I have been very happy with my Twigby…
I have been very happy with my Twigby Mobile service.

Twigby Mobile is a telecommunications provider that offers affordable wireless plans designed to meet the needs of budget-conscious consumers. With plans starting as low as $5 per month, the company provides essential services such as unlimited talk and text, along with various data options. Twigby operates on a reliable nationwide network, ensuring customers have access to quality coverage at competitive prices. Targeting individuals and families looking to reduce their mobile expenses without sacrificing service quality, Twigby Mobile emphasizes customer satisfaction with 100% U.S.-based support. The company's easy sign-up process and flexible plans cater to a diverse range of users, making it an attractive choice for those seeking to maximize their value in mobile services while enjoying proven customer service.
Twigby Mobile receives overwhelmingly positive feedback, with customers frequently praising its exceptional customer service and competitive pricing. Reviewers highlight the quick response times and helpfulness of staff members like Annie and Robin, who provide effective solutions to various issues.
Many consumers express satisfaction with the ease of navigating the service and appreciate the patience shown by the support team during troubleshooting. However, a small number of complaints mention frustratingly slow internet speeds, with one reviewer describing their experience as "criminally slow." Despite these isolated concerns, the majority of users report a great overall experience with Twigby. Overall, Twigby Mobile is viewed positively, particularly for its customer support and service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.7 | 26 |
| Sep 24 | 4.8 | 13 |
| Oct 24 | 4.9 | 16 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 5.0 | 18 |
| Jan 25 | 4.9 | 15 |
| Feb 25 | 5.0 | 10 |
| Mar 25 | 5.0 | 25 |
| Apr 25 | 5.0 | 18 |
| May 25 | 4.9 | 21 |
| Jun 25 | 5.0 | 23 |
| Jul 25 | 4.7 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The customer care service cannot be beat”
“they promise credit never to be seen and the customer service is absolutely pitiful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | +1% | 1,000 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Twigby Mobile is #2 of 5 on overall rating in this group.
500 reviews of Twigby Mobile. Filter by what matters to you.
I have been very happy with my Twigby Mobile service.
BEST customer service by a mile of any company I have encountered. Real people with real help on their chat Thank YOU.
Easy quick and polite
Annie, the Twigby representative, talked me through what I needed, and with ease accomplished what I needed. Annie represents Twigby with her very quality work.
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My chat representative on 9-8-2024 around 12 noon was very friendly, knowledgeable, patient, and professional. Twigby customer service always has exemplified these traits whenever I have contacted them. Five stars for sure and highly recommended for service, price, and customer service!!!!! Carlton Johnson, customer
I've used Twigby since 2021. I love using Verizon's network without the crazy price tag (I like that I'm not paying for wasteful "free" phone upgrades/new customer phones, large annoying marketing campaigns, or retail space). Lowest prices for unlimited voice/SMS/data, but you pick a plan based on the amount of high speed data you use per month. I've never had any issues and only used chat a couple times for questions and the customer service is top-notch. I recommend to all my friends :). Additional details: It was time for a new phone when I switched to Twigby in 2021. I picked up an iphone from my local Apple store, installed the Twigby SIM card and the transfer of my existing phone number, etc was seamless.
The virtual chat made it easy to setup my new phone. They walked me through it step by step.
Helpful, patient, kept trying, didn't give up on us old folks.
Great help! The agent was very quick to acknowledge my question and provided the information I needed quickly and accurately!
I wasn't sure signing up with just chat for customer service,but they have quick exceptional customer service and knowledge. Very impressed, makes it a breeze. I don't have to answer several questions, or push several buttons. They do a great job!
I contacted Twigby support using Chat to ask about slow network performance. It turns out that I had used all of my data allocation for the month, but the support agent said that they could change me to a plan with additional data for no additional charge. Yea Twigby!
Needed to activate a new sim card and the agent was prompt in helping me and the experience was painless!
Twigby was there with all the "Chat" help that I needed when I purchased a new flip phone from them. And I had to go to the "Chat" help several times and they answered my questions every time quickly. I hope the phone is just as excellent as the online help has been as I will be using the new phone from here on out.....
I had a lot of help setting up my phone an phone number transfer today with Amy. she was kind and patient in our chat and was very helpful. I signed my husband a few months ago and he had good service. the price is great much cheaper than my old carrier.
Knowledgeable service agents and quick!
Great service
The agent that assisted me on chat was very helpful. I had an old 3GB data plan and my usage was approaching the limit so I asked my agent if I needed to increase it. I ended up with 5GB of data for the same price I was paying. I'm a happy Customer.
Twigby Mobile is a telecommunications provider that offers affordable wireless plans designed to meet the needs of budget-conscious consumers. With plans starting as low as $5 per month, the company provides essential services such as unlimited talk and text, along with various data options. Twigby operates on a reliable nationwide network, ensuring customers have access to quality coverage at competitive prices. Targeting individuals and families looking to reduce their mobile expenses without sacrificing service quality, Twigby Mobile emphasizes customer satisfaction with 100% U.S.-based support. The company's easy sign-up process and flexible plans cater to a diverse range of users, making it an attractive choice for those seeking to maximize their value in mobile services while enjoying proven customer service.
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