Atenção à qualidade da prestação de serviços de entrega
Atenção à qualidade da prestação de serviços de entrega

zooplus.pt is an online pet store that specializes in providing a wide range of pet food and accessories for various animals, including dogs, cats, rodents, fish, and birds. The company offers products from well-known brands such as Hill's, Royal Canin, Bosch, and Josera, ensuring customers have access to high-quality options at competitive prices. Targeting pet owners seeking convenience and affordability, zooplus.pt provides a user-friendly shopping experience, complete with promotions and discounts. The platform is designed to meet the diverse needs of pets, offering everything from nutritious food to toys and safety accessories. With a focus on customer satisfaction, zooplus.pt aims to be a go-to resource for pet care products in Portugal.
Reviewers express a mixed experience with zooplus.pt, highlighting both positive aspects and significant concerns. Many customers appreciate the quality of products offered, noting that zooplus is an excellent platform for pet supplies and that they have had successful regular orders.
However, a substantial number of complaints focus on delivery issues, with several reviewers reporting delays and unsatisfactory service. The customer support is also criticized, with some stating that it is poor and unhelpful, despite a few acknowledging friendly assistance when they reached out. Overall, while the product selection and quality receive praise, the recurring problems with order fulfillment and customer service detract from the overall experience. The sentiment leans slightly positive, but the negative feedback on delivery and support is notable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
CrowdTrust Written on CrowdTrust | 3.5 | 66 | 100% | -1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.8 | 4 |
| Aug 24 | 5.0 | 3 |
| Sep 24 | 4.0 | 3 |
| Oct 24 | 4.1 | 9 |
| Nov 24 | 3.5 | 4 |
| Dec 24 | 4.2 | 6 |
| Jan 25 | 3.3 | 6 |
| Feb 25 | 4.3 | 4 |
| Mar 25 | 3.3 | 9 |
| Apr 25 | 3.0 | 4 |
| May 25 | 1.0 | 2 |
| Jun 25 | 2.6 | 12 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 66 most recent reviews.
“Já fiz compras no site muitas vezes”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Food & Supplies.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | −28% | 66 | |
| 4.3 out of 5 (good) | 100 out of 100 | +2% | 458 | |
| 4.0 out of 5 (good) | 100 out of 100 | −23% | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 999 |
Bottom line: zooplus.pt is #5 of 5 on overall rating in this group.
100 reviews of zooplus.pt. Filter by what matters to you.
Atenção à qualidade da prestação de serviços de entrega
A empresa de distribuição GLS embora estivesse em casa não me entregou a encomenda e deixou-a na Parcel Shop…
Sou cliente há vários anos e nada a…
Variedade de produtos com bons preços
Várias compras e sempre entregues a…
Tempo de Entrega elevado (5 dias)
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 32% are 1–2★.
A minha recente experiência
Tem muitos produtos variados
Entrega rápida e dos melhores preços no…
Zooplus has a terrible deliver servive
Já fiz compras no site muitas vezes
Assistência ao cliente
A pior experiência que já tivemos com…
Artigo e preços muito bons, mas com entregas por vezes muito demoradas
I ordered and paid for 2 15kg bags of…
Preços competitivos e rápida entrega
Estou muito satisfeita com os produtos…
O serviço está a piorar cada vez mais
A entrega é muito rápida
Qualidade dos produtos é boa
zooplus.pt is an online pet store that specializes in providing a wide range of pet food and accessories for various animals, including dogs, cats, rodents, fish, and birds. The company offers products from well-known brands such as Hill's, Royal Canin, Bosch, and Josera, ensuring customers have access to high-quality options at competitive prices. Targeting pet owners seeking convenience and affordability, zooplus.pt provides a user-friendly shopping experience, complete with promotions and discounts. The platform is designed to meet the diverse needs of pets, offering everything from nutritious food to toys and safety accessories. With a focus on customer satisfaction, zooplus.pt aims to be a go-to resource for pet care products in Portugal.
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