Truliant Federal Credit Union is a member-focused financial institution with branches located in North Carolina, South Carolina, and Virginia. The credit union offers a wide range of personal and business banking services, including various types of accounts, loans, and competitive mortgage options. Truliant is dedicated to providing straightforward financial solutions that cater to the diverse needs of its members. The company aims to improve the financial well-being of its members by offering lower fees, competitive rates, and educational resources, such as personal finance tips through its Money Burst initiative. Truliant serves individuals and businesses seeking reliable banking services and financial guidance, prioritizing member satisfaction and community support.
Truliant Federal Credit Union receives mixed feedback from its customers, with a significant portion expressing dissatisfaction. Positive reviews highlight the friendly and knowledgeable staff, particularly praising Margaret Durham for her exceptional service in facilitating loan approvals and car purchases.
Many customers appreciate the quick and easy transactions at the drive-through. However, a substantial number of reviewers report serious issues, including poor customer service, delays in processing online bill payments, and difficulties in accessing funds. Complaints about unresponsive management and unresolved account issues are prevalent, with some customers feeling dismissed when reporting fraudulent activity. Overall, while some individuals have had positive experiences, the majority of reviews indicate significant frustrations with Truliant's services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 19 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 1.0 | 1 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 2.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 19 most recent reviews.
“A truly satisfied and grateful customer, Joseph Todaro Monday, April 21, 2025”
“Stay away from Truliant”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Banks.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 2.5 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | — | 19 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | +1% | 321 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 |
Bottom line: Truliant Federal Credit Union is #5 of 5 on overall rating in this group. On service, Ben S. Digital Change scores higher (5.0 vs 2.5).
19 reviews of Truliant Federal Credit Union. Filter by what matters to you.
They are so far behind on digital banking!! I asked for a loan with the push of a button and was approved in no time. Ok, now I need the money? Can't wire the money! Why??? Have to mail you a check that takes a week!!!!!! The item is needed yesterday, and you have me waiting a week to get my funds! This is ridiculous and sad! I will be moving all of my banking away from this company very soon!!
Is anyone having problems with them not processing online bill pays on the scheduled date? This has happened twice for me since January 2024. OK and has anyone had an issue with truliant on an electronic transfer of a Cd that was supposed to be transferred on the maturity date to my retirement planner to convert to an annuity. My retirement planner submitted all the paperwork to truliant one month before the maturity date. Two weeks after the maturity date, my planner called and said he never got the transfer from truliant. I called truliant and they said the CD rolled over because I never requested them to change the terms.
Quick answers to the questions people ask most.
Yes, Truliant Federal Credit Union is a legitimate financial institution with a mix of positive and negative reviews. Currently, it has numerous verified reviews, indicating a range of customer experiences.
No, Truliant Federal Credit Union is not a scam. While some customers have reported issues with customer service and digital banking, many others praise its friendly staff and service.
Truliant Federal Credit Union offers a variety of financial services including personal loans, mortgages, checking and savings accounts, and online banking options.
Customers can contact Truliant Federal Credit Union through their website or by visiting a local branch. Many reviews highlight the helpfulness of staff, although response times may vary.
Common complaints include issues with customer service responsiveness and delays in processing online transactions. Truliant addresses these through direct customer support channels.
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Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 68% are 1–2★.
Truliant Federal credit Union is the worst banking experience I’ve ever had they cannot give you accurate information. When you call their telephone service you cannot get to your money through their ATMs. There is a constant wait at every branch teller. They’re very incapable of giving a quality service for your financial needs. I do not suggest anyoneto do banking with Truliant. Thank you.
I was at the Mallard Creek location, not very pleasant, very nasty attitudes, didn't try to help me out. Just sat there and looked me.
Truliant Federal Credit Union is a member-focused financial institution with branches located in North Carolina, South Carolina, and Virginia. The credit union offers a wide range of personal and business banking services, including various types of accounts, loans, and competitive mortgage options. Truliant is dedicated to providing straightforward financial solutions that cater to the diverse needs of its members. The company aims to improve the financial well-being of its members by offering lower fees, competitive rates, and educational resources, such as personal finance tips through its Money Burst initiative. Truliant serves individuals and businesses seeking reliable banking services and financial guidance, prioritizing member satisfaction and community support.
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