1Cover Travel Insurance is a leading provider of travel insurance solutions in Australia, catering to a diverse range of travelers. The company offers various insurance products, including domestic travel insurance, annual travel insurance, cruise insurance, ski insurance, and policies specifically designed for seniors and families. 1Cover also provides coverage for long-term travel, group travel, and travelers already overseas, ensuring comprehensive options for different needs and circumstances. Targeting Australian residents who seek reliable travel protection, 1Cover emphasizes flexibility and comprehensive coverage, including benefits for lost luggage, trip cancellations, and coverage for pre-existing medical conditions. The company's user-friendly platform allows customers to compare plans easily and obtain quick quotes tailored to their travel destinations, such as Bali, New Zealand, the USA, and Europe. With a focus on providing essential travel insurance services, 1Cover aims to support travelers in safeguarding their journeys.
1Cover Travel Insurance receives a mix of feedback from its customers, highlighting both commendable service and significant concerns. Many reviewers praise the helpfulness and professionalism of staff members like Maisie, Sela, and Taylah, who provide clear guidance and prompt responses when addressing policy queries and claims.
Customers appreciate the ease of communication and the knowledge displayed by representatives, contributing to a positive experience. However, a substantial number of negative reviews express frustration with the claims process and coverage issues, with some customers reporting severe problems, such as being unable to secure flights due to overbooking. Additionally, long wait times to speak with representatives have been noted, which detracts from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 72 | 100% | +3.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 4 |
| Oct 24 | 1.0 | 4 |
| Nov 24 | 1.0 | 3 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 4.5 | 8 |
| Mar 25 | 1.0 | 3 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | 4.5 | 20 |
| Aug 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 72 most recent reviews.
“She took the time to explain the terms and conditions and made sure I understood exactly what I was purchasing”
“My son took out 1Cover insurance for his trip of a lifetime to Europe”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.0 out of 5 (fair) | 100 out of 100 | 4.1 out of 5 (good) | 2.7 out of 5 (poor) | 4.2 out of 5 (good) | +53% | 72 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: 1Cover Travel Insurance is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 2.7).
72 reviews of 1Cover Travel Insurance. Filter by what matters to you.
It took a wait time of 50 minutes before I was able to speak to a representative. I was following up on a previous quote and medical information supplied before taking out the policy. Mia was extremely helpful and patient. She made my experience worthwhile. Thank you Mia!
Mia has been very helpful with our travel insurance. She explained very clearly about the policy.
Sela, has fixed my issue with my refund and personally spoke to me about my complaint. Very professional. I will use them again now.
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Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 49% are 1–2★.
1Cover Travel Insurance is a leading provider of travel insurance solutions in Australia, catering to a diverse range of travelers. The company offers various insurance products, including domestic travel insurance, annual travel insurance, cruise insurance, ski insurance, and policies specifically designed for seniors and families. 1Cover also provides coverage for long-term travel, group travel, and travelers already overseas, ensuring comprehensive options for different needs and circumstances. Targeting Australian residents who seek reliable travel protection, 1Cover emphasizes flexibility and comprehensive coverage, including benefits for lost luggage, trip cancellations, and coverage for pre-existing medical conditions. The company's user-friendly platform allows customers to compare plans easily and obtain quick quotes tailored to their travel destinations, such as Bali, New Zealand, the USA, and Europe. With a focus on providing essential travel insurance services, 1Cover aims to support travelers in safeguarding their journeys.
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