Is UNIQSO a legitimate company?
Yes, UNIQSO has received numerous reviews from real customers, with an overall positive rating, showcasing a mix of high satisfaction and some complaints about order issues.

UNIQSO is an online retailer specializing in a diverse range of accessories tailored for cosplay enthusiasts and daily makeup users. The company offers products such as colored contact lenses, synthetic wigs, fake eyelashes, and various makeup items. Their inventory also includes lace front wigs and essential accessories like contact lens cleaner and cosplay props, catering to both casual users and dedicated cosplayers. Targeting individuals interested in enhancing their appearance for special events, performances, or everyday wear, UNIQSO provides a variety of options to suit different styles and preferences. With a focus on quality and aesthetics, the company aims to meet the needs of customers seeking unique and vibrant enhancements to their look.
Reviewers express a generally positive sentiment towards UNIQSO, particularly praising the comfort and quality of their contact lenses, with many noting that they are "always comfortable to wear" and come with cases. Customers appreciate the quick shipping times and reliable service, often highlighting their satisfaction with the product range and overall experience.
However, there are significant complaints regarding order cancellations without communication, high prices for single lenses, and issues with missing items in shipments. Some consumers report dissatisfaction with the quality of certain lenses, mentioning discomfort and blurriness. Despite these criticisms, the majority of feedback remains favorable, with many customers planning to continue their patronage. Overall, UNIQSO garners a positive reputation, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.0 | 4 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 1.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Last year I’ve ordered two contact lenses on sale and what could I say I was amazed I love these contacts till this d...”
“Even after I got the shipping / in progress email, it reverted back and they cancelled it”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.0 out of 5 (good) | 4.2 out of 5 (good) | — | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: UNIQSO is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.0).
60 reviews of UNIQSO. Filter by what matters to you.
Over a year ago
Their contacts are always comfortable to wear and always come with cases of their own! Will stick with this company!
Over a year ago
Absolute rip off! One lense for £10?!!! I can get a pair for less than that on coloured contacts.com. never shopping here again
Quick answers to the questions people ask most.
Yes, UNIQSO has received numerous reviews from real customers, with an overall positive rating, showcasing a mix of high satisfaction and some complaints about order issues.
UNIQSO is not a scam; it has verified reviews that reflect both positive experiences with product quality and negative feedback regarding customer service and order fulfillment.
UNIQSO specializes in colored contact lenses, providing a variety of designs and options for both prescription and non-prescription lenses.
UNIQSO typically accepts major credit cards and other online payment methods. Customers have noted varying pricing, with some finding it higher than competitors.
UNIQSO has received mixed reviews about customer support; some customers report good communication, while others have faced delays and lack of responses regarding order issues.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Their contacts are always comfortable to wear and always come with cases of their own! Will stick with this company!
Having to review again because not only has uniqso still not replied to any form of contact, they are now, without communication, simply canceling any order I try to place. They even listed the reason as being my own request, when it is not. Even after I got the shipping / in progress email, it reverted back and they cancelled it. They also appear to be constantly deactivating, but not deleting, my account, again without communication. They are going to extreme lengths to avoid replying to me about anything,including this issue. All I have tried to do is place simple orders and expect support/ communication when required, as they always encourage people to do, but it seems that unless you are a high profile cosplayer, they do not actually mean this. I even tried removing any problem lenses so that we would not HAVE to communicate, but they are still unjustly just canceling my orders. Please Note that I have done nothing wrong. they have just refused to reply to any request for support.They themselves boast on their website that they usually reply within a few hours to a couple days, when this is blatantly untrue, and apparently they will retaliate against you for following up. So be aware that they can and will choose to ban you if you have any problems with your order as opposed to replying to their support form. I was reading back through my communication history and noticed that until 2023, they were very responsive and different in their service overall. Either there has been a change in management, or they feel comfortable enough in their reputation that they no longer feel like they need to treat customers fairly. If anyone from Uniqso actually replied to me and assists me in fixing this issue/ fulfilling my order, I will adjust the review accordingly Edit as of April 23rd: They have definitely either banned or suspended my account. Every time I log in they delete my account again, even though mt info is always still there, even on sweetycons site. They have also blocked me. All of this ovet a simple inquiry, and they have never once sent me any email explaining.
