ZAP-Hosting is a server hosting company that provides a diverse range of hosting solutions tailored to meet the needs of individual users, gamers, and businesses. The company specializes in offering high-quality, DDoS-protected servers with SSD performance, ensuring reliable and fast service for various applications. Their product lineup includes game servers, virtual private servers (VPS), root servers, and voice servers, all available for immediate online setup and prepaid options.
Targeting both casual gamers and professionals, ZAP-Hosting facilitates the creation and management of online environments, allowing customers to host games, websites, and applications seamlessly. With competitive pricing and a user-friendly web interface, ZAP-Hosting aims to make server hosting accessible and efficient for its clients, supporting a wide range of needs from gaming to web hosting.
ZAP-Hosting receives high praise from many users for its reliable server performance and excellent customer support. Reviewers frequently highlight the ease of setup and the professional, responsive nature of the support team, noting that tickets are answered quickly and helpfully.
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Customers appreciate the competitive pricing and often mention the availability of discount codes that enhance value. However, some critical voices express dissatisfaction with server performance and overall service quality, indicating that not all experiences are positive. Despite these concerns, the majority of feedback remains overwhelmingly favorable, with users declaring ZAP-Hosting as one of the best in the industry. Overall, ZAP-Hosting is viewed positively, with a strong reputation for quality hosting services.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.3
85
100%
● Low
4.3 / 5 overall
=
85 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Dec 2025.
Last 3 months
4.4
12-month avg
4.3
All-time
4.3
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 25
4.3
60
Sep 25
—
0
Oct 25
—
0
Nov 25
4.3
23
Dec 25
5.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 85 most recent reviews.
Top praiseof 71 positive reviews
Customer service30%
21 mentions
Fast & efficient10%
7 mentions
Website & app7%
5 mentions
Prices & value7%
5 mentions
“nice support”
On “Customer service” · Nov 29, 2025
Top complaintsof 14 negative reviews
Customer service79%
11 mentions
Payment issues36%
5 mentions
Refund29%
4 mentions
Account issues21%
3 mentions
“Der Support scheint leider völlig überfordert, sobald es um (datenschutz-)rechtliche Themen und Ansprüche geht”
On “Customer service” · Nov 20, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
Vorsicht mit Lifetime Produkten!!!!
Zap-Hosting vertreibt so genannte Lifetime Server und wirbt mit immer Verfügbarkeit auf Lebenszeit.
Das ist eine Dreiste Lüge!!!
Sie haben irgendwann was an ihrer AGB geändert.
§ 10 Lifetime Produkte
Dies hat zur folge, selbst wenn es gekauft ist, wenn man mal paar Monate (90 Tage) sich nicht einloggt, wird es unwiderruflich gelöscht!
Erfahrungsbericht:
- Februar 2020 Lifetime Gameserver
- AGB wurde geändert (vermutlich 2023)
- Dezember 2023 erste Mail zu "30 Tägiger Inaktivität" und bevorstehender Löschung bekommen.
- Februar 2024 wurde der Lifetime Server gelöscht
ZAP-Hosting is a web hosting provider that offers various hosting solutions including game servers, web hosting, and cloud services. They specialize in providing hosting infrastructure for gaming communities and websites.
How can I contact ZAP-Hosting customer support?
You can typically reach ZAP-Hosting support through their website's contact form, support ticket system, or live chat feature. Check their official website for the most current contact methods and availability.
What are ZAP-Hosting's business hours?
Support availability and business hours may vary by service type and support level. Visit their official website or contact them directly for current support hours and response times.
Do you offer game server hosting?
Yes, ZAP-Hosting specializes in game server hosting for various popular games. They provide managed game server solutions with different configuration options.
All 12 questions →Show fewer questions
What is ZAP-Hosting's refund or cancellation policy?
Refund and cancellation policies vary depending on the service type and contract terms. Review their terms of service or contact their support team for specific policy details regarding your service.
Can I upgrade or downgrade my hosting plan?
Most hosting providers allow plan modifications, but specific procedures and limitations depend on your current service. Contact ZAP-Hosting support to discuss available upgrade or downgrade options for your account.
What payment methods does ZAP-Hosting accept?
Payment methods typically include major credit cards and various online payment systems. Check their website's billing section or contact support for a complete list of accepted payment options.
Do you provide technical support for server setup?
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
**DO NOT PURCHASE FROM ZAP**
Easily the worst company to host with, they use FREE services and expect you to pay additional for support via their ticket system. THEY DONT DO REFUNDS, against consumer law too. I have also reported them to UK trading standards. They should be banned in the UK from how they are operating.
