Amazing product
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order

Truly is an online retail platform specializing in a diverse collection of affordable luxury items, including home decor, bedding, women's, men's, and baby clothing, as well as luxury gifting options. The company aims to provide customers with high-quality products that enhance their living spaces and personal style, catering to a wide audience seeking elegance and comfort in their purchases. Customers can explore a variety of offerings ranging from premium bedding and stylish nightwear to decorative accessories and elegant glassware. Truly focuses on delivering a seamless shopping experience, with features such as a wishlist option and live customer service support, ensuring that consumers can easily find and acquire the items they desire. With free UK standard delivery on orders over £80, Truly is positioned to attract customers looking for both value and quality in their home and personal apparel selections.
Truly receives high praise from customers for its outstanding product quality and efficient delivery. Many reviewers highlight the impressive craftsmanship of items like cashmere shawls and silk garments, often noting that they exceed expectations.
The quick and reliable shipping process is frequently mentioned, with several consumers expressing satisfaction with their orders arriving promptly and well-packaged. However, some customers report issues with customer service, particularly regarding order fulfillment errors and stock availability, leading to frustrations with refunds and order cancellations. Additionally, there are mentions of product defects, such as poorly fitting components. Despite these concerns, the majority of feedback reflects a positive shopping experience, showcasing Truly as a company that delivers quality goods and good service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 220 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.6 | 5 |
| Nov 24 | 4.0 | 3 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 220 most recent reviews.
“Quick delivery and easy to order”
“Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the followin...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Department Stores.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 220 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Truly is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 4.5).
220 reviews of Truly. Filter by what matters to you.
Over a year ago
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
Over a year ago
Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was... See more
Over a year ago
I was most impressed with the quality of the garment I purchased.
Over a year ago
Great cushions and really speedy delivery.
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Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was disappointed but these problems occur. Then waited for my refund, and waited some more. Received a Trustpilot ratings email after a week, still no sign of refund. Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the following day. Poor service not once, but twice.
I was most impressed with the quality of the garment I purchased.
How have I only just discovered ‘Truly’. This is, without doubt one of the most satisfying businesses I have ever had the pleasure of purchasing from. The buying process was straight forward, the quality of product is excellent and product packaging/delivery has been second to none. A truly outstanding experience.
Beautiful sheets, great quality, classic design and fast delivery.
I love this company. The quality of their goods is outstanding, and for great prices. Service is good too. What's not to like?
Delivered swiftly and the item is very good quality.
I was very happy to find my item as I had been looking for a large one and I was more than happy with the packaging as my item was easily broken,it arrived on time and I would recommend this company whole heartedly and would use them again.
Really blown away by the customer service. They assisted me with an issue that I’ve had with pillows that I’ve had for some months there was little question and my issue was resolved very quickly. I would purchase from truly again.
Item looks beautiful however glass dome is unsafe and does not fit well on the base I got it as I thought it was like the one my son broke but it was as the dome did not screw on to the base and was un level I would have sent it back back all packaging was put in the bin I would not recommend this glass cloche bell dome .
Prompt deliver and beautifully packaged
I have been drinking Natural Glow Hydration for 2 months, I got the free introductory packet and a few more afterwards. I noticed of late that my nails are growing much better. At the begining I thought because I was on holiday and not gardening, but I am back for the last month and they keep growing. GREAT
I have bought two silk items from you before this cami and shorts set. This was a birthday present. When it was opened on her birthday a couple of days after receipt of the item it was so badly creased I was embarassed to have bought it. It wasn't simply a line or two, it looked like it had been crumpled up long before before being packaged. Unfortunately the tag was taken off and I understand why items like this cannot be returned. I will think twice before buying items like this from Truly again.
Love the cashmere shawls. I bought two, and have given 5 as gifts. They are SO LOVED
Lovely quality product. Needed it in a hurry so paid extra for next day delivery and absolutely no issues. Arrived as promised next day. Will happily shop with Truly again.
Gorgeous slip, stunning and extremely good quality. Service fantastic too x
There was a small mark on one of the cushions. The Customer Service were brilliant and made it all so simple to swap. They sent me a return label and also sent the replacement as soon as I had sent them proof of the return. All very straightforward. Things will always go wrong, it’s how you deal with them that matter. Plus they are lovely cushions!
Truly is an online retail platform specializing in a diverse collection of affordable luxury items, including home decor, bedding, women's, men's, and baby clothing, as well as luxury gifting options. The company aims to provide customers with high-quality products that enhance their living spaces and personal style, catering to a wide audience seeking elegance and comfort in their purchases. Customers can explore a variety of offerings ranging from premium bedding and stylish nightwear to decorative accessories and elegant glassware. Truly focuses on delivering a seamless shopping experience, with features such as a wishlist option and live customer service support, ensuring that consumers can easily find and acquire the items they desire. With free UK standard delivery on orders over £80, Truly is positioned to attract customers looking for both value and quality in their home and personal apparel selections.
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