Absolute rip off! One lense for £10?!!! I can get a pair for less than that on coloured contacts.com. never shopping here again
Last year I’ve ordered two contact lenses on sale and what could I say I was amazed I love these contacts till this day they are so comfy and I wore them Abt 10hours I would really recommend them and the shipping time to Germany was abt 2 weeks thank you 💕👌👍
My first time ordering and I'm happy with the shipping time and quality of their products, however two items are missing in my package. I contacted customer support and depending on how they'll handle this case I might change my review. Currently nervous and hoping they'll be customer friendly. EDIT: Changing my review to a confident 5 stars! Despite their customer support being busy with inquiries their response time was very fast and after providing a bit of information they resolved my issue within a day. Highly recommend their service!
I’m so disappointed, why would this company even list just one singular contact on the listing????? Who’s buying just one contact?? Lmao we have 2 eyeballs not one… I’m just so distraught because I waited THREE WEEKS ALMOST 4 for my lenses to get here and I was so excited opening them and I realize there’s only one… even the box it came in says 2 PAIRS INSIDE… so obviously the other lenses was purposely removed… I even asked for a refund but they just refuse and say something about how you have to add two pairs, BUT IT DOESNT SAY THAT ANYWHERE ON THE WEBSITE !! Not to mention when I received the package it was so smashed I was surprised the contacts weren’t destroyed… they definitely KNOW what they’re doing and know they’re tricking people, how scummyyyyy lol, I ended up going and getting a pair from my beauty supply store that actually came with 2 lenses how it’s supposed to!! And even a lense case ;) ! Please do better for your customers lmao
I tried ordering from the EU Express Store, it didn‘t work, also weirdly it still has a NYE2024 Banner. So i ordered from the normal EU Store with express shipping (because i need it on time) which is kinda expensive with 22€ and now 5 days later it hasn‘t even been shipped, im not getting an answer either from customer support and we are nearing the weekend again. All around a very exhausting experience.
I waited almost a month for these contacts. I ordered prescription ones that are 1.50 which is what I use, and they hurt my eyes so bad and were so blurry, I had to take them out immediately. It took my eyes a few minutes to adjust back to normal after taking them out. Waste of money.
Came in perfect condition, shipping time was accurate and it was easy to track product
Great product, just what I needed. :) shipping time as expected, really appreciate it!
Horrible! I payed EXTRA for shipping and they still didn’t come
It was pretty quick and easy, I thought it was going to be sketchy at first but it was pretty alright and straightforward, things arrived on time and the instructions on the packaging were easy to follow. I totally recommend this, I'll try their wigs next.
Excellent as always! I'm ordering my contact lenses from Uniqso for years already, tried dozens of them and I couldn't love them more. Every single color I've ordered was a hit, always sent so fast that I'm simply surprised. Live love Uniqso ❤️
Communicated every step of the fulfillment process. Delivered in a timely fashion.
The quality of those lenses are amazing and I can’t wait to get more. I love the range of designs they offer ❤️
Price was very good. Customer service was very polite and helpful.
UNIQSO is an online retailer specializing in a diverse range of accessories tailored for cosplay enthusiasts and daily makeup users. The company offers products such as colored contact lenses, synthetic wigs, fake eyelashes, and various makeup items. Their inventory also includes lace front wigs and essential accessories like contact lens cleaner and cosplay props, catering to both casual users and dedicated cosplayers. Targeting individuals interested in enhancing their appearance for special events, performances, or everyday wear, UNIQSO provides a variety of options to suit different styles and preferences. With a focus on quality and aesthetics, the company aims to meet the needs of customers seeking unique and vibrant enhancements to their look.
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