so far behind on digital banking!! I asked for a loan with the push of a button and was approved in no time. Ok, now I need the money? Can't wire the money! Why??? Have to mail you a check th... See more
Quick answers to the questions people ask most.
Yes, Truliant Federal Credit Union is a legitimate financial institution with a mix of positive and negative reviews. Currently, it has numerous verified reviews, indicating a range of customer experiences.
No, Truliant Federal Credit Union is not a scam. While some customers have reported issues with customer service and digital banking, many others praise its friendly staff and service.
Truliant Federal Credit Union offers a variety of financial services including personal loans, mortgages, checking and savings accounts, and online banking options.
Customers can contact Truliant Federal Credit Union through their website or by visiting a local branch. Many reviews highlight the helpfulness of staff, although response times may vary.
Common complaints include issues with customer service responsiveness and delays in processing online transactions. Truliant addresses these through direct customer support channels.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 68% are 1–2★.
How Margaret Durham Made My Dream Car Purchase Possible on Her Last Day A heartfelt and enormous thank you to Margaret Durham, Assistant Branch Manager at Truliant Federal Credit Union, for her extraordinary dedication on her very last day, Saturday, April 12, 2025. Despite it being after hours—well past noon—Margaret stayed with me tirelessly until my new car loan for $44,565.24 was fully approved. Her commitment went beyond the call of duty when she insisted I remain in her office so she could personally hand me the check immediately, sparing me the wait until Monday. Thanks to her exceptional support and determination, I was able to pick up my brand-new 2024 Mercedes-Benz C 300 from the dealer that very same day—a truly rare and miraculous occurrence. This seamless, same-day financing and delivery experience exceeded all expectations and transformed what could have been a stressful process into a moment of genuine joy. Margaret, your professionalism, kindness, and perseverance made all the difference. Congratulations on your well-deserved promotion to Branch Manager at the Truliant branch in Kernersville, NC. Your leadership and dedication clearly shine through, and I am deeply grateful to have had you by my side during this milestone. Thank you once again for making this dream come true! A truly satisfied and grateful customer, Joseph Todaro Monday, April 21, 2025
Truliant is VERY customer friendly! Every time I go there it's quick and easy at the drive through! The customer representative are super friendly and knowledgeable and this is my favorite bank even though we have other bank accounts elsewhere! Thanks Truliant!!
Stay away from Truliant. My father, a Truliant member, passed away, and we needed to close his account. After three months of emails, calls, and scanning all required probate information, the final test was to ask my mother questions about account activity in an account to which she had no access. After being unable to answer the questions, they forced me to drive my 80-year-old mother two hours to the closest branch to show the same information and close the account. Lisa, our final phone representative, was rude and uncaring. This lack of support after the death of a loved one placed my family in a horrible situation to endure.
They are so far behind on digital banking!! I asked for a loan with the push of a button and was approved in no time. Ok, now I need the money? Can't wire the money! Why??? Have to mail you a check that takes a week!!!!!! The item is needed yesterday, and you have me waiting a week to get my funds! This is ridiculous and sad! I will be moving all of my banking away from this company very soon!!
Is anyone having problems with them not processing online bill pays on the scheduled date? This has happened twice for me since January 2024. OK and has anyone had an issue with truliant on an electronic transfer of a Cd that was supposed to be transferred on the maturity date to my retirement planner to convert to an annuity. My retirement planner submitted all the paperwork to truliant one month before the maturity date. Two weeks after the maturity date, my planner called and said he never got the transfer from truliant. I called truliant and they said the CD rolled over because I never requested them to change the terms.
40+ years with Truliant ... GOD willing there will be 40 more
Stay Away talked to the Branch Manager about rates on a C.D. called three times during the day left messages never returned my calls,Then I went to the Branch and he said he would get back to me by the end of the day.You can't get through on the phone to a live person. Never called me back!! Stay away from this credit union!!
I have had a pending deposit from the department of Veterans Affairs for three days now I have asked them multiple times to release a pending deposit from the government so that I can access my money. They have not done it.
Don’t do it. Do not use them. Their customer service is horrible. They have big issues every year getting your tax documents sent out. This year I’ve placed three calls trying to get them and was told it would be emailed right away. Days later, no email. Then I was told they don’t email and I would have to go to a Truliant branch to get it. Not convenient. And today I am being told I can’t just download it from my online account because their system has been down for weeks. This bunch is just not worth the aggravation. Don’t do it.
Called to report a Fraudulent Activity - twice was told I was crazy because they could not see it - I read to them the exact wording and exact amounts - then was told why don't you call this number (not I am sorry ma'am I cannot find the transaction let me transfer you and in case we are disconnected here is the number - just here call this number). The other number said yes I see it but we can't help you - close this account and open a new one. What great help!!! NOT
The 1915 back creek branch is the worst Management and Customer Services in NC beware of the branch lies.
