Twigby Mobile is a telecommunications provider that offers affordable wireless plans designed to meet the needs of budget-conscious consumers. With plans starting as low as $5 per month, the company provides essential services such as unlimited talk and text, along with various data options. Twigby operates on a reliable nationwide network, ensuring customers have access to quality coverage at competitive prices. Targeting individuals and families looking to reduce their mobile expenses without sacrificing service quality, Twigby Mobile emphasizes customer satisfaction with 100% U.S.-based support. The company's easy sign-up process and flexible plans cater to a diverse range of users, making it an attractive choice for those seeking to maximize their value in mobile services while enjoying proven customer service.
Twigby Mobile receives overwhelmingly positive feedback, with customers frequently praising its exceptional customer service and competitive pricing. Reviewers highlight the quick response times and helpfulness of staff members like Annie and Robin, who provide effective solutions to various issues.
Many consumers express satisfaction with the ease of navigating the service and appreciate the patience shown by the support team during troubleshooting. However, a small number of complaints mention frustratingly slow internet speeds, with one reviewer describing their experience as "criminally slow." Despite these isolated concerns, the majority of users report a great overall experience with Twigby. Overall, Twigby Mobile is viewed positively, particularly for its customer support and service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.7 | 26 |
| Sep 24 | 4.8 | 13 |
| Oct 24 | 4.9 | 16 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 5.0 | 18 |
| Jan 25 | 4.9 | 15 |
| Feb 25 | 5.0 | 10 |
| Mar 25 | 5.0 | 25 |
| Apr 25 | 5.0 | 18 |
| May 25 | 4.9 | 21 |
| Jun 25 | 5.0 | 23 |
| Jul 25 | 4.7 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The customer care service cannot be beat”
“they promise credit never to be seen and the customer service is absolutely pitiful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | +1% | 1,000 |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Twigby Mobile is #2 of 5 on overall rating in this group.
500 reviews of Twigby Mobile. Filter by what matters to you.
One of the easiest companies to work with, and I especially love the chat help feature. Every time I've contacted them the agent is always prompt, polite, and a pro. So glad I switched to Twigby and plan to stay.
Customer service was Knowledgeable, helpful, quick with replies in the chat. Answered all the questions I had being patient & I wasn't feeling like I was being rushed thru jus to get to another chat. Thanks very much
My roommate, whom I referred to Twigby a couple of months ago, discovered today that she could not call out on her phone. She has had some recent cognitive challenges and things like this are getting more common. Anyway, the problem was resolved thanks to excellent customer service. I have always been impressed by Twigby's customer service team. Thank you again!
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Easy, easy, easy to switch from other provider. Chat was seamless. Coverage is as good as it gets for the area I live and frequent in Idaho. Price is better than anything else. Been with them 7 months now and don't foresee changing. Only less than stellar comment is, I was on the 8gb plan and was looking at their site for whatever reason and saw the 10gb plan was cheaper. I contacted them and changed it without issue. Would have been great to get notified by them of the better offer.
I don't often enjoy working with reps through chat as they aren't very "human" but Twigby was different. I worked with 2 different reps today and both were very knowledgeable and friendly. They reviewed my account quickly, took care of my problem and provided additional information that I may need moving forward.
truly a terrible experience Twigby is a company based on lies. the service you get is sub par and often very slow, there are large black out places even in major cities where there is just no service. IN A CITY FULL OF CELL TOWERS. the cost of twigby is a scam, the 20 gb a month is barely any cheaper than just getting an unlimited plan from AT&T. Not to mention all the problems with switching service providers. because twigby is a small third party company there is no easy way to get all the information another provider would need to switch you over. Twigby makes this process very difficult and time consuming, we've now spent over a week trying to get all the information about our own phones and lines to give to at&t to switch and twigby still wont provide an easy way to do so. In summary, you way better off just spending a little more for a far better product and experience
service is very good. Seems faster than other carriers I have used on this network. CS is great. chat reps are very responsive and easy to communicate with
They sold me two overpriced bricked paperweights pretending to be phones. Both required a factory reset every 5 minutes of use. I'm out over $200 with no benefit in return. When I called about the furst defective phone, customer service was anything but.
Link was prompt in reply and made sure I got the best price with them for what I needed. He made a daunting task seem too easy! Thank you Link and Twigby!
I had a problem with a phone I bought. Twigby helped me get it corrected immediately, and I have the 2g plan. The agent was nice and patient. He was only gone seconds between messages. He even waved the normal fee for what he did. The phone works great, and I live in a rural type area.
all went well and the problem was fixed in minutes
Very helpful, I have spoken to 4 different customer service reps and all have been very helpful.
Twigby has real live chat persons. We have had Twigby cellular service for a long time. Reasonable rates, no dropped calls and good quality sound.
Twigby Mobile is a telecommunications provider that offers affordable wireless plans designed to meet the needs of budget-conscious consumers. With plans starting as low as $5 per month, the company provides essential services such as unlimited talk and text, along with various data options. Twigby operates on a reliable nationwide network, ensuring customers have access to quality coverage at competitive prices. Targeting individuals and families looking to reduce their mobile expenses without sacrificing service quality, Twigby Mobile emphasizes customer satisfaction with 100% U.S.-based support. The company's easy sign-up process and flexible plans cater to a diverse range of users, making it an attractive choice for those seeking to maximize their value in mobile services while enjoying proven customer service.
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