I got an automated chat (if possible)…
I got an automated chat (if possible) and got no where and could not figure out went wrong. This time had anacutal chat with someone and problem solved in minutes. The agent did great.

Twigby Mobile is a telecommunications provider that offers affordable wireless plans designed to meet the needs of budget-conscious consumers. With plans starting as low as $5 per month, the company provides essential services such as unlimited talk and text, along with various data options. Twigby operates on a reliable nationwide network, ensuring customers have access to quality coverage at competitive prices. Targeting individuals and families looking to reduce their mobile expenses without sacrificing service quality, Twigby Mobile emphasizes customer satisfaction with 100% U.S.-based support. The company's easy sign-up process and flexible plans cater to a diverse range of users, making it an attractive choice for those seeking to maximize their value in mobile services while enjoying proven customer service.
Twigby Mobile receives overwhelmingly positive feedback, with customers frequently praising its exceptional customer service and competitive pricing. Reviewers highlight the quick response times and helpfulness of staff members like Annie and Robin, who provide effective solutions to various issues.
Many consumers express satisfaction with the ease of navigating the service and appreciate the patience shown by the support team during troubleshooting. However, a small number of complaints mention frustratingly slow internet speeds, with one reviewer describing their experience as "criminally slow." Despite these isolated concerns, the majority of users report a great overall experience with Twigby. Overall, Twigby Mobile is viewed positively, particularly for its customer support and service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.7 | 26 |
| Sep 24 | 4.8 | 13 |
| Oct 24 | 4.9 | 16 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 5.0 | 18 |
| Jan 25 | 4.9 | 15 |
| Feb 25 | 5.0 | 10 |
| Mar 25 | 5.0 | 25 |
| Apr 25 | 5.0 | 18 |
| May 25 | 4.9 | 21 |
| Jun 25 | 5.0 | 23 |
| Jul 25 | 4.7 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The customer care service cannot be beat”
“they promise credit never to be seen and the customer service is absolutely pitiful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | +1% | 1,000 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Twigby Mobile is #2 of 5 on overall rating in this group.
500 reviews of Twigby Mobile. Filter by what matters to you.
I got an automated chat (if possible) and got no where and could not figure out went wrong. This time had anacutal chat with someone and problem solved in minutes. The agent did great.
Twigby has such excellent customer service! They are always quick with the "Chat" option - and I don't have to deal with a "bot" that would just send me to the FAQs. And they are also excellent when you interact with them on the phone. Great work!
They helped with a really weird problem dealing with Iphones and multiple sim card, were nice and fun, too!
Online staff are responsive and helpful! It is a great way to save money.
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Very good service, good price. The customer service is via chat on the website, and I have had several good experiences with it starting with switching providers, porting out my phone number, activation, and transferring to a new phone I purchased elsewhere. Recommended. I found their partner Newphonemall difficult to reach when I had issues with my order, but in the end they satisfied my concern after several attempts by me to get through to cancel my order and get a refund.
Great service, polite and friendly, understood my request and took care of it in a timely and professional manner.
Started off great. Had an issue activating and tech support was great. Service was good…until I had to cancel because the phone physically stopped working. You have to use chat to cancel…and they text you a code as well as email it…but conveniently the email system has been down and there’s no option. No supervisors either. So you’re left to continue to pay a bill you don’t need, have your bank refuse any charges from them if file a complaint with the FCC. Here is the response they posted here (in case they remove it) Reply from Twigby Mobile Updated an hour ago Hello, Thank you for taking the time to share your experience. Unfortunately, an external vendor had a rare outage that caused this issue. We strive for 100% up time, yet this was outside of our hands and we are working with the vendor to assure this will not happen again. Thank you for giving us the opportunity to be your provider. My response to this: Do you have zero systems in place for an extended issue to resolve customer issues. Yet oddly enough the email I received from you ( AFTER I filed with the FCC) states that the entire incident was not handled appropriately by your agent. That a supervisor was available and I should have been transferred. Funny how when the regulatory agency was contacted you guys suddenly were able to resolve the issue. I don’t think so.
No problems, great price. Be sure to check upgrades to change to best data size at same price.
My Service Representative, Harry, was very quick and knowledgeable! He fixed my order in just a minute or two! I can always count on Twigby to solve any problem that I have with my phone.
New activation couldn't have been simpler. Clear instructions, quick response on chat. It was so simple I wasn't even sure I had done it right ;)
The knowledgeable and prompt completion of my needs by Twigby representative Jon was so welcomed in this era of being placed on hold for so many minutes which there was none of that (again as before) with Twigby!
Prompt service and knew how to resolve the transfer issue. Twigby had the least expensive cell plan for us that allowed us to use the verizon cell network.
Annie was very professional and knowledgeable she answered all questions
Had my questions and problems taken care of right away.
I got a new phone that only uses eSIM. Twigby is just starting to roll out eSIMs, so they are test-running a lot of this. There were some complications, but they worked on it continually despite closing soon, until it was fixed. It was a completely painless experience for me. Twigby and the people working for Twigby has always provided me with a pleasant experience, and I would recommend them to anyone who is looking for affordable cell service with friendly customer service.
Twigby Mobile is a telecommunications provider that offers affordable wireless plans designed to meet the needs of budget-conscious consumers. With plans starting as low as $5 per month, the company provides essential services such as unlimited talk and text, along with various data options. Twigby operates on a reliable nationwide network, ensuring customers have access to quality coverage at competitive prices. Targeting individuals and families looking to reduce their mobile expenses without sacrificing service quality, Twigby Mobile emphasizes customer satisfaction with 100% U.S.-based support. The company's easy sign-up process and flexible plans cater to a diverse range of users, making it an attractive choice for those seeking to maximize their value in mobile services while enjoying proven customer service.
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