Truliant Federal credit Union is the worst banking experience I’ve ever had they cannot give you accurate information. When you call their telephone service you cannot get to your money through their ATMs. There is a constant wait at every branch teller. They’re very incapable of giving a quality service for your financial needs. I do not suggest anyoneto do banking with Truliant. Thank you.
I was at the Mallard Creek location, not very pleasant, very nasty attitudes, didn't try to help me out. Just sat there and looked me.
I worked at Truliant as the Director of Security and have read these reviews and of course they are from most who have abused their own credit, argued over their personally created problems, and have gone from one institution to another due to their own making. I dealt with all these complainers so I know! Most of the complaints stated herein are false. Truliant is not a bank, it is a credit union and operation is different than banks. Quit crying and just follow the rules!
If I could leave 0 stars I would! I've never had a banking experience worse than with Truliant and they do nothing at all the compensate you or make up for the mistakes. The most you will get is a "I'm sorry that happened.” 1. If you are refinancing a loan- they won’t wire the funds to your current lender. So be prepared to pay double interest for both loans for 2 weeks while your payoff check is being shipped via the lowest possible speed mail possible. 2. To open a loan you must open a savings account as well- they are both connected. My loan was not set up correctly or finished processing correctly, therefore my savings account was not set up correctly. Which brings me to my issue below. 3. After making multiple phone calls and speaking to at least 5 people I will summarize my experience. I have spent no less 3 hours on the phone attempting to rectify the issue above. Because my accounts were not setup correctly, my loan payments from my Truliant savings account to my loan were rejected. I was then cut off from making online payments online and charged returned check fees. Each time I called no one knew what was going on and I was put on hold for 30 minutes at a time. I was told the issue was rectified and it would not be and I would have to call again. I believe the issue has now been resolved but I cannot say for sure and am not hopeful. I requested compensation for their error- I had to spend hours on the phone trying to fix their mistake just to be able to pay my loan. I asked for compensation for my time, I received nothing. Not even a little $25 account credit. I should have been paid the minimum wage for hours on the phone as much as they made me work just to be able to pay my loan. Had I not continued to call and call and call I wouldn’t have been able to make my payments. 4. They close at 5:30 so you’ll most likely have to carve out time during your work day to get assistance. I wish I never opened my loan with them and as soon as it’s paid off I will be closing my accounts. That is if I don’t just go to another bank and refinance before then. While they do have good personal loan rates- they definitely make you work for it with the headaches they cause. Worst banking experience I’ve ever had in my life. I feel so uncomfortable having a loan with them and knowing they have something that is tied to my credit score and can harm me due to their mistakes and negligence.
Where do I begin? They are truly the worst financial institution I've ever had the misfortune to deal with. From the lack of customer service availability during the pandemic, to online banking and lack of ease in conducting financial transactions. Now, I've closed all my accounts and am NO longer a customer, yet they are still selling my personal information to outside firms for direct marketing purposes. And I previously requested on MULTIPLE occasions to "opt out" of all marketing. I could go on but I don't have the time or the energy. They are truly outstanding at being the WORST financial institution ever.
cool azz credit union, main deposit institution
I love Truliant! I've been with Truliant for well over a decade and trust that my money is in good hands. I have come to know several of the team members and appreciate their friendliness and knowledge. :)
They are very dishonest People, you can start at the very top and go straight down to the people that answer the telephone, they will hurt you, they will lie to you, they will embarrass you, they will not tell you why the block your credit card, until you call them to wait 5 to 10 minutes to talking with a live Robot, by blocking your credit card for no real good reason, but they can and do not give a dam of how bad it makes you the card holder look there Attorney does not care about the truth, they will refuse to provide you documents, they do not care what they do to the Customer they use FIS/WorldPay which is as bad as Truliant Federal Credit Union, they do not care about the Customer, they even lie about making loans and why the reject a loan when credit scores are in the 700 Plus, here is a written statement by the Attorney that works at TFCU written word by Reginald Mathis Truliant may close or suspend account at any time and for any reason permitted by law, even if the Customer is NOT in DEFAULT then they twist the word to say this protect our members from Fraud and prevents our members from engaging in activities that may further cause a loss of credit resources, see how they twist word to say they are protecting you and it is your money not Truliant Federal Credit Union, they are in my opinion CORRUPT, DSIHONEST, HURTFUL, UNPROFESSIONAL 100% with my Money and telling me how to spend my mon ey and they have no legal rights to do this. The USA should shut this bank down 100% for ever but they like the tax dollars they pay and not the truth and how they damage People
Truliant Federal Credit Union is a member-focused financial institution with branches located in North Carolina, South Carolina, and Virginia. The credit union offers a wide range of personal and business banking services, including various types of accounts, loans, and competitive mortgage options. Truliant is dedicated to providing straightforward financial solutions that cater to the diverse needs of its members. The company aims to improve the financial well-being of its members by offering lower fees, competitive rates, and educational resources, such as personal finance tips through its Money Burst initiative. Truliant serves individuals and businesses seeking reliable banking services and financial guidance, prioritizing member satisfaction and community support.
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