Maisie was able to extend the policy as…
Maisie was able to extend the policy as needed, whereas the normal online system kept rejecting my card. She was of great help Thanks

1Cover Travel Insurance is a leading provider of travel insurance solutions in Australia, catering to a diverse range of travelers. The company offers various insurance products, including domestic travel insurance, annual travel insurance, cruise insurance, ski insurance, and policies specifically designed for seniors and families. 1Cover also provides coverage for long-term travel, group travel, and travelers already overseas, ensuring comprehensive options for different needs and circumstances. Targeting Australian residents who seek reliable travel protection, 1Cover emphasizes flexibility and comprehensive coverage, including benefits for lost luggage, trip cancellations, and coverage for pre-existing medical conditions. The company's user-friendly platform allows customers to compare plans easily and obtain quick quotes tailored to their travel destinations, such as Bali, New Zealand, the USA, and Europe. With a focus on providing essential travel insurance services, 1Cover aims to support travelers in safeguarding their journeys.
1Cover Travel Insurance receives a mix of feedback from its customers, highlighting both commendable service and significant concerns. Many reviewers praise the helpfulness and professionalism of staff members like Maisie, Sela, and Taylah, who provide clear guidance and prompt responses when addressing policy queries and claims.
Customers appreciate the ease of communication and the knowledge displayed by representatives, contributing to a positive experience. However, a substantial number of negative reviews express frustration with the claims process and coverage issues, with some customers reporting severe problems, such as being unable to secure flights due to overbooking. Additionally, long wait times to speak with representatives have been noted, which detracts from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 72 | 100% | +3.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 4 |
| Oct 24 | 1.0 | 4 |
| Nov 24 | 1.0 | 3 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 4.5 | 8 |
| Mar 25 | 1.0 | 3 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | 4.5 | 20 |
| Aug 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 72 most recent reviews.
“She took the time to explain the terms and conditions and made sure I understood exactly what I was purchasing”
“My son took out 1Cover insurance for his trip of a lifetime to Europe”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 4.1 out of 5 (good) | 2.7 out of 5 (poor) | 4.2 out of 5 (good) | +53% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: 1Cover Travel Insurance is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 2.7).
72 reviews of 1Cover Travel Insurance. Filter by what matters to you.
Maisie was able to extend the policy as needed, whereas the normal online system kept rejecting my card. She was of great help Thanks
She took the time to explain the terms and conditions and made sure I understood exactly what I was purchasing. I really appreciated her reminder to read the policy myself so there are no surprises later, that kind of honesty and care goes a long way. Thanks, Sela, for making it all so easy!
Maisie responded promptly and corrected information as requested.
Taylah was a great help in sorting out the extension to my policy.
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Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 49% are 1–2★.
Mia on the chat page was very helpful and quick
Keanu made the change I needed for my travel insurance policy very easy. He was quick with his response time.
Mia took the time to listen & understand our situation with regards to a change in a health condition since we brought our policy. As this if our first overseas trip, navigating and understanding the ins and outs of travel insurance has been overwhelming, but Mia explained everything, sorted our policy and put our minds at rest after a stressful few weeks. Thankyou Mia
Maisie was very clear and concise in answering each of my questions. I am now clear on exactly what cover I need for our cruise. Thank you
Mia was fantastic. Very helpful and very friendly. She gave clear and precise advice. Everything was explained. Great to deal with a local insurer too. Definitely recommend 1Cover Travel Insurance. It was a better price than other insurers too.
The 1Cover representative was friendly, helpful, easy to understand and very clear about the product. The online experience was a bit bumpy as the website wanted me to log a message to receive a call-back but this wasn't working. I was able to obtain the number to call from the online chat. Once on the phone to Mia my experience was amazing.
Tino was helpful and easy to chat with
My call handler, Maisie, was excellent and really helpful.
Very reliable easy and quick to respond. Will definitely use this company again :)
Purchased a policy through 1Cover and was really impressed by how smooth and clear the whole process was. The cover options were easy to understand, and Sia went above and beyond to explain what was (and wasn’t) included. Great service, helpful advice, and I felt confident knowing exactly what I was buying.
Recently travelled and had one cover as my travel insurance, got struck because of health issue and I lodged them claim, claim process was so smooth and the claims manager(Harshitha) was very understanding n helpful. She was emphatic throughout my process and dealt the process with high professionalism and compassion.
1Cover Travel Insurance is a leading provider of travel insurance solutions in Australia, catering to a diverse range of travelers. The company offers various insurance products, including domestic travel insurance, annual travel insurance, cruise insurance, ski insurance, and policies specifically designed for seniors and families. 1Cover also provides coverage for long-term travel, group travel, and travelers already overseas, ensuring comprehensive options for different needs and circumstances. Targeting Australian residents who seek reliable travel protection, 1Cover emphasizes flexibility and comprehensive coverage, including benefits for lost luggage, trip cancellations, and coverage for pre-existing medical conditions. The company's user-friendly platform allows customers to compare plans easily and obtain quick quotes tailored to their travel destinations, such as Bali, New Zealand, the USA, and Europe. With a focus on providing essential travel insurance services, 1Cover aims to support travelers in safeguarding their journeys.
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