Very good
Very good, checkout was a little hard to navigate but product and delivery was excellent.

23 Wine & Whiskey is an online platform dedicated to providing consumers with comprehensive information and reviews on a diverse selection of wines and whiskeys. The company aims to connect enthusiasts and casual drinkers alike with quality products by featuring user-generated reviews, ratings, and detailed descriptions of various beverages. Customers can explore a wide range of options, from local artisanal brands to internationally recognized labels. The platform serves a broad audience, including wine and whiskey aficionados, casual consumers seeking recommendations, and industry professionals looking for insights into market trends. By prioritizing user experience and accessibility, 23 Wine & Whiskey fosters an informed community that values quality and authenticity in their beverage choices. The website is designed to help users make educated purchasing decisions based on peer reviews and expert commentary.
23 Wine & Whiskey receives a mixed response from customers, with many praising the excellent service and prompt delivery. Reviewers highlight the positive experiences they have had with the staff, noting their helpfulness and responsiveness.
However, a significant number of complaints focus on product quality and fulfillment issues. Many customers report receiving items that are not as advertised, particularly the mineral mugs, which are described as cheap plastic rather than the expected stone or crystal. Delays in shipping and problems with order accuracy, such as receiving the wrong items or no confirmation of orders, contribute to a negative perception. Despite the positive feedback on service, the overwhelming criticism regarding product quality and fulfillment leads to a generally unfavorable view.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 57 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 11 |
| Feb 25 | 1.0 | 4 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 57 most recent reviews.
“Fantastic service”
“It's a rip-off”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.5 out of 5 (poor) | — | 57 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.9 out of 5 (poor) | — | 1,000 |
Bottom line: 23 Wine & Whiskey is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.6).
57 reviews of 23 Wine & Whiskey. Filter by what matters to you.
Very good, checkout was a little hard to navigate but product and delivery was excellent.
Easy to order and super quick delivery 👌
Great result, because I did get exactly what I wanted, but lost one star due to website online ordering which was not straightforward and needed several questions to be clarified by (very good) customer support.
We couldn’t be with our friend for his 50th so I ordered a bottle of red for delivery on his birthday which was a Sunday - be warned, they don’t deliver on a Sunday even if you pay for the guaranteed next day delivery, despite it clearly stating on the receipt that this is what you have paid for. I contacted 23 wine and whiskey and they referred me to their terms and conditions, which I had read at time of purchase but assumed that if I paid extra for the next day service I would get it. To top it all off, the birthday message we included with our purchase wasn’t delivered so our friend didn’t even know who had sent the wine. Very disappointing, next time I’ll get a case of wine from Waitrose for the cost of this shambles.
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Polarized pattern: few middle ratings. 65% of recent reviews are 4–5★ and 33% are 1–2★.
Rapid reliable service as always, highly recommended.
Very well priced, got my order within a few days in a well protected package
Really first rate, friendly service from Nilesh, as usual.
Excellent customer service. I mistook the click and collect option but was able to correct easily and get address changed without any hassle. Thanks again
5 Stars all the way. Great selection, seamless service, swift delivery time and bullet-proof packaging. Cheers!
Great customer service and prompt delivery of my order.
Brilliant service. Certainly a great shop for the whisky lovers out there.
Quick and efficient
23 Wine & Whiskey is an online platform dedicated to providing consumers with comprehensive information and reviews on a diverse selection of wines and whiskeys. The company aims to connect enthusiasts and casual drinkers alike with quality products by featuring user-generated reviews, ratings, and detailed descriptions of various beverages. Customers can explore a wide range of options, from local artisanal brands to internationally recognized labels. The platform serves a broad audience, including wine and whiskey aficionados, casual consumers seeking recommendations, and industry professionals looking for insights into market trends. By prioritizing user experience and accessibility, 23 Wine & Whiskey fosters an informed community that values quality and authenticity in their beverage choices. The website is designed to help users make educated purchasing decisions based on peer reviews and expert commentary.
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