Delivery as arranged and No:2 Lakes…
Delivery as arranged and No:2 Lakes Whiskey was excellent. Highly recommended

23 Wine & Whiskey is an online platform dedicated to providing consumers with comprehensive information and reviews on a diverse selection of wines and whiskeys. The company aims to connect enthusiasts and casual drinkers alike with quality products by featuring user-generated reviews, ratings, and detailed descriptions of various beverages. Customers can explore a wide range of options, from local artisanal brands to internationally recognized labels. The platform serves a broad audience, including wine and whiskey aficionados, casual consumers seeking recommendations, and industry professionals looking for insights into market trends. By prioritizing user experience and accessibility, 23 Wine & Whiskey fosters an informed community that values quality and authenticity in their beverage choices. The website is designed to help users make educated purchasing decisions based on peer reviews and expert commentary.
23 Wine & Whiskey receives a mixed response from customers, with many praising the excellent service and prompt delivery. Reviewers highlight the positive experiences they have had with the staff, noting their helpfulness and responsiveness.
However, a significant number of complaints focus on product quality and fulfillment issues. Many customers report receiving items that are not as advertised, particularly the mineral mugs, which are described as cheap plastic rather than the expected stone or crystal. Delays in shipping and problems with order accuracy, such as receiving the wrong items or no confirmation of orders, contribute to a negative perception. Despite the positive feedback on service, the overwhelming criticism regarding product quality and fulfillment leads to a generally unfavorable view.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 57 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 11 |
| Feb 25 | 1.0 | 4 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 57 most recent reviews.
“Fantastic service”
“It's a rip-off”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.5 out of 5 (poor) | — | 57 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.9 out of 5 (poor) | — | 1,000 |
Bottom line: 23 Wine & Whiskey is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.6).
57 reviews of 23 Wine & Whiskey. Filter by what matters to you.
Delivery as arranged and No:2 Lakes Whiskey was excellent. Highly recommended
A wide selection of stock at very competitive prices, item arrived quickly and well packed. Would definitely recommend and order from them again.
Great product, great service.
Unfortunately the whisky I ordered online for collection, they emailed me to let me know they had run out. Online stock-keeping seems to be poor.A refund did come through, but was not immediate, but several days later. Also, I emailed to ask if they had another bottle which I was interested in, as I did not want to purchase then be yet again disappointed to receive an email saying it wasn't in stock. They never replied to my email. Rther disappointed so far.
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Polarized pattern: few middle ratings. 65% of recent reviews are 4–5★ and 33% are 1–2★.
the level of service from 23 Wine & Whisky and Nilesh is exceptional, he goes out of his way to be helpful and has a depth of experience and knowledge that stands out. I would highly recommend.
Great & efficient service Whisky arrived very within the time they gave
I have now managed to secure some incredible bottles of Whisky from 23 Wine and Whisky. From the first discussion i have had with them they have been nothing but polite, helpful and showed a real interest in what i was looking for, even if they didnt stock the bottle i was wanting. They are now a go to place for me and i will happily continue spending my money with them. Im just looking forward to the end of lock down to be able to go and meet them in person and maybe buy another bottle or 2!
Always very helpful and deliveriesRe always prompt. I have mainly dealt with them over the internet but the shop Is worth a visit if you are in the area.
Always have an extensive range of spirits and I've always been able to get what I want, especially if looking for something a bit different. The only down side was the delivery. Having ordered it on a Tuesday, paying for Express Next Day delivery, I didn't receive it until the Friday, somewhat annoying when paying an additional £7.99 for the service.
My husband used this website to order a whiskey that he had been struggling to find elsewhere. The whiskey we ordered was delivered on time and the presentation of the box is fantastic. I would order from here again.
Order a single malt whisky and had it delivered. arrived on time with good packaging. Thank you guys. great customer service.
Good ambience and a vast range of choices when it comes to wines and whiskeys...and that too at reasonable price...definately recommend it .
Bought some items from here the other day the staff were very helpful and they had a great range of products. Would always reccommend this place to anyone that enjoys trying new spirits.
Excellent service, good choice of selection. Very helpful staff.
23 Wine & Whiskey is an online platform dedicated to providing consumers with comprehensive information and reviews on a diverse selection of wines and whiskeys. The company aims to connect enthusiasts and casual drinkers alike with quality products by featuring user-generated reviews, ratings, and detailed descriptions of various beverages. Customers can explore a wide range of options, from local artisanal brands to internationally recognized labels. The platform serves a broad audience, including wine and whiskey aficionados, casual consumers seeking recommendations, and industry professionals looking for insights into market trends. By prioritizing user experience and accessibility, 23 Wine & Whiskey fosters an informed community that values quality and authenticity in their beverage choices. The website is designed to help users make educated purchasing decisions based on peer reviews and expert commentary.
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