Utility Hive is a review platform dedicated to the utilities and energy sector, providing a space for consumers to share their experiences and insights regarding various utility services. The company aims to enhance transparency in the industry by enabling users to rate and review their service providers, thereby helping potential customers make informed decisions based on peer feedback. Targeting residential and commercial users, Utility Hive allows individuals and businesses to evaluate energy suppliers, water services, and other utility providers. By facilitating honest reviews, the platform fosters accountability among service providers while empowering customers to choose the best options for their needs. Through its user-friendly interface, Utility Hive strives to simplify the process of finding reliable utility services in an increasingly complex market.
Utility Hive receives overwhelmingly positive feedback from its customers, with many praising the helpfulness and professionalism of staff members like Ellie, Kasia, and Sandy. Reviewers frequently highlight the excellent customer service and quick response times, noting that the team goes above and beyond to assist with gas and electricity contracts.
Many express gratitude for the significant savings achieved through their services, emphasizing the relief of having fixed prices during uncertain times. However, a small number of complaints mention rude and unhelpful staff, with one reviewer reporting issues with unsolicited calls and difficulties in lodging complaints. Despite these criticisms, the majority of reviews reflect a strong satisfaction with the service provided. Overall, Utility Hive is viewed positively by its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2022.
| Month | Average | Reviews |
|---|---|---|
| Oct 21 | 5.0 | 4 |
| Nov 21 | 5.0 | 1 |
| Dec 21 | 5.0 | 5 |
| Jan 22 | — | 0 |
| Feb 22 | 4.9 | 19 |
| Mar 22 | 5.0 | 3 |
| Apr 22 | — | 0 |
| May 22 | — | 0 |
| Jun 22 | 5.0 | 3 |
| Jul 22 | 3.7 | 3 |
| Aug 22 | 5.0 | 1 |
| Sep 22 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Kasia is a Doll always polite and very helpful :)”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 67 out of 100 | 4.9 out of 5 (good) | — | 60 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 696 |
Bottom line: Utility Hive is #1 of 5 on overall rating in this group.
60 reviews of Utility Hive. Filter by what matters to you.
Liv is an absolute credit to the company. Very professional and friendly. She goes above and beyond. Always happy to help with my energy needs, i have multiple commercial properties and i will continue to use Utility Hive for my energy requirements now and in the future.
Ellie Casey was very helpful she offered great customer service and managed to do everything that needed to be done she was very friendly.
Alex was great at dealing with any queries I had. A great asset to your team!
Adam has always been very polite and professional. And overall it has always been a pleasure to work with him.
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I have nothing but good things to say about Ellie Casey. Always willing to help and offer her expertise to offer suitable resolutions. Ellie makes my relationship with Utility hive a dream. I would have no issue recommending Ellie to any of the customer that I work with. Micky YGP :)
Ellie Casey is so polite and lovely to talk to! Little super star 🌟
Ellie Casey. Super helpful and always beyond pleasant to deal with. Always a pleasure.
As a very busy small business owner I just want to say a few words about the adviser who has been helping me deal with a very stressful issue - Ben. Ben has been absolutely amazing and has gone way more than the Extra Mile an adviser needs to go. Ben is knowledgeable and supportive to my business needs and answers my emails and calls almost immediately. I am so pleased that I chose Utility Hive , not only for negotiating the new electric account, but the aftercare (and helping me deal with an issue that wasn't their fault). Thank you Ben
Ben and Will were both excellent communicators and new their stuff, answering questions professionally and with patience
Ellie Casey, was such wholesome young lady to talk to! She was polite and very helpful with everything needed in our phone call. Utility hive are very lucky to have a member of staff so welcoming & without a doubt a huge asset to the business as a whole.
excellent service
Dominic garret recently helped us set up new contracts for our business alongside some of his colleagues. He did a great job, very informative and kept things simple for me.
Dominic Gratton was helpful in renewing the electricity for my business
Georgia was super helpful
I want to say a big thank you to Sandy, what a lovely young lady. She's very well-spoken and will be a significant asset to your company. Regards A very happy man
Very good quick amd polite
Utility Hive is a review platform dedicated to the utilities and energy sector, providing a space for consumers to share their experiences and insights regarding various utility services. The company aims to enhance transparency in the industry by enabling users to rate and review their service providers, thereby helping potential customers make informed decisions based on peer feedback. Targeting residential and commercial users, Utility Hive allows individuals and businesses to evaluate energy suppliers, water services, and other utility providers. By facilitating honest reviews, the platform fosters accountability among service providers while empowering customers to choose the best options for their needs. Through its user-friendly interface, Utility Hive strives to simplify the process of finding reliable utility services in an increasingly complex market.
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