Twigby Mobile is a telecommunications provider that offers affordable wireless plans designed to meet the needs of budget-conscious consumers. With plans starting as low as $5 per month, the company provides essential services such as unlimited talk and text, along with various data options. Twigby operates on a reliable nationwide network, ensuring customers have access to quality coverage at competitive prices. Targeting individuals and families looking to reduce their mobile expenses without sacrificing service quality, Twigby Mobile emphasizes customer satisfaction with 100% U.S.-based support. The company's easy sign-up process and flexible plans cater to a diverse range of users, making it an attractive choice for those seeking to maximize their value in mobile services while enjoying proven customer service.
Twigby Mobile receives overwhelmingly positive feedback, with customers frequently praising its exceptional customer service and competitive pricing. Reviewers highlight the quick response times and helpfulness of staff members like Annie and Robin, who provide effective solutions to various issues.
Many consumers express satisfaction with the ease of navigating the service and appreciate the patience shown by the support team during troubleshooting. However, a small number of complaints mention frustratingly slow internet speeds, with one reviewer describing their experience as "criminally slow." Despite these isolated concerns, the majority of users report a great overall experience with Twigby. Overall, Twigby Mobile is viewed positively, particularly for its customer support and service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.7 | 26 |
| Sep 24 | 4.8 | 13 |
| Oct 24 | 4.9 | 16 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 5.0 | 18 |
| Jan 25 | 4.9 | 15 |
| Feb 25 | 5.0 | 10 |
| Mar 25 | 5.0 | 25 |
| Apr 25 | 5.0 | 18 |
| May 25 | 4.9 | 21 |
| Jun 25 | 5.0 | 23 |
| Jul 25 | 4.7 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The customer care service cannot be beat”
“they promise credit never to be seen and the customer service is absolutely pitiful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | +1% | 1,000 |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Twigby Mobile is #2 of 5 on overall rating in this group.
500 reviews of Twigby Mobile. Filter by what matters to you.
Did a port in from Visible by Verizon to Twigby, I'm not kidding when I say it literally took 2 minutes from checkout to having Twigby setup as a cellular plan on my iPhone using eSIM. Everything was handled so quickly and I was really happy with it.
Very patient and helpful.
I got Twigby as a business line since I was doing on-the-road sales. Their pricing and service coverage was incredibly good, as I found myself in some pretty remote areas and almost always had service. 5 stars, will use again if the situation arises!
Representative was very polite, quick and processed my request efficiently.
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was working with an agent named Andy but closed the chat window by accident. Very helpful relating to my plan and suggestions for how to maximize my usage. I'm a big fan of Twigby and its' customer assistance - and rate plans vs. my previous carrier (AT&T). Appreciate Andy's willingness to walk me through various plan options and patience with this low-tech user.
I have been with Twigby for over 5 years and have had nothing but excellent cell service and customer service. I needed to cancel my account because I no longer needed the phone lines, and even my last interaction with customer service was outstanding. They make everything simple and straightforward. Highly recommend!
Customer service was amazing. Thank you
Stepped us thru activation and Patiently
I encountered some challenges when transferring my SIM from my old phone to my new one, as my new phone only supports eSIM transfers. Additionally, I faced issues with my Wi-Fi connection, which was essential for the transfer process. However, Annie, the customer support agent, was incredibly patient and supportive throughout the entire process. She guided me through each step, ensuring everything was resolved despite the difficulties. Thanks to her excellent assistance, everything worked out smoothly in the end. I highly appreciate her help! Good Job Twigby.
I was having trouble setting up my new replacement phone, and the chat service was so simple! Amy was amazingly patient with me and solved the issue in less than 15 minutes. Great customer service, and so very much appreciated. Twigby is the best!
Agent was great helping me getting new service to work. Getting a new SIM took a few days and follow instructions to activate service was trouble from. Learned that a service area might have multiple area code, which was a surprise to me.
Patient and helpful people.
The person giving the chat, whose name I have forgotten, was excellent with customer service and patience with me.
Staff was very helpful and friendly
Had a problem ordering a new phone. Chatted online with the agent and they solved the problem in minutes! Super helpful and courteous! Thanks!
After spending about 6 hours trying to activate new phone w/Visible, I looked for other Verizon resellers and tried Twigby. It still took awhile, but it was so nice to have real, very patient people to help. I knew my only choice in this area is Verizon but it kept coming up N/A after completing my application. The agent was able to input my info and activate the account from their end.
I have nothing but good to say about Twigby. Used them as a starter service for my kids and the service has been excellent and cheap. Our family has grown and we merged all of our phones with another provider is the only reason I am leaving. Thank you for your assistance.
Prompt assistance that went above and beyond my request!
Twigby Mobile is a telecommunications provider that offers affordable wireless plans designed to meet the needs of budget-conscious consumers. With plans starting as low as $5 per month, the company provides essential services such as unlimited talk and text, along with various data options. Twigby operates on a reliable nationwide network, ensuring customers have access to quality coverage at competitive prices. Targeting individuals and families looking to reduce their mobile expenses without sacrificing service quality, Twigby Mobile emphasizes customer satisfaction with 100% U.S.-based support. The company's easy sign-up process and flexible plans cater to a diverse range of users, making it an attractive choice for those seeking to maximize their value in mobile services while enjoying proven customer service.
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