Web Hosting UK is a prominent provider of cloud web hosting solutions, specializing in premium WordPress hosting and domain registration services. The company offers a variety of hosting plans designed to cater to different customer needs, including shared hosting, reseller hosting, and managed cloud VPS hosting. With pricing starting as low as £1.99, Web Hosting UK aims to provide accessible and reliable web hosting options for individuals and businesses looking to establish or enhance their online presence. The company is committed to delivering exceptional customer support, available 24/7, ensuring that clients receive assistance whenever needed. Their infrastructure includes NVMe-powered cloud servers, which are designed to improve website performance and speed. Web Hosting UK primarily serves small to medium-sized enterprises and individual entrepreneurs seeking efficient, secure, and scalable hosting solutions tailored to their specific requirements.
Web Hosting UK receives mixed feedback from its users, with a significant number expressing dissatisfaction. While some customers praise the hosting quality and commend specific staff members for their excellent customer service, many others report serious issues.
Common complaints include inadequate support, with users experiencing long wait times and unresolved tickets, leading to frustration. Several reviewers mention problems with the company's handling of domain settings and server issues, including lost files and unresponsive customer service. The inconsistency in service quality, particularly regarding support availability, is a recurring theme. Overall, while there are positive experiences, the majority of reviews highlight significant shortcomings, leading to a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 2.3 | 7 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 1 review in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 7 most recent reviews.
“Not allowed to change my DNS settings manually , told I have to buy hosting to be able to change my domain settings o...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 67 out of 100 | 2.8 out of 5 (fair) | — | 7 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | −1% | 1,000 |
Bottom line: Web Hosting UK is #5 of 5 on overall rating in this group. On service, Mazuma Mobile scores higher (4.8 vs 2.8).
7 reviews of Web Hosting UK. Filter by what matters to you.
Over a year ago
Not allowed to change my DNS settings manually , told I have to buy hosting to be able to change my domain settings or else i need to beg them to do it everytime. Denied a refund and now they have my... See more
Over a year ago
This is by far the most incompetent web hosting company I have ever worked with. They will randomly block/ban IP addresses without any warning or reasoning. Blatantly give you a reason without any log... See more
Over a year ago
Armando S. a staff support agent of Webhostinguk did incredibly well to help me out. This is a very good company with excellent customer service that are ready to go the extra mile to help you out in... See more
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Not allowed to change my DNS settings manually , told I have to buy hosting to be able to change my domain settings or else i need to beg them to do it everytime. Denied a refund and now they have my domain held hostage.
This is by far the most incompetent web hosting company I have ever worked with. They will randomly block/ban IP addresses without any warning or reasoning. Blatantly give you a reason without any logs to back it up. Random server and SQL crashes are almost daily and by the time you get in touch with support the server would be up and they will act like nothing happened telling you that the server has been fine the whole time. Deployment and permission issues are a must for every type of website you will try and make. You need to get in touch with live support or make a ticket for any kind of web app you might want to install. You are better of hosting your website on your laptop at home.
5 days and hosting account is still not set up tickets closed that are awaiting answers for relevant departments not a very good first impression Overzealous fraud system even thought paypal paid invoice it was refunded as fraud all £3 of it
Armando S. a staff support agent of Webhostinguk did incredibly well to help me out. This is a very good company with excellent customer service that are ready to go the extra mile to help you out in all kinds of situations.
This is a terrible company. I was waiting over 20 days for a website to go live. Turns out they didn't action a domain name transfer and then after 8000 files were uploaded they lost them. I would seriously consider giving this company a miss. I now have over $8000 in lost revenue because of them.
Not overly impressed. Support available via LIVE CHAT which doesnt always work well and disconnects often. I believe their support is based in India. They could do with improving their support ticket system. Be careful allowing them acess to your server. Very good on downtime.
I have been hosting my site with Webhostinguk.com from last 6 month , I am pleased to say they just know customer service really well. Have been great web hosting experience, support team has been available and helpful always. Great work guys.
Web Hosting UK is a prominent provider of cloud web hosting solutions, specializing in premium WordPress hosting and domain registration services. The company offers a variety of hosting plans designed to cater to different customer needs, including shared hosting, reseller hosting, and managed cloud VPS hosting. With pricing starting as low as £1.99, Web Hosting UK aims to provide accessible and reliable web hosting options for individuals and businesses looking to establish or enhance their online presence. The company is committed to delivering exceptional customer support, available 24/7, ensuring that clients receive assistance whenever needed. Their infrastructure includes NVMe-powered cloud servers, which are designed to improve website performance and speed. Web Hosting UK primarily serves small to medium-sized enterprises and individual entrepreneurs seeking efficient, secure, and scalable hosting solutions tailored to their specific requirements.
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