Ich kenne Zap-Hosting jetzt schon seid einiger Zeit und kann einfach nur sagen das ich sehr zufrieden bin. Ich bekomme schnell Hilfe über den Support falls mal was nicht funktioniert und die Server laufen echt extrem gut.
Zap-Hosting is my goto for VPS hosting. They are quick, reliable and easy to use. I have managed to set up and automate 3 dedicated servers at the same time!
ZAP-Hosting destroyed my account, my work, and my trust – NEVER AGAIN
ZAP Hosting is without a doubt the worst hosting company I’ve ever dealt with.
I’ve been using their platform since 2020. I ran real infrastructure: VPS, RDPs, bots, game servers — services that were online and used by real clients. My setup wasn’t a toy, it was a functional, working, growing environment. Until they killed it overnight.
Out of nowhere, they suspended my account — no warning, no email, no conversation, no proof, nothing. Just a message one day: "Your account has been suspended." No access to my data. No recovery. No explanation. And when I contacted support?
All I got was arrogance and copy-paste responses.
"We won’t tell you anything."
"The decision is final."
"No appeal possible."
Not even a basic explanation of what I supposedly did wrong.
They didn’t just shut down an account — they shut down live services used by paying clients. They caused me damage. They made me look like a scammer to my own customers.
Florian from “Level 2 Support” acted like a robot. Cold, dismissive, and completely useless. Even when I asked for escalation or a final review — they refused. They don’t care. They don’t listen. They don’t respect their own users.
What they did is not just bad service — it’s a violation of trust, of digital ownership, and potentially of GDPR. I wasn’t warned, I wasn’t heard, I was erased. Like garbage.
Avoid this company at all costs.
If they can destroy a loyal, multi-year user with no explanation, they can do it to anyone.
ZAP-Hosting is not professional. It’s a dangerous platform run by amateurs hiding behind automated replies.
**Never again. And I’ll make sure everyone I know in the dev, hosting, and gaming community hears this story.**
-----------------------------------
Reply To Rugilė / 08/20/2025
Your reply still fails to address the core issue. My account was permanently banned overnight without any prior warning, dialogue, or opportunity to correct anything. When I contacted support, I received no explanation—only “your account is permanently banned”—and the account was then removed. For a customer who has been with you since 2020, this is extremely unprofessional and damaging.
I am not the party who violated your rules. I operate as a reseller because, in Tunisia, the vast majority of customers (≈99%) do not have international payment methods. My role is to help local clients access hosting legitimately under my account. I do not engage in abusive activity, and I am fully willing to comply with your AUP/TOS.
Why was I directly banned instead of receiving a warning first or being given a chance to respond? Any fair and responsible platform provides users with a path to understand and fix issues before taking such drastic, irreversible action.
I am requesting a proper resolution:
- A clear explanation of the alleged violation, including the specific AUP/TOS clause.
- An explanation for the lack of any prior warning or appeal.
- Immediate restoration of my account and all associated services.
I am ready to cooperate with any verification (e.g., identity/KYC), usage adjustments, or compliance steps you require. Treating a long-term customer this way is not professional and has caused serious business harm. Please double-check this decision and restore my services without further delay.
ZAP-Hosting typically offers technical support to help with server configuration and setup issues. The level of support may vary depending on your service plan and specific requirements.
What server locations does ZAP-Hosting offer?
ZAP-Hosting operates data centers in multiple locations to serve different geographic regions. Check their website for current server location options and availability in your preferred region.
Is there a control panel included with hosting services?
Most hosting services include access to a control panel or management interface for server administration. The specific control panel type and features depend on your chosen hosting solution.
What happens if my server experiences downtime?
ZAP-Hosting typically monitors server performance and works to resolve technical issues promptly. They may offer uptime guarantees or service level agreements depending on your hosting plan.
Can I install custom software on my server?
The ability to install custom software depends on your hosting plan type and server access level. Dedicated servers and VPS solutions typically offer more customization options than shared hosting plans.
About ZAP-Hosting
ZAP-Hosting is a server hosting company that provides a diverse range of hosting solutions tailored to meet the needs of individual users, gamers, and businesses. The company specializes in offering high-quality, DDoS-protected servers with SSD performance, ensuring reliable and fast service for various applications. Their product lineup includes game servers, virtual private servers (VPS), root servers, and voice servers, all available for immediate online setup and prepaid options.
Targeting both casual gamers and professionals, ZAP-Hosting facilitates the creation and management of online environments, allowing customers to host games, websites, and applications seamlessly. With competitive pricing and a user-friendly web interface, ZAP-Hosting aims to make server hosting accessible and efficient for its clients, supporting a wide range of needs from gaming to web hosting.
